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伊亚城堡艺术民宿酒店
Art Maisons Luxury Santorini Hotels Aspaki & Oia Castle

815 条点评
在67家伊亚酒店排名第13
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伊亚84702 希腊
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在 伊亚 的 67 家酒店中排名第 13
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附近免费公共停车场
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815 条点评0 个房间贴士

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入住:Art maisons oia castle hotel- sunset suites 这次一共订了3个晚上,主要就是冲着可以直接看到日落去的,房间就处于看日落的公共城堡的下方,有自己独立的大阳台,自带大按摩浴缸,别人在外面挤着看日落,我们就自己在阳台上叹着香槟,泡着池子欣赏!!! 房间的面积在欧洲酒店里算是适中的,有独立的卧室空间,客厅,一个开放的衣帽间,和loft式的洗手间。 酒店含早餐,因为地势太陡峭不提供room service,但是酒店有一个独立的用餐天台,天气好的时候看着爱琴海享用早餐,真的是非常棒,食物也很不错,现点现做,不是一般酒店的那种buffet式早餐。 而且他们有一个姐妹酒店,叫Aspaki,有时间可以到姐妹酒店去享用对方的酒店设施,景色完全不同,可以在酒店里看到圣托里尼最出名的蓝顶教堂,花一分钱用两个酒店的服务,超级赞!!! 员工的服务很热情,见面打招呼,对于出行需求也会热情的帮助,总的来说非常满意的!在这边英语就可以顺利沟通,可以先下载一个在国外可以用的翻译软件,有备无患!! 推荐!真的是度蜜月的圣地,虽然有点贵,但是人生一次啊,值得享受!
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回复来自伊亚城堡艺术民宿酒店的Front Office ManagerArtmaisonsmanagement
2019年10月23日已回复
Dear Cruiser17523796482, A great way to describe our honeymoon suite and its beautiful view of the sunset, but I will focus on your last sentence. The translation says "...but life is worth it!" Life is certainly worth coming at least once to Santorini and viewing the beautiful sunset views we have from our hotel. Thank you for sharing your thoughts and we hope to welcome you back. Best regards, Elias Constanteas
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多么神奇的岛屿,多么浪漫的旅行啊。伊亚城堡艺术民宿酒店完美无瑕,工作人员(尤其是伊莱亚斯)令人难以置信。这里有理想的日落景色,靠近阿穆迪湾,姐妹酒店有一个游泳池可供休息,每天午餐/晚餐的推荐和预订都会放在房间最好的桌子上。我和未婚妻全情推荐这里的工作人员、酒店和地点。我们在这里度过了一生中最美好的时光。
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回复来自伊亚城堡艺术民宿酒店的Front Office ManagerArtmaisonsmanagement
2019年8月30日已回复
Dear JonJacksonJr, The two of you were a delight, I am glad you had the chance to stay with us, albeit two nights. All of the staff thank you for the great review above and we can only hope on your next visit to Santorini, you stay with us, hopefully for more than two days... Honeymoon perhaps? All the best, Elias Constanteas
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首先我要感谢伊亚城堡艺术民宿酒店的所有工作人员,他们对我们的每个要求都非常认真专业、高效地对待。我们感激他们在我妻子的生日当天将我们的房间升级到了行政套房。视野很棒,在这里住宿真地很赞。再次感谢酒店让我们的旅行变得如此美好难忘!希望很快再见。Alessandro Benvenuti
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与该酒店合作收集的点评
1、质量不好,例如,排水管堵塞了,导致水流到浴室外。2、门把手掉了,由于有一个螺丝没有安装(浴室无法关闭)而掉落。3、非常难到达这家酒店。4、非常烦人的工作人员。5、室外游泳池满是虫子,没有清洗。
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回复来自伊亚城堡艺术民宿酒店的ManagerArtmaisonsmanagement
2020年1月3日已回复
Dear Mr 784mohammedi, Firstly please allow to thank you for taking your time to provide feedback following your stay at Art Maisons Oia Castle Suites in Oia, Santorini. You have booked a stunning cave pool suite with indoor pool and outdoor cave jacuzzi overlooking the sea, caldera and direct sunset view. The Oia Castle Luxury Suites were fully renovated in 2019 and was fully operational for the summer to ensure our guests will enjoy their suites with modern furnishing and facilities and large balconies with unbeatable views. We are a dedicated team and we are striving to achieve the impossible, which is to make all our guests happy and enjoying their stay at Art Maisons Group: either at Aspaki or at Oia Castle. Naturally, Technical problems are bound to happen, but they can always be fixed if they are notified and with a drop of understanding from our guests, we can fix it all and make it up to our lovely guests. At Oia Castle Suites all guests are informed at check in time that concierge desk is available until a specific hour in the night and from that point on there is 24 h assistance in case of any technical assistance or emergency. It is nerve wrecking for small inconveniences to appear when you are on holiday or honeymoon, we understand, but the issues you encountered could have been easily fixed if night service staff was informed at that time it happened. However after verifying the facts , we noted that reception was notified only at check out which is too late for us to fix anything. We strongly suggest to all guests to inform us of any inconvenience during their stay so we can assist them accordingly. When you notified us of the dust and bugs in the pool due to the wind gusts, our maintenance came to clean it once again even after 10 PM, regardless we clean all outdoor areas 2 to 3 times per day. However when it is windy and our futile efforts pay no results, beyond the 3 times service, we can clean again only upon your request, for fear of inconveniencing you on your private balcony. We respect your feedback and we are thankful for it, the only exception is the choice of wording for our staff. They are hardworking, honest and happy to help our guests experience not only our hotel, but the island at its best, hence it was painful to read such a sad comment regarding the staff. When notified of your complaints at check out, i have personally called you while you were staying at another hotel in Santorini and you were kind to talk to me to help me understand of what went wrong. And it seems that what turned into an annoying experience with the staff was a misunderstanding from both parts. At your check out time, 1 h prior your check out time my colleague called you to reconfirm your transfer to the airport and you informed him at that time that you were extending your stay in Santorini and did not need the transfer arranged for you at which my colleague informed you of the check out time at 11:00 and granted a later check out at your request. However as the time for later check out passed and the room needed to be cleaned Reception kept calling your suite several times, with no answer and at that point, the Front Office manager came to your suite in person to explain to you that it was impossible to extend the late check out given the room needed to be ready for the next guests. When we have late arrivals we always grant late check outs at no extra charge because we honestly care that our guests experience an amazing time and create fantastic memories during their stay in Santorini. But we do owe you our sincere apologies for it altered your experience with us and for that we are at fault. Please give us the chance to revert the unpleasant feeling you left with the next time when returning to Santorini! Cordially, Daniela Pop GM
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这里什么都有。来之前和酒店的沟通很愉快,酒店安排了接机和门童来帮我们拿行李(圣托里尼实在是太多台阶了)。Theresa来迎接我们,给我们详细介绍了周边的区域,这里非常整洁,还有价值百万的无敌美景!我们每天早上吃的早餐都很美味。酒店就在伊亚的主步行街旁边,看看外面在拍照的一大群人,因为这是城里最佳的拍照点之一。我们对居住体验很满意,期待再来。
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价位
¥3,823 - ¥10,190 (基于标准间的平均价格)
其他名称
art maisons luxury santorini hotels: aspaki and oia castle, art maisons luxury santorini hotels: aspaki & oia castle hotel oia
位置
希腊South Aegean基克拉泽斯圣托里尼伊亚
客房数量
17
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