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Christopher G
Poor upkeep, cabanas dirty, staff lack knowledge
巴恩水上公园的点评
点评：First time visitor to Schlitterbahn. However, we have been in San Antonio for over 9 years. Really wanted to love this water park.
Rented (2) Treehaus cabanas (652 & 653). Purchased birthday package as we were celebrating our youngest son's birthday. Purchased fast passes, and premium dining band for all kiddos, tickets for all parents which include (1) meal. We spent in the 4 digits as each cabana cost us $500. The price didn't concern me as the park displayed these cabanas beautifully. Arrived to East side parking area and found a sign saying cabana reservation parking. All parking spots coned and no staff directing families to said area. Note opposite site of park cabana parking is roped and reservation is pre-verified by staff before allowing entry then guided by seperate staff member to parking spot. Not on East side. We had to drive to a staff member for guidance who said, "uh, its there in cone just lift cone and park." A seperate female staff in khaki skirt just stood there idle watching co-worker overwhelmed rather then helping stood there. Completely gave us a bad taste.
Entry gate, no dedicated entry to seasonal pass holders or folks with cabana rentals--very new to us as various established water parks have your normal queue and seperate queue for seasonal and those renting spaces. This allows guest renting to be guided by individual assigned to cabana and issuing of Purchased bands for large party (birthday group- tickets). We purchased over 14 tickets.
Entry gate staff pointed us to one opening opposite of staff direction then quickly identifying no no come here. Now we understood lag of queue..awful. I asked ok, what direction would you like us to go? You are pointing to the opposite direction as your position and then saying to proceed, which is it? She just chuckled. Bagcheck area, no signs saying to remove metal type items before stepping through metal device. I kept getting redirected back by staff and kept beeping. Note I showed staff member rings on our swim bag are metal, I had to empty my entire bag 😆 thankfully I arranged our items in waterproof bags.
Had our tickets scanned and we asked what about fast pass and dining bands. Staff member identified, "uh, I don't know never heard of dining band." We asked cabana location she just said to continue walking straight 😆
If you need assistance with things in the park 'only' ask staff members wearing a red/burgundy shirt all other staff will simple answer, "I don't know or I've never heard of that." Additionally, expect them to make no effort in finding the answer.
Arrived to the treehaus cabanas to find them dirty with furniture in disarray. Cabinets haven't been cleaned out in a while and had spider nests throughout, starting hornet nest in TV area of treehaus 652, refrigerators with sticky dried substances from prior reservations, and food on floor. My husband and I cleaned everything with lysol wipes. Didn't even see a cabanas server until we were close to over 1hr in park. The young lady saw us cleaning and asked after watching us if we needed anything. At that point we decided we were not going to utilize cabana food order option. My husband said from the start everything has been awful. I don't want to ask or see more as I feel we would only be further disappointed. He was not wrong.
Contacted Schlitterbahn New Braunfels main park number (830) 625-2351 asking for assistance with active paper wasps nest above our cabanas. Yes!! We had wasps entire time in both cabanas. There were nest throughout ceiling, outer portion of faux tree branches and we had several wasps entering/exiting the small locked door at base of faux tree. Was told by the main park employee (female) on 28 June 2026, 1410hrs that would be a maintenance job and she was not on site. I asked her how do I get a hold of maintenance? Was told to ask any Schlitterbahn employee and it may take awhile. Then told or you can remove them yourself as it would be faster before maintenance comes out there. I cannot make this up.
I informed her no, I will not remove them as its an active nest and I have toddler, pregnant guest and school age kiddos in both treehaus. Informed her that her suggestion is a liability issue. Told her I would contact a staff as I will not be removing best on the ceiling. Y'all if I a realistic distance to nest I wouldn't need to contact her. Maintenance was the staff members wearing the red/burgundy shirts and using wasps spray-- all while guest are in cabanas.
