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Avoid, A family Celebration ruined by terrible food and shockingly rude incompetent staff
Windermere Golf Club的点评
点评：I rarely leave negative reviews, but after the way our family was treated at Windermere Golf Club, I feel people should know what to expect.
This review relates to our experience at a private function in the clubhouse.
We booked the venue to celebrate three milestone birthdays with a family gathering of over 40 people. Relatives had travelled from Scotland, Kent and other parts of the country, with some making journeys of several hundred miles. Family occasions where everyone can be together are becoming increasingly rare, especially as some of our relatives are now in their later years. Realistically, this could have been one of the last opportunities for everyone to celebrate together, which makes the way the evening unfolded even more upsetting.
Every meal had been pre-ordered well in advance to make things as straightforward as possible for the venue. At £17 per adult and £12 per child, we expected decent food and a reasonable level of service. Unfortunately, neither was delivered.
The food service was painfully slow, with some guests waiting much longer than others to receive their meals. Once the food finally arrived, there were complaints across the tables. Meals were cold, bland and poor quality. My chicken curry was ice cold, making it completely unacceptable to eat, personally none of use touched our curries as it was that poor, I can honestly say it was the worst service and the worst food I have ever had the misfortune to receive.
To make matters worse, what should have been identical dishes looked completely different depending on who received them. Some guests were served chicken curry ( I use this term lightly) with plenty of watery sauce, while others were given dry, shredded chicken with barely any sauce looking like it had been over cooked and sat for a day or two.
One member of our party, who had also been served one of the dry curries, politely asked if they could have some extra sauce or swap it for one that matched what other guests had been served. It was a simple and perfectly reasonable request, Instead of dealing with it professionally, a member of staff verbally abused them by accusing them of being rude and refusing to help. There was absolutely no justification for speaking to a paying customer in such a disrespectful manner, particularly when the request had been made politely. The incident left not only that individual but many of the rest of us shocked at how appallingly it was handled.
Sadly, this attitude reflected the customer service throughout the entire evening. Staff appeared irritated by guests rather than willing to help. At one point, a member of our party simply tried to get the attention of a member of staff and was abruptly told, "Not now, I'm busy." That is not how paying customers should ever be spoken to, particularly during a private function where we had spent a considerable amount of money.
The evening only became worse. We had booked the function room with the clear understanding that our celebration would continue until at least 11pm. By the time everyone had finally been served and finished eating, it was already around 9pm, leaving very little time to actually enjoy the party.
Despite what had been agreed when the booking was made, staff informed us they were finishing work at 10pm and that everyone would have to leave. Our organiser explained what had been arranged, but this was completely ignored. At around 9:50pm the music was simply switched off without warning, abruptly bringing our celebration to an end. To make matters even worse, staff then disappeared into the back, making it impossible to discuss the situation or raise our concerns before we were forced to leave.
The whole experience was incredibly upsetting. Months of planning had gone into organising this weekend, with family travelling from far and wide to spend precious time together. These opportunities become rarer every year, and with some of our loved ones now in the later years of their lives, this may genuinely have been the last occasion where our entire family would be together to celebrate. Instead of creating cherished memories, the evening was overshadowed by poor organisation, unacceptable service and a complete lack of care from the staff. Their actions had a profound impact on what should have been one of the happiest occasions our family has shared.
What makes this even harder to accept is the complete lack of accountability afterwards. We have received no sincere apology, no acknowledgement of how badly our family was treated, and absolutely no attempt to put things right or offer any form of recompense. That speaks volumes about the level of customer care. It's little wonder the staff behave the way they do if this is the standard of service and professionalism that management considers acceptable.
The entire experience was unacceptable. Poor food, disorganised service, rude and dismissive staff, and agreed arrangements that were simply ignored. A celebration that should have created lifelong memories was ruined by shocking customer service. If this is the standard Windermere Golf Club considers acceptable, they're spending more time driving customers away than helping anyone enjoy themselves. Based on our experience, I would never recommend this venue for a family celebration or private function, they will take your money then ruin your evening.
This review relates to our experience at a private function in the clubhouse.
