Kanopoint Bay - (Tegal)餐厅/美食点评 - 餐厅地址/餐厅电话/餐厅周边信息/餐厅推荐菜

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Poor experience

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I had ordered a baby shower cake and did a 1 hour session to create it. We had ordered a blush pink cake and had requested fondant but we were told it would be too expensive. We did clarify price wasn’t an issue but then were told people do not like the taste of fondant. We did go a different frosting route. We emphasized that the cake would have to sit out a few hours before the shower and we were told that would be fine. For decoration we ordered a baby “blush” pink cake with baby blocks on the top. We want the blocks to say welcome baby Lynnea. We were given a hot pink cake and we were told it would need to be refrigerated. The top layer was super chunky as if the frosting was just slapped on. The blocks were not squares and instead of the words we had requested we were given rectangles with scribbled on shapes and numbers. The blocks were made of fondant, which we had requested a layer of the cake be made of, but then were told no. When I had called to share my concerns the cake manager Rachel told me to look at my receipt as this was what I had ordered. Overall I was disappointed in the cake I had ordered and the money I had spent trying to fix it. Most importantly I was disappointed in the lack of sympathy and the unwillingness to take any ownership in the outcome of the cake. This cake was almost $150, so an apology or an Acknowledgement of the errors would have been really nice. I did add images of the cake I created using flowers and baby blocks.

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此点评为Tripadvisor会员个人反馈，不代表Tripadvisor的意见。

管理层回复

2019-10-16 Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)

尊敬的客人：非常感谢您分享您的详细评论。很抱歉，我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始，从11月和冬季开始更改为19:00。很抱歉，您没有在出发当天要求早餐，因为我们总是组织早早餐，安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道，仅适用于行动不便的客人。尽管我们没有任何安全问题，但出于对客人安全的考虑，这个入口基本上保持关闭。我们希望，尽管如此，您还是与我们度过了轻松的时光，并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。

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