Expect to have staff members use treehaus cabana 653 as a short cut too. We had lifeguards, various staff members cross around main Entertainment area while we sitting with our guest. Just cut through as active conversation were occurring and our kids eating. It was too far to go an additional 10 steps to utilize pathway outside reserved cabana. There is no chain or barrier blocking right side of cabana 653. I had to address six park guest to get out of our reserved treehaus cabanas. Sorry, when I have young boys and girls I am not ok having a stranger attempt to think cabana is playground for them. Two teens were trying to play in one and other group trying to sit in our area for their family gathering. So, cabanas are definitely do not offer a private space. Employees lack the customs in courtesy in making site private or setting example to park guests as area reserved. Staff cleaning upstairs lodging tossed water right above when cleaning floors all leak down on treehaus 653 sitting furniture almost drenching our kids. As a temp solution I pushed furniture in and lined same to create a barrier mitigating folks from using our reserved space as a short cut.
Wanted to love it. But, we do not plan on returning. After spending in the four figures for such a poor experience. I have a similar experience for free elsewhere. I'm glad our school age kiddos and toddlers enjoyed their time. Fast pass not worth it the queues are inefficient so rather then waiting 2hrs for an activity you may save 30min 😆 one ride took 1.5hrs waiting time for our guests with fast pass 🤣 lesson learned. Note food waiting times do not differ.
Here are just a few images of the smallest nest we captured.
No we didn't ask for any funds to be returned. It was a lesson learned for us. We informed staff member in the famous red/burgundy shirt of multiple active paper wasp nest with pictures and she looked uninterested. So for those renting treehaus 652 and 653--careful. After nest are sprayed the park does not remove the nest. Basically, encouraging new colony to return and build new nest come spring. They do tend to build new nest close to old nest. 🤷♀️
Rented (2) Treehaus cabanas (652 & 653). Purchased birthday package as we were celebrating our youngest son's birthday. Purchased fast passes, and premium dining band for all kiddos, tickets for all parents which include (1) meal. We spent in the 4 digits as each cabana cost us $500. The price didn't concern me as the park displayed these cabanas beautifully. Arrived to East side parking area and found a sign saying cabana reservation parking. All parking spots coned and no staff directing families to said area. Note opposite site of park cabana parking is roped and reservation is pre-verified by staff before allowing entry then guided by seperate staff member to parking spot. Not on East side. We had to drive to a staff member for guidance who said, "uh, its there in cone just lift cone and park." A seperate female staff in khaki skirt just stood there idle watching co-worker overwhelmed rather then helping stood there. Completely gave us a bad taste.
Entry gate, no dedicated entry to seasonal pass holders or folks with cabana rentals--very new to us as various established water parks have your normal queue and seperate queue for seasonal and those renting spaces. This allows guest renting to be guided by individual assigned to cabana and issuing of Purchased bands for large party (birthday group- tickets). We purchased over 14 tickets.
Entry gate staff pointed us to one opening opposite of staff direction then quickly identifying no no come here. Now we understood lag of queue..awful. I asked ok, what direction would you like us to go? You are pointing to the opposite direction as your position and then saying to proceed, which is it? She just chuckled. Bagcheck area, no signs saying to remove metal type items before stepping through metal device. I kept getting redirected back by staff and kept beeping. Note I showed staff member rings on our swim bag are metal, I had to empty my entire bag 😆 thankfully I arranged our items in waterproof bags.
Had our tickets scanned and we asked what about fast pass and dining bands. Staff member identified, "uh, I don't know never heard of dining band." We asked cabana location she just said to continue walking straight 😆
If you need assistance with things in the park 'only' ask staff members wearing a red/burgundy shirt all other staff will simple answer, "I don't know or I've never heard of that." Additionally, expect them to make no effort in finding the answer.
Arrived to the treehaus cabanas to find them dirty with furniture in disarray. Cabinets haven't been cleaned out in a while and had spider nests throughout, starting hornet nest in TV area of treehaus 652, refrigerators with sticky dried substances from prior reservations, and food on floor. My husband and I cleaned everything with lysol wipes. Didn't even see a cabanas server until we were close to over 1hr in park. The young lady saw us cleaning and asked after watching us if we needed anything. At that point we decided we were not going to utilize cabana food order option. My husband said from the start everything has been awful. I don't want to ask or see more as I feel we would only be further disappointed. He was not wrong.