We booked the venue to celebrate three milestone birthdays with a family gathering of over 40 people. Relatives had travelled from Scotland, Kent and other parts of the country, with some making journeys of several hundred miles. Family occasions where everyone can be together are becoming increasingly rare, especially as some of our relatives are now in their later years. Realistically, this could have been one of the last opportunities for everyone to celebrate together, which makes the way the evening unfolded even more upsetting.
Every meal had been pre-ordered well in advance to make things as straightforward as possible for the venue. At £17 per adult and £12 per child, we expected decent food and a reasonable level of service. Unfortunately, neither was delivered.
The food service was painfully slow, with some guests waiting much longer than others to receive their meals. Once the food finally arrived, there were complaints across the tables. Meals were cold, bland and poor quality. My chicken curry was ice cold, making it completely unacceptable to eat, personally none of use touched our curries as it was that poor, I can honestly say it was the worst service and the worst food I have ever had the misfortune to receive.
To make matters worse, what should have been identical dishes looked completely different depending on who received them. Some guests were served chicken curry ( I use this term lightly) with plenty of watery sauce, while others were given dry, shredded chicken with barely any sauce looking like it had been over cooked and sat for a day or two.
One member of our party, who had also been served one of the dry curries, politely asked if they could have some extra sauce or swap it for one that matched what other guests had been served. It was a simple and perfectly reasonable request, Instead of dealing with it professionally, a member of staff verbally abused them by accusing them of being rude and refusing to help. There was absolutely no justification for speaking to a paying customer in such a disrespectful manner, particularly when the request had been made politely. The incident left not only that individual but many of the rest of us shocked at how appallingly it was handled.
Sadly, this attitude reflected the customer service throughout the entire evening. Staff appeared irritated by guests rather than willing to help. At one point, a member of our party simply tried to get the attention of a member of staff and was abruptly told, "Not now, I'm busy." That is not how paying customers should ever be spoken to, particularly during a private function where we had spent a considerable amount of money.
The evening only became worse. We had booked the function room with the clear understanding that our celebration would continue until at least 11pm. By the time everyone had finally been served and finished eating, it was already around 9pm, leaving very little time to actually enjoy the party.
Despite what had been agreed when the booking was made, staff informed us they were finishing work at 10pm and that everyone would have to leave. Our organiser explained what had been arranged, but this was completely ignored. At around 9:50pm the music was simply switched off without warning, abruptly bringing our celebration to an end. To make matters even worse, staff then disappeared into the back, making it impossible to discuss the situation or raise our concerns before we were forced to leave.
The whole experience was incredibly upsetting. Months of planning had gone into organising this weekend, with family travelling from far and wide to spend precious time together. These opportunities become rarer every year, and with some of our loved ones now in the later years of their lives, this may genuinely have been the last occasion where our entire family would be together to celebrate. Instead of creating cherished memories, the evening was overshadowed by poor organisation, unacceptable service and a complete lack of care from the staff. Their actions had a profound impact on what should have been one of the happiest occasions our family has shared.
What makes this even harder to accept is the complete lack of accountability afterwards. We have received no sincere apology, no acknowledgement of how badly our family was treated, and absolutely no attempt to put things right or offer any form of recompense. That speaks volumes about the level of customer care. It's little wonder the staff behave the way they do if this is the standard of service and professionalism that management considers acceptable.
The entire experience was unacceptable. Poor food, disorganised service, rude and dismissive staff, and agreed arrangements that were simply ignored. A celebration that should have created lifelong memories was ruined by shocking customer service. If this is the standard Windermere Golf Club considers acceptable, they're spending more time driving customers away than helping anyone enjoy themselves. Based on our experience, I would never recommend this venue for a family celebration or private function, they will take your money then ruin your evening.
