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奈良日航酒店
Hotel Nikko Nara

奈良县 奈良市 8-1 Sanjo Hommachi
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旅行者 (80)
客房和套房 (57)
餐饮 (35)
卓越奖
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位置
卫生
服务
性价比
卓越奖
酒店设施
酒店内付费公共停车场
免费高速WiFi
热水浴缸
酒吧/酒廊
自行车租赁
卡拉 OK
会议设施
宴会厅
停车
免费上网
WiFi
公共 WiFi
网络
餐厅
自助早餐
自动售货机
会议室
传真/复印
按摩
沙龙
行李寄存
礼宾部
外汇兑换
礼品店
无烟酒店
商店
24 小时前台服务
干洗
洗衣服务
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位于中心地带
所说语言
英语, 日语
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1,334 条点评0 个房间贴士

点评

旅行者评分
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  • 中文(简体)
1.原先我们没有订早餐,是到达饭店后才加订的,柜台的服务员表示,只要早上直接去餐厅告诉服务员要用餐就可以了。隔天早上,我们又再向柜台确定,得到相同答案,于是我们就前往餐厅。那时餐厅门口站着一个像主管的男人,看到我们就伸手跟我们要早餐券,于是我们向他解释说我们要用餐,谁知那个男人居然翻我们白眼,一副不耐烦的样子,也不跟我们说话,就叫一个女服务生来招呼我们,把我们带到边间,一看,周边全都是中国游客,当时,真有种被人当成二等公民的感觉。后来,用餐到一半的时候,上方冷气孔还滴水,于是我去告知服务员,那个女服务员居然一副要理不理的样子,连一句道歉的话也没说。坦白说,餐厅的饮食尚可,但收费不低,且对旅客如此无礼,处理事情又消极,这真是我们遇过最差劲的服务。 2.饭店和JR奈良站的二楼紧邻,直接走过去即可。 3.饭店柜台服务人员态度很好,英语流利。 4.饭店有提供大众澡堂,房间尚称宽敞。 5.然而,餐厅员工态度恶劣、消极,这对于一个标榜国际级的高级饭店来说,无疑令旅客大感诧异,对饭店评价大打折扣。
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回复来自奈良日航酒店的支配人nikko-nara
回复时间:2周前
Thank you very much for choosing Hotel Nikko for your recent trip to Nara. We carefully read your review and appreciated your valuable feedback about the hotel proximity to the JR Station, the counter staff’s competence as well as the room’s spaciousness and the presence of the bath-house. However, we are sorry the service and the atmosphere at the buffet restaurant did not meet your expectations. We want to apologize for the negative experience at our restaurant. The staff’s attitude is an important point for the customer’s satisfaction. Since providing the highest level of hospitality is our number one priority, hearing that we have fallen below this standard is something we like to address immediately in order to ensure this won't happen again and to provide a better atmosphere in the future. We will strive to enhance our restaurant hospitality level and staff’s courtesy so that we can satisfy every customer by listening carefully to their requests and make them feel at ease. We hope you can forgive this inconvenience and not let it stop you from staying with us again. We look forward to welcoming you back to our hotel.” Sincerely yours,
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酒店就在奈良火车站旁边。如果你是坐火车来的,就非常方便了。房间很宽敞,设备也很齐全。乘公共汽车可以直接坐到奈良公园,所以交通很方便。早餐很好吃,有西式和日式早餐可供选择。
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回复来自奈良日航酒店的支配人nikko-nara
2019年5月2日已回复
Thank you very much for choosing Hotel Nikko for your recent trip to Nara. We gladly read your review and appreciated your valuable feedback on the room spaciousness, the beds and the easy access to the bathroom, as well as our proximity to the JR line, the supermarket and Nara Park. However, we are sorry the complimentary water offer did not meet your expectations. We provide each room with free bottled water only for the first night of the customer stay. We hope you can forgive this inconvenience and not let it stop you from staying with us again. We look forward to welcoming you back to our hotel.” Sincerely yours,
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就在奈良车站旁边(直接相连),很容易找到。酒店很大,很干净,员工很友好,我们的房间很大,也很现代化。如果你来奈良公园玩,那这是完美的住宿之地。我没有在酒店吃饭,但是附近有很多选择。奈良站离奈良公园有点远,有近铁苏线,但这是个很小的城市,非常适合步行,所以没什么大不了的。即使带着我们5岁的孩子去公园散步,也是非常愉快和轻松的。酒店旁还有一个汽车站,如果你不想走的话,可以坐车到公园。推荐!
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回复来自奈良日航酒店的支配人nikko-nara
2019年3月9日已回复
Thank you very much for choosing Hotel Nikko for your recent trip to Nara with your family. We would to thank you for your kind review. Since providing the highest level of hospitality is our number one priority, we gladly read and appreciated your valuable feedback on our rooms size and cleanliness as well as our staff service and proximity to JR Nara station and Nara Park.. We are pleased to hear that your stay has been comfortable and has met your expectations. We look forward to welcoming you back to our hotel.” Thank you again for your review. Sincerely yours,
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我在一间单人房住了一夜。这里的基础设施非常陈旧,房间也不够干净,建议进行一些除尘或深度清洁工作。床单和浴室很干净,这是最重要的。员工英语说得很好。这家旅馆有条件良好的公共浴室。总的来说,我不认为这是一家合格的四星级酒店,而只是一家服务良好的三星级酒店。
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回复来自奈良日航酒店的支配人nikko-nara
2019年1月14日已回复
Thank you very much for choosing Hotel Nikko for your recent trip to Nara. We gladly read your review and appreciated your valuable feedback about the cleanliness of the bathroom and sheets, the staff’s English and the public bath conditions. However, we are sorry that you found dust in your room and that the infrastructure did not meet your expectations. We hope you can forgive this inconvenience and not let it stop you from staying with us again. On the encouraging words we have received from you, from now on we will strive to improve the service to satisfy all of our customers. We look forward to welcoming you back to our hotel. Thank you again for your kind review. Sincerely yours,
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我女儿和我在这住的很好。按日本标准来说这个房间非常大,景色漂亮。说到位置,这家酒店的地点非常好。就在JR地铁线旁边,有很多公交线。奈良公园就在一英里外。我女儿和我走过去,但如果你想节省脚力,可以坐环线公交。
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回复来自奈良日航酒店的支配人nikko-nara
2018年12月22日已回复
Thank you very much for staying at Hotel Nikko Nara. We would to thank you for your kind review. Your valuable feedback is greatly appreciated. We are pleased to hear that your stay has been comfortable and has met your expectations about position, room size and panoramic view from your window. We hope that you can recommend Hotel Nikko Nara, easily reachable from the west exit of JR Nara Station, directly on the left of the ticket gate. We look forward to welcoming you back to our hotel. Sincerely yours,
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价位
¥529 - ¥1,468 (基于标准间的平均价格)
位置
日本近畿奈良县奈良市奈良车站
客房数量
330
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