Contacted Schlitterbahn New Braunfels main park number (830) 625-2351 asking for assistance with active paper wasps nest above our cabanas. Yes!! We had wasps entire time in both cabanas. There were nest throughout ceiling, outer portion of faux tree branches and we had several wasps entering/exiting the small locked door at base of faux tree. Was told by the main park employee (female) on 28 June 2026, 1410hrs that would be a maintenance job and she was not on site. I asked her how do I get a hold of maintenance? Was told to ask any Schlitterbahn employee and it may take awhile. Then told or you can remove them yourself as it would be faster before maintenance comes out there. I cannot make this up.
I informed her no, I will not remove them as its an active nest and I have toddler, pregnant guest and school age kiddos in both treehaus. Informed her that her suggestion is a liability issue. Told her I would contact a staff as I will not be removing best on the ceiling. Y'all if I a realistic distance to nest I wouldn't need to contact her. Maintenance was the staff members wearing the red/burgundy shirts and using wasps spray-- all while guest are in cabanas.
Expect to have staff members use treehaus cabana 653 as a short cut too. We had lifeguards, various staff members cross around main Entertainment area while we sitting with our guest. Just cut through as active conversation were occurring and our kids eating. It was too far to go an additional 10 steps to utilize pathway outside reserved cabana. There is no chain or barrier blocking right side of cabana 653. I had to address six park guest to get out of our reserved treehaus cabanas. Sorry, when I have young boys and girls I am not ok having a stranger attempt to think cabana is playground for them. Two teens were trying to play in one and other group trying to sit in our area for their family gathering. So, cabanas are definitely do not offer a private space. Employees lack the customs in courtesy in making