Before I book the spa I had called spa manager on duty and explained our expectations. It was my son's birthday.After arriving at spa all of us felt we were mislead by manager .
Spa is totally run down place .
Steam room wants steamy...更多
We recently stayed over at Sparkling waters and we really enjoyed our stay. Staff was very friendly and help full.Food was of good quality. I do agree our room need a bit of a upgrade but every thing was neat and clean.Really looking forward to...更多
We recently stayed at your resort this past long weekend and I would like to inform you of how disappointing the stay was.
We understand that you are doing renovations, however the rate you charged should have been discounted to say the least.
回复来自Sparkling Waters Hotel & Spa的General ManagerSparklingwatershotel回复时间：2017-5-3
Dear Arri Benson
Thank you for your mail and thank you for bringing this to my attention, it is sad...更多
We were advised that the hotel was under renovation but were assured that this did not impact any of the facilities.
The room was tired to say the least. A musty damp dirty carpet smell hit us as soon as we opened the door. The...更多
Thank you for taking the time to share your experience with us on TripAdvisor.
Please accept our sincere...更多
Thank you to Amanda and the day spa staff at Sparling Waters. They made us feel welcome from the moment we enter. We had the spa facilities for our group of 17 ladies for the whole morning. Treatments were of the highest quality. Additionally our...更多
We thank you and appreciate your positive feedback posted onto TripAdvisor.
As we pride ourselves on delivering a...更多