点评:Sherfield Oaks could be a brilliant golf club. There are some genuinely great staff and plenty of friendly members, but unfortunately the people running the place seem determined to test everyone’s patience.
Let’s start with the driving range, which constantly runs out of balls. When you do manage to get a basket, around 10 of the 30 balls are usually so damaged they could only loosely be described as golf balls. Some look as though they were recovered from the bottom of a lake after 20 years.
The clubhouse isn’t much better. Drink prices are a joke and the new food menu is extortionate. Do they not realise Greggs and McDonald’s are just down the road? The music is also often ridiculously loud—apparently loud music makes people want to eat more? Personally, it just makes me want to eat somewhere else.
Ordering a drink can take forever. One member of staff will be serving while another stands operating the till, rather than both serving and reducing the queue. Don’t forget your armbands either, because the bar is usually swimming in beer and other drinks. The tables are rarely cleared, ketchup and mayonnaise are left outside for hours, and the tables are somehow sticky even first thing in the morning. That almost takes talent.
To be fair, there are some great staff, but they seem to spend half their working lives apologising to members and visitors for things beyond their control. Constantly having to say sorry for management decisions and ongoing problems must be exhausting.
Booking a tee time doesn’t necessarily mean you will play with the people you booked with. You can turn up and find that a random player has been added to your group so the club can squeeze in and sell another tee time. Nothing says “relaxing round of golf” quite like being introduced to a complete stranger on the first tee.
The car park is also a joke. I once parked on the grass verge alongside around nine other cars because of the lack of suitable spaces. A member of staff approached me and rudely demanded that I move, while telling me they had spent “thousands” on the car park. That may be true, but it would be interesting to know what the thousands were spent on, because it certainly wasn’t enough parking spaces. Apparently, the other nine cars were enjoying diplomatic immunity.
The courses themselves are steadily losing their character. If many more trees come down, it will be difficult to continue calling the place Sherfield Oaks. Perhaps “Sherfield Open Space” would be more accurate.
The bunkers are a complete lottery. You never know how much sand you will find—or whether you will find any at all. The two courses even appear to have different types of sand. Some bunkers have rubber lining, others seem to have carpet, and on several holes the lining is clearly visible. Going into a bunker now feels less like a golf shot and more like opening a mystery box.
The sprinkler system has reportedly been unreliable for years and, when it does work, it seems to water only selected areas. Changes were made to holes on the Waterloo Course and then apparently abandoned, leaving stones scattered around that can damage clubs. There are not even adequate ground-under-repair markings, so presumably damaging your club is now part of the course strategy.
I have also witnessed groups being allowed to behave completely unacceptably, including fighting, crashing buggies and parking wherever they wanted. Staff appeared unable to intervene and management was nowhere to be seen. When concerns are raised, they are often dismissed, argued against or ignored, with management sitting behind laptops or disappearing into the office while the younger and lower-paid staff are left to deal with the consequences.
That is what makes it so frustrating: Sherfield Oaks has plenty of friendly members, some excellent staff and the potential to be a genuinely good club. Unfortunately, the current management appears to want premium prices without providing premium standards. The course, facilities, service and general upkeep continue to decline, while the prices continue heading in the opposite direction.
翻译:谢菲尔德奥克斯本可以成为一个出色的高尔夫俱乐部。这里有一批真正优秀的工作人员,会员们也都很友善,但遗憾的是,负责管理这里的人似乎一心要考验所有人的耐心。
先来说说练习场吧,那里的球总是供不应求。就算你好不容易弄到一筐球,30个球中大概有10个损坏严重,几乎称不上是高尔夫球。有些球看起来就像是在湖底沉了20年后才被打捞上来的。会所的情况也好不到哪去。酒水价格贵得离谱,新推出的菜单更是漫天要价。他们难道没意识到Greggs和麦当劳就在不远处吗?音乐声也常常大得离谱——据说音量大能让人吃得更多?对我来说,这只会让我想换个地方吃饭。
点一杯饮料往往要等上好久。只有一名员工负责服务,另一名则站在那里操作收银机,两人并不一起服务以缩短排队时间。也别忘了带上臂带,因为酒吧里通常到处都是啤酒和其他饮料。桌子很少被清理,番茄酱和蛋黄酱常常被随意放在桌上数小时;即便一大清早,桌子也总是黏糊糊的。这可真需要点“本事”才行。
公平地说,这里也有一些很棒的员工,但他们似乎把一半的工作时间都用来为那些非他们所能控制的事情向会员和顾客道歉了。不得不经常为管理层的决策以及接连不断的问题道歉,肯定让人精疲力竭。
预约开球时间并不保证你能和预约时指定的人一起打球。等你到了球场,可能会发现有个素不相识的人被安排进了你的球友小组,这样俱乐部就能多卖出一个开球时段。还有什么比在第一个发球台上被介绍给一个完全不认识的人更破坏“轻松打球”的氛围呢?
停车场也糟糕透顶。由于没有合适的停车位,我曾和其他九辆车一起把车停在草坪上。这时一名工作人员走过来,粗鲁地要求我把车开走,还声称他们为这个停车场花费了“数千元”。这话或许属实,但不妨看看这些钱都花在了哪儿——反正肯定没用来增加停车位。据说,那另外九辆车都享有外交豁免权。
这些球场本身也正逐渐失去其特色。如果再有更多树木倒下,恐怕就很难再把这个地方称作“谢菲尔德橡树园”了。或许“谢菲尔德开阔地”会更贴切一些。
这里的沙坑简直像个抽奖游戏——你根本无法预料能找到多少沙子,甚至有可能一颗沙子都找不到。两条球道上的沙子类型似乎也各不相同。有些沙坑内衬有橡胶层,有些则像是铺了地毯;在好几个洞中,这种内衬都清晰可见。现在,击球进入沙坑的感觉不再像一次常规的高尔夫击球,而更像是打开一个“神秘盒子”。
据报道,该球场的喷灌系统多年来一直不可靠;即便偶尔正常工作,也似乎只灌溉到特定区域。滑铁卢球场的球洞曾做过一些改动,但后来显然又被废弃,导致大量石头散落在场地上,极易损坏球杆。甚至连“正在维修”的标识都不齐全,看来如今弄坏球杆也成了球场策略的一部分了。我还目睹过一些群体被放任其行为完全失当,包括打架、撞翻婴儿车以及随心所欲地停车。工作人员似乎无力干预,而管理层则不见踪影。当有人提出担忧时,这些意见往往被置之不理、遭人反驳或被忽视;此时管理层要么坐在笔记本电脑前,要么躲进办公室,而年纪较轻且薪资较低的员工则不得不承担一切后果。正是这一点让人倍感沮丧:Sherfield Oaks拥有许多友好的会员、一些出色的工作人员,完全有潜力成为一家真正优秀的俱乐部。遗憾的是,当前的管理层似乎只想收取高价,却不愿提供与之匹配的高水准服务。球场、设施、服务水平以及整体维护状况都在不断下滑,而价格却逆势上涨。