site private or setting example to park guests as area reserved. Staff cleaning upstairs lodging tossed water right above when cleaning floors all leak down on treehaus 653 sitting furniture almost drenching our kids. As a temp solution I pushed furniture in and lined same to create a barrier mitigating folks from using our reserved space as a short cut.
Wanted to love it. But, we do not plan on returning. After spending in the four figures for such a poor experience. I have a similar experience for free elsewhere. I'm glad our school age kiddos and toddlers enjoyed their time. Fast pass not worth it the queues are inefficient so rather then waiting 2hrs for an activity you may save 30min 😆 one ride took 1.5hrs waiting time for our guests with fast pass 🤣 lesson learned. Note food waiting times do not differ.
Here are just a few images of the smallest nest we captured.
No we didn't ask for any funds to be returned. It was a lesson learned for us. We informed staff member in the famous red/burgundy shirt of multiple active paper wasp nest with pictures and she looked uninterested. So for those renting treehaus 652 and 653--careful. After nest are sprayed the park does not remove the nest. Basically, encouraging new colony to return and build new nest come spring. They do tend to build new nest close to old nest. 🤷♀️
翻译：这是我们第一次来施利特班水上乐园。不过，我们在圣安东尼奥已经住了九年多了。我们真的很想喜欢这个水上乐园。
我们租了两个树屋小屋（652 和 653）。因为是庆祝小儿子的生日，所以我们买了生日套餐。我们买了快速通行证，所有孩子都买了高级餐饮手环，所有家长都买了包含一顿餐食的门票。每个小屋要 500 美元，所以我们一共花了四位数。不过，因为乐园里的小屋布置得非常漂亮，所以价格我并不在意。我们到了东侧停车场，发现一个牌子写着“小屋预订停车位”。所有停车位都用锥形路标围了起来，也没有工作人员引导游客前往预订区域。请注意，乐园另一侧的小屋停车位是用绳子围起来的，工作人员会预先核实预订信息，然后引导游客进入，并由另一位工作人员引导到停车位。东侧停车场没有这样的安排。我们不得不开车去找一位工作人员寻求帮助，他告诉我们：“呃，就在锥形路标那里，把路标拿开就能停了。”一位身穿卡其色裙子的女工作人员就那样站在那里，无所事事地看着同事手忙脚乱，却不去帮忙。这让我们感觉非常糟糕。
入口处没有为季票持有者或租用小屋的游客设置专用通道——这对我们来说很陌生，因为很多知名的水上乐园都会设置普通通道和季票持有者/租用小屋的游客专用通道。这样一来，租用小屋的游客就可以由负责小屋的工作人员引导，并为大型团体（例如生日派对）发放购买的手环。我们买了14张票。