翻译：我很少写差评，但鉴于我们一家在温德米尔高尔夫俱乐部的遭遇，我觉得大家应该知道会遇到什么情况。
这篇评论与我们在俱乐部会所举办的私人聚会有关。
我们预订了场地，为三位长辈庆祝重要的生日，四十多位亲戚朋友齐聚一堂。亲戚们从苏格兰、肯特郡和英国其他地区赶来，有的甚至远道而来，行程数百英里。如今，全家人能聚在一起的机会越来越少，尤其是一些亲戚已经步入晚年。说实话，这可能是大家最后一次有机会一起庆祝了，所以当晚的糟糕体验更令人沮丧。
为了方便场地安排，我们提前很久就预订了所有餐点。每位成人17英镑，儿童12英镑，我们期待能吃到像样的食物，享受到合理的服务。然而，这两点都没有达到我们的预期。
上菜速度极其缓慢，有些客人等了很久才吃到饭。食物终于上桌后，餐桌上顿时一片抱怨。菜品冷冰冰的，味道寡淡，品质极差。我的咖喱鸡冰凉刺骨，根本没法吃。说实话，我们几个都没动自己的咖喱，实在太难吃了。我可以毫不夸张地说，这是我吃过最差劲、服务最差的食物。
更糟糕的是，原本应该一样的菜，端上来的人看起来却完全不一样。有些客人吃到的咖喱鸡（我姑且这么称呼它）汤汁稀薄，而另一些客人吃到的却是干巴巴的鸡丝，几乎没有酱汁，看起来像是煮过头放了一两天似的。
我们一行人中，有一位也吃到了干咖喱鸡的客人，礼貌地询问是否可以多加些酱汁，或者换一份和其他客人一样的。这是一个简单合理的要求。然而，一位工作人员非但没有专业地处理，反而辱骂他，指责他无礼，拒绝提供帮助。以如此无礼的态度对待付费顾客是绝对不可原谅的，尤其是在顾客礼貌地提出要求之后。这件事不仅让那位顾客感到震惊，也让我们在场的许多人对如此糟糕的处理方式感到震惊。
令人遗憾的是，这种态度贯穿了整个晚上的服务。工作人员似乎对客人感到不耐烦，而不是乐于助人。有一次，我们一行人只是想引起一位工作人员的注意，却被粗暴地告知：“现在没空，我很忙。” 付费顾客绝不应该受到这样的对待，尤其是在我们花费了相当多钱的私人聚会上。
当晚的情况变得更加糟糕。我们预订宴会厅时，明确表示庆祝活动至少会持续到晚上11点。但当所有人都吃完饭后，已经大约晚上9点了，几乎没有时间真正享受聚会了。
尽管预订时已达成一致，但工作人员却告知我们他们将于晚上10点下班，所有人必须离开。我们的组织者解释了之前的安排，但工作人员完全无视。晚上9点50分左右，音乐在没有任何预兆的情况下突然停止，我们的庆祝活动戛然而止。更糟糕的是，工作人员随后消失在后台，让我们根本无法在被迫离开前讨论情况或提出任何异议。
整个过程令人无比沮丧。为了筹备这个周末，我们花费了数月的时间，家人从四面八方赶来，共度这宝贵的时光。这样的机会一年比一年少，而且我们的一些亲人已步入晚年，这或许真的是我们全家最后一次团聚庆祝了。原本应该创造美好回忆的夜晚，却因为糟糕的组织、令人无法接受的服务以及工作人员的漠不关心而蒙上了阴影。他们的行为严重影响了我们本应拥有的最幸福的时刻之一。
更令人难以接受的是事后完全缺乏问责。我们没有收到任何真诚的道歉，没有承认我们一家人受到了多么糟糕的对待，也没有任何补救措施或补偿。这充分说明了他们的客户服务水平有多么糟糕。如果这就是管理层认为可以接受的服务标准和专业精神，那么员工如此行事也就不足为奇了。
整个用餐体验令人无法接受。食物难吃，服务混乱，员工粗鲁无礼，而且之前达成的协议完全被无视。一场本应留下终生难忘回忆的庆祝活动，却被糟糕的客户服务毁了。如果这就是温德米尔高尔夫俱乐部认为可以接受的服务标准，那他们花在赶走顾客上的时间，远比花在让顾客享受乐趣上的时间要多得多。根据我们的经验，我绝不会推荐这里举办家庭聚会或私人活动，他们只会收钱，然后毁掉你的夜晚。
