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Shazza1996
Do not use
Cannon Cars Ltd的点评
点评：Do not use Cannon Cars, the management and office do not care about their customers at all! I booked at taxi, to pick me up at 0150 on Saturday 6th December from Gatwick Airport. I checked the app when getting off the plane and it said no driver had been assigned, I naively assumed that this was a mistake and there would be someone waiting in arrivals. After a long and difficult flight, you would expect your driver to be waiting, but there was no one there when we came through to arrivals. I checked the app again whilst we were waiting in arrivals (it was 0150, the time of pick-up) and only then did it say a driver had been assigned and they were currently 1 HOUR AWAY!! I rang the office to query, to which they said “Oh, it shouldn’t be that long, maybe 30 MINUTES!”. If you book a cab for particular time, for the driver to have not even been assigned at the time of pick up is not acceptable! I got told to ring back during the week to speak to management about compensation and a complaint. I did this, I rang back at 11am on Wednesday 10th, someone in the office took my name, number and message and I was told it would be passed to management who would ring me back later that day. Well, it is now 4 days later and still no-one has bothered to ring me. It is quite clear that the management and office staff do not care about their customers or the service they provide. It is a shame, I have used Cannon Cars for over 15 years and the drivers have always been professional and polite. However, over the last year or 2 there has been nothing but problems and delays with pick-ups, all down to management and office staff assigning drivers too late and not caring about the ordinary customer. Unfortunately, I will now no longer use Cannon Cars and will find a reliable, professional and trustworthy cab firm instead.
翻译：千万不要用Cannon Cars这家公司，他们的管理层和办公室根本不关心顾客！我预订了一辆出租车，约定12月6日星期六凌晨1点50分从盖特威克机场接我。下飞机后我查看了App，上面显示还没有分配司机。我当时天真地以为这是个错误，应该有人会在到达大厅等候。毕竟，经过漫长而疲惫的飞行，谁会期待司机在那里等候呢？然而，当我们到达到达大厅时，却空无一人。我们在到达大厅等候时（当时是凌晨1点50分，也就是约定的接客时间），我又查看了一遍App，才发现上面显示已经分配了司机，但司机还要一个小时才能到！我打电话给办公室询问，他们居然说：“哦，应该不会那么久，大概30分钟吧！”。如果你预订的是指定时间的出租车，到了接客时间司机还没分配，这简直太离谱了！他们让我这周再打电话去跟管理层谈谈赔偿和投诉的事。我照做了，周三（10号）上午11点我回了电话，办公室有人记下了我的姓名、电话号码和留言，并告诉我他们会转交给管理层，管理层当天晚些时候会给我回电。结果现在已经过去4天了，仍然没有人联系我。很明显，管理层和办公室人员根本不在乎他们的客户或他们提供的服务。真是太遗憾了，我使用Cannon Cars的服务已经超过15年了，他们的司机一直都很专业、很有礼貌。然而，在过去一两年里，接送服务总是出现问题和延误，这完全是由于管理层和办公室人员安排司机太晚，而且对普通客户漠不关心造成的。很遗憾，我现在不会再使用Cannon Cars的服务了，我会寻找一家可靠、专业、值得信赖的出租车公司。
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