入口处的工作人员指给我们一个与工作人员指示方向相反的入口，然后迅速示意我们不要过来。这时我们才明白为什么会排这么长的队……真是太糟糕了。我问：“好吧，那你们想让我们往哪个方向走？”她指的方向和她所在的方向相反，然后又让我们往前走，到底哪个方向才是正确的？她只是轻笑了一声。安检区没有任何指示牌提醒游客在通过金属探测器前取出金属物品。工作人员不断地把我引回原处，而我却不停地按着安检门的蜂鸣器。注意：我给工作人员看了我们泳衣包上的金属环，结果发现是金属的，我不得不把整个包都清空😆 幸好我把东西都装进了防水袋里。
我们扫描了门票，然后问工作人员快速通行证和餐饮手环的事。工作人员回答说：“呃，我不知道，从来没听说过餐饮手环。” 我们问小屋在哪里，她只是说继续往前走😆
如果你在公园里需要帮助，请只询问穿着红色/酒红色衬衫的工作人员，其他工作人员只会简单地回答：“我不知道”或“我从来没听说过”。此外，不要指望他们会努力寻找答案。
到达树屋小屋后，发现里面很脏，家具凌乱不堪。橱柜很久没清理了，到处都是蜘蛛窝，652号树屋的电视区甚至还有一个黄蜂窝，冰箱里残留着之前预订留下的粘稠干涸物，地板上还有食物残渣。我和我丈夫用消毒湿巾把所有东西都擦干净了。我们在公园里待了将近一个小时才见到小屋服务员。那位年轻女士看到我们在打扫卫生，观察了一会儿后问我们是否需要什么。那时我们就决定不再使用小屋点餐服务了。我丈夫说从一开始一切都很糟糕。我不想再问或看到更多，因为我觉得只会让我们更加失望。他说得没错。
我们拨打了施利特班新布朗费尔斯水上乐园的主电话 (830) 625-2351，请求协助处理小屋上方的纸蜂巢。没错！我们两个小屋里一直都有黄蜂。天花板上、人造树枝的外侧都有蜂巢，还有好几只黄蜂进出人造树底部的小锁门。2026年6月28日下午2点10分，一位主员工（女）告诉我这是维修工作，她不在现场。我问她如何联系维修人员？被告知可以去问任何施利特班水上乐园的员工，可能要等一段时间。然后又说，或者你可以自己动手移除，这样在维修人员来之前会更快。这事儿我可没瞎编。
我告诉她不行，我不会移除，因为那是一个活跃的蜂巢，而且我的两个树屋里都有幼儿、孕妇和学龄儿童。我告诉她，她的建议会造成安全隐患。我告诉她我会联系工作人员，因为我不会自己移除天花板上的蜂巢。各位，如果蜂巢离得近，我就不用联系她了。维修人员是穿着红色/酒红色衬衫、喷洒黄蜂喷雾的工作人员——而当时游客们都在小屋里。
还要做好心理准备，工作人员会把653号树屋当成捷径。我们和客人坐在那里的时候，救生员和各种工作人员都从主娱乐区穿过。我们直接穿过去，因为大家都在聊天，孩子们也在吃饭。要走多远的路去用预订小屋外面的小路实在太麻烦了。 653号小屋右侧没有任何链条或障碍物阻挡。我不得不与六位公园游客交谈才能离开我们预订的树屋小屋。抱歉，我家有小男孩和小女孩，我可不想让陌生人把我们的小屋当成游乐场。两个青少年想在一个小屋里玩，另一群人却想在我们这片区域坐着聚会。所以，这些小屋根本算不上私人空间。工作人员缺乏基本的礼貌，既没有维护场地私密性，也没有树立榜样，让其他游客明白这片区域是预留的。楼上住宿区的清洁人员在打扫地板时，直接把水泼到我们653号树屋的座椅上，水滴几乎把我们的孩子都淋湿了。作为临时解决办法，我把家具搬进来，用东西围起来，形成一道屏障，防止有人把我们预留的空间当成捷径。
本来很想喜欢这里，但是，我们不会再来了。花了四位数却得到如此糟糕的体验，真是太可惜了。我在别的地方免费体验过类似的服务。我很高兴我们家的小朋友玩得开心。快速通行证不值得，排队效率很低，与其等两个小时，不如节省30分钟😆。我们买了快速通行证的游客，一个项目居然等了1.5个小时🤣，真是吸取教训了。注意：食物的等待时间没有区别。
以下是我们拍到的最小蜂巢的一些照片。
我们没有要求退款。这对我们来说是个教训。我们把照片给那位穿着标志性红/酒红色衬衫的工作人员看了，她发现有好几个活跃的纸蜂巢，但她看起来毫不在意。所以，租652和653号树屋的游客们——小心！公园喷洒杀虫剂后不会移除蜂巢。实际上，这是在鼓励新的蜂群在春天回来筑巢。它们确实倾向于在旧巢附近筑新巢。🤷♀️
我们租了两个树屋小屋（652 和 653）。因为是庆祝小儿子的生日，所以我们买了生日套餐。我们买了快速通行证，所有孩子都买了高级餐饮手环，所有家长都买了包含一顿餐食的门票。每个小屋要 500 美元，所以我们一共花了四位数。不过，因为乐园里的小屋布置得非常漂亮，所以价格我并不在意。我们到了东侧停车场，发现一个牌子写着“小屋预订停车位”。所有停车位都用锥形路标围了起来，也没有工作人员引导游客前往预订区域。请注意，乐园另一侧的小屋停车位是用绳子围起来的，工作人员会预先核实预订信息，然后引导游客进入，并由另一位工作人员引导到停车位。东侧停车场没有这样的安排。我们不得不开车去找一位工作人员寻求帮助，他告诉我们：“呃，就在锥形路标那里，把路标拿开就能停了。”一位身穿卡其色裙子的女工作人员就那样站在那里，无所事事地看着同事手忙脚乱，却不去帮忙。这让我们感觉非常糟糕。
