点评:Shocking mother's day present, Yesterday we arrived to a gift from my hubby for myself and my mother for a spa day including treatments. It was awful. We filled in our medicals virtually well before arriving... they certainly do NOT get read both myself and mum have fibromyalgia and I specifically told the therapist before she started becareful of my lower spine! - I left the room feeling like I had been in a boxing ring, wincing throughout the treatment. (Today I'm bruised from top to bottom) Pool & Jacuzzi Were lovely, however we got for lunch and went to the food establishment onsight to be told everything we wanted to order they didnt have in, the man serving took our order - noted it down - then told us to sit at a table. 25minutes it took him to come over to our table to tell us sorry no chips for your omlettes... hmm still waited another 10 mins for our drinks, I ordered iced latte ham & cheese omlette and chips, Mum ordered tomato & onion omlette and orange Fanta... we got ham and cheese omlette & plain cheese omlette with no chips hot latte & cup of tea 🫣 WTF!! It wasn't even busy we eventually got iced latte and Fanta, but they had no tuna for paninis, very sparse on drinks as everything was out of stock. Will never use this bannatyne again. WORST ONE IVE USED YET! Staff even felt necessary to use the only disabled toilets in the changing block instead of using staff facilities.
翻译:母亲节收到的礼物真是糟糕透了!昨天我和妈妈去水疗中心,老公送了我们一份“礼物”——包含各种护理的一日水疗体验。简直糟透了。我们几乎提前填好了健康表格……结果他们根本没看。我和妈妈都患有纤维肌痛,而且在开始护理前,我还特意叮嘱理疗师要小心我的腰椎!——结果我离开房间的时候感觉像刚从拳击台上下来一样,整个护理过程都疼得直皱眉。(今天我浑身都是淤青)泳池和按摩浴缸倒是挺不错的,但是我们去餐厅吃午饭的时候,却被告知我们想点的所有菜都没有。服务员记下了我们的订单,然后就让我们随便找个桌子坐下。他花了25分钟才过来告诉我们,抱歉,你们的煎蛋卷没有薯条了……嗯,之后又等了10分钟饮料才上来。我点了冰拿铁、火腿奶酪煎蛋卷和薯条,我妈点了番茄洋葱煎蛋卷和橙味芬达……结果我们拿到的是火腿奶酪煎蛋卷和原味奶酪煎蛋卷,没有薯条,只有一杯热拿铁和一杯茶🫣 真是无语!当时店里根本不忙,我们最后终于拿到了冰拿铁和芬达,但是他们没有金枪鱼做帕尼尼,饮料种类也很少,因为什么都缺货。以后再也不会来这家Bannatyne了。这是我吃过最差的一家!员工甚至觉得有必要去更衣室里唯一的残疾人厕所,而不是用员工专用厕所。