这篇评论与我们在俱乐部会所举办的私人聚会有关。
我们预订了场地，为三位长辈庆祝重要的生日，四十多位亲戚朋友齐聚一堂。亲戚们从苏格兰、肯特郡和英国其他地区赶来，有的甚至远道而来，行程数百英里。如今，全家人能聚在一起的机会越来越少，尤其是一些亲戚已经步入晚年。说实话，这可能是大家最后一次有机会一起庆祝了，所以当晚的糟糕体验更令人沮丧。
为了方便场地安排，我们提前很久就预订了所有餐点。每位成人17英镑，儿童12英镑，我们期待能吃到像样的食物，享受到合理的服务。然而，这两点都没有达到我们的预期。
上菜速度极其缓慢，有些客人等了很久才吃到饭。食物终于上桌后，餐桌上顿时一片抱怨。菜品冷冰冰的，味道寡淡，品质极差。我的咖喱鸡冰凉刺骨，根本没法吃。说实话，我们几个都没动自己的咖喱，实在太难吃了。我可以毫不夸张地说，这是我吃过最差劲、服务最差的食物。
更糟糕的是，原本应该一样的菜，端上来的人看起来却完全不一样。有些客人吃到的咖喱鸡（我姑且这么称呼它）汤汁稀薄，而另一些客人吃到的却是干巴巴的鸡丝，几乎没有酱汁，看起来像是煮过头放了一两天似的。
我们一行人中，有一位也吃到了干咖喱鸡的客人，礼貌地询问是否可以多加些酱汁，或者换一份和其他客人一样的。这是一个简单合理的要求。然而，一位工作人员非但没有专业地处理，反而辱骂他，指责他无礼，拒绝提供帮助。以如此无礼的态度对待付费顾客是绝对不可原谅的，尤其是在顾客礼貌地提出要求之后。这件事不仅让那位顾客感到震惊，也让我们在场的许多人对如此糟糕的处理方式感到震惊。
令人遗憾的是，这种态度贯穿了整个晚上的服务。工作人员似乎对客人感到不耐烦，而不是乐于助人。有一次，我们一行人只是想引起一位工作人员的注意，却被粗暴地告知：“现在没空，我很忙。” 付费顾客绝不应该受到这样的对待，尤其是在我们花费了相当多钱的私人聚会上。
当晚的情况变得更加糟糕。我们预订宴会厅时，明确表示庆祝活动至少会持续到晚上11点。但当所有人都吃完饭后，已经大约晚上9点了，几乎没有时间真正享受聚会了。
尽管预订时已达成一致，但工作人员却告知我们他们将于晚上10点下班，所有人必须离开。我们的组织者解释了之前的安排，但工作人员完全无视。晚上9点50分左右，音乐在没有任何预兆的情况下突然停止，我们的庆祝活动戛然而止。更糟糕的是，工作人员随后消失在后台，让我们根本无法在被迫离开前讨论情况或提出任何异议。
整个过程令人无比沮丧。为了筹备这个周末，我们花费了数月的时间，家人从四面八方赶来，共度这宝贵的时光。这样的机会一年比一年少，而且我们的一些亲人已步入晚年，这或许真的是我们全家最后一次团聚庆祝了。原本应该创造美好回忆的夜晚，却因为糟糕的组织、令人无法接受的服务以及工作人员的漠不关心而蒙上了阴影。他们的行为严重影响了我们本应拥有的最幸福的时刻之一。
更令人难以接受的是事后完全缺乏问责。我们没有收到任何真诚的道歉，没有承认我们一家人受到了多么糟糕的对待，也没有任何补救措施或补偿。这充分说明了他们的客户服务水平有多么糟糕。如果这就是管理层认为可以接受的服务标准和专业精神，那么员工如此行事也就不足为奇了。
整个用餐体验令人无法接受。食物难吃，服务混乱，员工粗鲁无礼，而且之前达成的协议完全被无视。一场本应留下终生难忘回忆的庆祝活动，却被糟糕的客户服务毁了。如果这就是温德米尔高尔夫俱乐部认为可以接受的服务标准，那他们花在赶走顾客上的时间，远比花在让顾客享受乐趣上的时间要多得多。根据我们的经验，我绝不会推荐这里举办家庭聚会或私人活动，他们只会收钱，然后毁掉你的夜晚。
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