入口处没有为季票持有者或租用小屋的游客设置专用通道——这对我们来说很陌生，因为很多知名的水上乐园都会设置普通通道和季票持有者/租用小屋的游客专用通道。这样一来，租用小屋的游客就可以由负责小屋的工作人员引导，并为大型团体（例如生日派对）发放购买的手环。我们买了14张票。
入口处的工作人员指给我们一个与工作人员指示方向相反的入口，然后迅速示意我们不要过来。这时我们才明白为什么会排这么长的队……真是太糟糕了。我问：“好吧，那你们想让我们往哪个方向走？”她指的方向和她所在的方向相反，然后又让我们往前走，到底哪个方向才是正确的？她只是轻笑了一声。安检区没有任何指示牌提醒游客在通过金属探测器前取出金属物品。工作人员不断地把我引回原处，而我却不停地按着安检门的蜂鸣器。注意：我给工作人员看了我们泳衣包上的金属环，结果发现是金属的，我不得不把整个包都清空😆 幸好我把东西都装进了防水袋里。
我们扫描了门票，然后问工作人员快速通行证和餐饮手环的事。工作人员回答说：“呃，我不知道，从来没听说过餐饮手环。” 我们问小屋在哪里，她只是说继续往前走😆
如果你在公园里需要帮助，请只询问穿着红色/酒红色衬衫的工作人员，其他工作人员只会简单地回答：“我不知道”或“我从来没听说过”。此外，不要指望他们会努力寻找答案。
到达树屋小屋后，发现里面很脏，家具凌乱不堪。橱柜很久没清理了，到处都是蜘蛛窝，652号树屋的电视区甚至还有一个黄蜂窝，冰箱里残留着之前预订留下的粘稠干涸物，地板上还有食物残渣。我和我丈夫用消毒湿巾把所有东西都擦干净了。我们在公园里待了将近一个小时才见到小屋服务员。那位年轻女士看到我们在打扫卫生，观察了一会儿后问我们是否需要什么。那时我们就决定不再使用小屋点餐服务了。我丈夫说从一开始一切都很糟糕。我不想再问或看到更多，因为我觉得只会让我们更加失望。他说得没错。
我们拨打了施利特班新布朗费尔斯水上乐园的主电话 (830) 625-2351，请求协助处理小屋上方的纸蜂巢。没错！我们两个小屋里一直都有黄蜂。天花板上、人造树枝的外侧都有蜂巢，还有好几只黄蜂进出人造树底部的小锁门。2026年6月28日下午2点10分，一位主员工（女）告诉我这是维修工作，她不在现场。我问她如何联系维修人员？被告知可以去问任何施利特班水上乐园的员工，可能要等一段时间。然后又说，或者你可以自己动手移除，这样在维修人员来之前会更快。这事儿我可没瞎编。
我告诉她不行，我不会移除，因为那是一个活跃的蜂巢，而且我的两个树屋里都有幼儿、孕妇和学龄儿童。我告诉她，她的建议会造成安全隐患。我告诉她我会联系工作人员，因为我不会自己移除天花板上的蜂巢。各位，如果蜂巢离得近，我就不用联系她了。维修人员是穿着红色/酒红色衬衫、喷洒黄蜂喷雾的工作人员——而当时游客们都在小屋里。
还要做好心理准备，工作人员会把653号树屋当成捷径。我们和客人坐在那里的时候，救生员和各种工作人员都从主娱乐区穿过。我们直接穿过去，因为大家都在聊天，孩子们也在吃饭。要走多远的路去用预订小屋外面的小路实在太麻烦了。 653号小屋右侧没有任何链条或障碍物阻挡。我不得不与六位公园游客交谈才能离开我们预订的树屋小屋。抱歉，我家有小男孩和小女孩，我可不想让陌生人把我们的小屋当成游乐场。两个青少年想在一个小屋里玩，另一群人却想在我们这片区域坐着聚会。所以，这些小屋根本算不上私人空间。工作人员缺乏基本的礼貌，既没有维护场地私密性，也没有树立榜样，让其他游客明白这片区域是预留的。楼上住宿区的清洁人员在打扫地板时，直接把水泼到我们653号树屋的座椅上，水滴几乎把我们的孩子都淋湿了。作为临时解决办法，我把家具搬进来，用东西围起来，形成一道屏障，防止有人把我们预留的空间当成捷径。
本来很想喜欢这里，但是，我们不会再来了。花了四位数却得到如此糟糕的体验，真是太可惜了。我在别的地方免费体验过类似的服务。我很高兴我们家的小朋友玩得开心。快速通行证不值得，排队效率很低，与其等两个小时，不如节省30分钟😆。我们买了快速通行证的游客，一个项目居然等了1.5个小时🤣，真是吸取教训了。注意：食物的等待时间没有区别。
以下是我们拍到的最小蜂巢的一些照片。
我们没有要求退款。这对我们来说是个教训。我们把照片给那位穿着标志性红/酒红色衬衫的工作人员看了，她发现有好几个活跃的纸蜂巢，但她看起来毫不在意。所以，租652和653号树屋的游客们——小心！公园喷洒杀虫剂后不会移除蜂巢。实际上，这是在鼓励新的蜂群在春天回来筑巢。它们确实倾向于在旧巢附近筑新巢。🤷♀️
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