下载App
资质规则
旅行
账户
Natasha R
Swan boats, booking chaos
Rockley Watersports的点评
点评：I made a booking today for a swan pedalo (unicorn) with my 2 young children. I was advised to use the code on the whiteboard to book, which I did and then one of the staff members (lad in a royal blue tshirt) put my initials on the 4pm slot, and 2 other families also made bookings at the same time and he put their initials in the other 4pm spaces. We were told to come back at 15.55 to pay and board our boat. We sat on a bench nearby and waited for half an hour until our time. We went over to the hut and spoke to a lady who took my payment and then put a life vest on one of my children. At that moment, some more families arrived, one lady also claiming she had also booked the 4pm unicorn boat, and others claiming they had also booked boats, double booking them. The lady dealing with us walked off and started to tie up the canoes, and she sent another girl over. She spoke with the other lady who claimed she was booked on the 4pm boat, and said she was getting to go on the boat, and that there had been some kind of mix up so we would have to be refunded and wouldn't get to go on it. Basically it seems that the board had been wiped at some point, and so multiple bookings had been done for the boats...lot's of unhappy families. We were left standing there confused as the staff all walked off, having paid and having had a life vest placed on one child...eventually a girl came over, and said she would have to refund us, leaving my children in tears. I'm not sure why these bookings had all been accepted using the code, surely it should know when there is no availability so multiple bookings can't be made? The staff all seemed to disappear and pass the buck and place the blame onto eachother, lot's of families left unhappy and confused.
翻译：我今天和两个小孩预订了天鹅脚踏船（独角兽）。工作人员建议我使用白板上的代码进行预订，我照做了，然后一名工作人员（穿着宝蓝色 T 恤的小伙子）把我的姓名首字母写在下午 4 点的时间段上，另外两个家庭也在同一时间进行了预订，他将他们的姓名首字母写在了其他下午 4 点的时间段上。工作人员告诉我们 15:55 回来付款并登船。我们坐在附近的长椅上等了半个小时才到时间。我们走到小屋，和一位女士交谈，她收了我的钱，然后给我的一个孩子穿上了救生衣。这时，又来了几个家庭，一位女士也声称她也预订了下午 4 点的独角兽船，其他人声称他们也预订了船，重复预订了。接待我们的那位女士走开了，开始系好独木舟，她派了另一个女孩过来。她与另一位女士交谈，后者自称已经预订了下午 4 点的船，并说她本来可以上船，但出了点问题，所以我们必须退款，也不能上船。基本上，似乎是公告牌在某个时候被擦掉了，所以船只被多次预订......很多家庭不开心。我们站在那里，一头雾水，工作人员都走开了，他们已经付了钱，其中一个孩子还穿上了救生衣......最后一个女孩走过来，说她必须退款给我们，我的孩子们哭了起来。我不知道为什么这些预订都使用代码来接受，它肯定应该知道什么时候没有空位，这样就不能多次预订了？工作人员似乎都消失了，互相推卸责任，很多家庭离开时感到不开心和困惑。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
