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Camper14****
Awful experience at Palma airport
Mallorca North Transfers的点评
点评：Awful experience. We booked online and paid in full in March for our trip in August. I received the booking confirmation in March. Our flight was delayed, so I emailed ahead to let them know (using the same email chain as the booking confirmation) and they said that was fine. When we arrived at the airport, we couldn’t find our driver, so I called their office. The guy in the office told me he’d need to check and would call me back straight away. He didn’t call, so after 10 minutes I tried again. My number had been blocked. I saw some drivers from the same company, so I asked them. When I said where we were going, they seemed confused, so the driver called their office office from his phone and passed it to me.
The same guy in the office said that they didn’t have my booking, which I explained couldn’t be the case because I had paid, received the booking confirmation and he had emailed me the same day. He said he hasn’t scrolled down when I sent the email.
They did refund me partially, but because of the exchange rate (I assume) it’s around £12 short. There was nothing for the hassle or the fact that we then left with no transfer and a stressful airport experience.
I would stay away from this company.
The same guy in the office said that they didn’t have my booking, which I explained couldn’t be the case because I had paid, received the booking confirmation and he had emailed me the same day. He said he hasn’t scrolled down when I sent the email.
They did refund me partially, but because of the exchange rate (I assume) it’s around £12 short. There was nothing for the hassle or the fact that we then left with no transfer and a stressful airport experience.
I would stay away from this company.
翻译：糟糕的体验。我们在三月份在线预订并全额支付了八月份行程的费用。三月份我就收到了预订确认邮件。我们的航班延误了，于是我发邮件通知了他们（使用的就是确认邮件里的邮件链），他们表示没问题。当我们到达机场后，却找不到接我们的司机，于是我打电话给他们的办公室。接线员说需要核实一下，会马上回电。但他并没有打来。10分钟后，我又试了一次。我的号码似乎被屏蔽了。我看到了一些同一家公司的司机，于是去询问他们。当我说出我们要去的目的地时，他们显得很困惑，于是其中一位司机用手机给公司办公室打电话，然后把电话递给了我。
电话那头的客服说他们那里没有我的预订记录。我向他解释这不可能，因为我已经付款并收到了预订确认信息，而且他当天还给我发了电子邮件。他说我发邮件后他并没有往下滚动页面查看。
他们确实给我部分退款了，但由于汇率波动（我猜是这样），金额还是少了约12英镑。对于给我带来的麻烦，以及最后我们没能及时拿到转账、在机场经历了一番波折这件事，他们却没有任何补偿。
我建议大家千万别选这家公司。
电话那头的客服说他们那里没有我的预订记录。我向他解释这不可能，因为我已经付款并收到了预订确认信息，而且他当天还给我发了电子邮件。他说我发邮件后他并没有往下滚动页面查看。
他们确实给我部分退款了，但由于汇率波动（我猜是这样），金额还是少了约12英镑。对于给我带来的麻烦，以及最后我们没能及时拿到转账、在机场经历了一番波折这件事，他们却没有任何补偿。
我建议大家千万别选这家公司。
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