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stephie922
Beware of the Wannabe Boss and his sidekicks
Whitewater Amphitheater的点评
点评：I have visited this establishment more times than I can count. Each time the customer service gets worse. Last night was no exception. It started from the moment I arrived when the workers out front had no idea what they were doing. They kept giving false information to everyone that arrived. I was waiting with an older group who had arrived with the intention of entering the Beer Garden at 5:30, which was listed on the Know Before You Go. One of the ladies working upfront, kept insisting that we were not allowed to go in until 6:30 or Possibly 7. Mind you, we had premium/ VIP tickets. I knew that even GA tickets could enter the venue prior to that. One of the gentlemen sitting at the table while we waited in the heat called the venue to inquire and was told that - in fact, everyone gets to enter at 5:30. He then explained what was going on and that no one out front seemed to know what they were doing. He then asked that someone contact the workers and explain to them the policy. Needless to say, they allowed everyone in at 5:30. The incompetence continued once inside the venue. The only difference is that rude, overbearing staff added to their incompetence. They refused to allow entrance at 6:30 like I was supposed to be able to get in via the fan club. Instead, I was told to wait in the GA line since I wasn’t VIP. After trying to explain and show them my wristband, they were still relentless. I even attempted to show them my receipt in my email with the package listed and photos of my “swag” that I had on my phone. The entire experience with the staff left me feeling like I do not ever want to return to that venue. I felt singled out and humiliated. Customer service goes a long way. Although the night ended on a great note, I still woke up this morning feeling saddened by what transpired. The group of staff members single handedly decided to turn what should have been a cool experience into an extremely overwhelming and stressful one.
翻译：我来这家店的次数多到数不清，每次的客户服务都越来越差。昨晚也不例外。从我到店的那一刻起，前台的工作人员就完全不知所措，他们不断地给每个顾客提供错误信息。我和一群年纪稍长的朋友一起等，我们原本打算5:30进入啤酒花园，这个时间在“出行须知”上是有写的。前台的一位女士却一直坚持说我们要到6:30甚至7点才能进去。要知道，我们买的是高级/VIP门票。我知道即使是普通门票也可以提前入场。我们等在烈日下的时候，坐在桌边的一位男士打电话到店里询问，结果被告知——实际上，所有人都可以在5:30入场。他随后解释了情况，说前台的工作人员似乎都不知道该怎么做。他要求有人联系工作人员，向他们解释一下规定。不用说，最后他们让所有人都在5:30入场了。进入场馆后，糟糕的体验依然存在。唯一的区别是，态度粗鲁、盛气凌人的工作人员加剧了他们的无能。他们拒绝让我像粉丝俱乐部成员一样在6:30入场，因为我不是VIP，所以他们让我去普通队伍排队。我试图解释并出示手环，但他们依然固执己见。我甚至试图给他们看邮件里的收据，上面列出了包裹清单，还有我手机里“周边”的照片。与工作人员的整个互动让我感觉以后再也不想去那个场馆了。我感觉自己被区别对待，受到了羞辱。良好的客户服务至关重要。虽然当晚的体验最终以美好的回忆告终，但今天早上醒来，我仍然为发生的一切感到难过。这群工作人员一手造成了原本应该是一次很棒的体验，却变成了一场令人极度沮丧和压力巨大的噩梦。
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