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The worst cruise I have ever been on and I have been on at least 10
Costa Esmeralda-Casitas的点评
点评：I have been on many cruises but this was my first cruise with the Costa line. I have to say this was the worst cruise I have ever been on. My husband and I decided to take a cruise for the holidays and it was anything but relaxing. The cruise was packed with people. The majority of the passengers were Italian. This by the way is an Italian cruise line and everything is geared towards the Italian passengers.
There is very little English spoken and customer service is deplorable. In fact, most of the time you cannot even reach customer service. The rudeness and unhelpful environment of the staff was like no other cruise I have eve been on. They changed our excursions without notification, they did not re-book us most of the time and the one they did re-book they charged us twice for it and never refunded the original more expensive excursion.
If you are looking for good food that arrives to your table at least warm don't choose this line. All of our meals arrived sub-pare almost cold. When the staff was told that the food was cold they did not care and just walked away. No one offered to replace the sub-pare food with food that was eatable. This ship is like a human cattle drive. When food was present they drove towards the dining areas and they did not care who they ran over. I had to dodge people right and left. If you are looking for a place to sit in the dining area good luck, if you ask staff for help they just shrug their shoulders and turn around not helpful or accommodating at all. There is nothing about this ship that is accommodating to the customer. I cannot site one good experience in 7 days on this awful cruise line. I can only say I give this cruise line a big ZERO!
There is very little English spoken and customer service is deplorable. In fact, most of the time you cannot even reach customer service. The rudeness and unhelpful environment of the staff was like no other cruise I have eve been on. They changed our excursions without notification, they did not re-book us most of the time and the one they did re-book they charged us twice for it and never refunded the original more expensive excursion.
If you are looking for good food that arrives to your table at least warm don't choose this line. All of our meals arrived sub-pare almost cold. When the staff was told that the food was cold they did not care and just walked away. No one offered to replace the sub-pare food with food that was eatable. This ship is like a human cattle drive. When food was present they drove towards the dining areas and they did not care who they ran over. I had to dodge people right and left. If you are looking for a place to sit in the dining area good luck, if you ask staff for help they just shrug their shoulders and turn around not helpful or accommodating at all. There is nothing about this ship that is accommodating to the customer. I cannot site one good experience in 7 days on this awful cruise line. I can only say I give this cruise line a big ZERO!
翻译：我坐过很多次邮轮，但这是我第一次乘坐歌诗达邮轮。不得不说，这是我经历过的最糟糕的一次邮轮之旅。我和丈夫决定假期乘坐邮轮，结果却一点也不轻松。邮轮上人山人海，大部分乘客都是意大利人。顺便一提，歌诗达邮轮是一家意大利公司，一切都以意大利乘客为中心。
船上几乎没人会说英语，客户服务也差劲透顶。事实上，大多数时候你根本联系不上客服。工作人员的粗鲁和冷漠是我在其他邮轮上从未体验过的。他们未经通知就更改了我们的岸上游览项目，大多数时候都没有帮我们重新预订，即使重新预订了，也收了我们两倍的费用，而且从未退还我们之前预订的更贵的游览项目的费用。
如果你想吃到至少是热乎乎的美味佳肴，千万别选择这家邮轮公司。我们所有的餐食都差强人意，几乎是冷的。当我们告诉工作人员食物是冷的时，他们毫不在意，直接走开了。没有人主动提出用能吃的食物替换那些难以下咽的劣质餐食。这艘船简直就像赶牛场。只要有食物，人们就蜂拥而至，争先恐后地冲向餐厅，根本不顾及会撞到谁。我不得不左右躲避人群。如果你想在餐厅里找个座位，祝你好运；如果你向工作人员寻求帮助，他们只会耸耸肩转身离开，完全不提供任何帮助或服务。这艘船上没有一处是真正以顾客为中心的。在这糟糕的邮轮上，七天里我找不到任何一件好事。我只能说，我给这家邮轮公司打零分！
船上几乎没人会说英语，客户服务也差劲透顶。事实上，大多数时候你根本联系不上客服。工作人员的粗鲁和冷漠是我在其他邮轮上从未体验过的。他们未经通知就更改了我们的岸上游览项目，大多数时候都没有帮我们重新预订，即使重新预订了，也收了我们两倍的费用，而且从未退还我们之前预订的更贵的游览项目的费用。
如果你想吃到至少是热乎乎的美味佳肴，千万别选择这家邮轮公司。我们所有的餐食都差强人意，几乎是冷的。当我们告诉工作人员食物是冷的时，他们毫不在意，直接走开了。没有人主动提出用能吃的食物替换那些难以下咽的劣质餐食。这艘船简直就像赶牛场。只要有食物，人们就蜂拥而至，争先恐后地冲向餐厅，根本不顾及会撞到谁。我不得不左右躲避人群。如果你想在餐厅里找个座位，祝你好运；如果你向工作人员寻求帮助，他们只会耸耸肩转身离开，完全不提供任何帮助或服务。这艘船上没有一处是真正以顾客为中心的。在这糟糕的邮轮上，七天里我找不到任何一件好事。我只能说，我给这家邮轮公司打零分！
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