We only stayed one night in an executive room. The room was very small although the bed was comfortable and the room clean. The receptionist was very abrupt, unprofessional, unfriendly and unhelpful. No bar due to refurbishment so had a drink in the dining area...更多
回复来自假日卢顿南部酒店的General ManagerChris B回复时间：3天前
Thank you for your feedback, and please accept my sincere apologies for the issues you encountered.
Our room was dirty, stained carpet, chipped furniture so we refused it. Looked at three other rooms which were slightly better but not much. Window locked so unable to open it. Old furniture and generally tired and old. Refurb under way, should have been told...更多
回复来自假日卢顿南部酒店的General ManagerChris B回复时间：6天前
Thank you for your feedback and I am sorry the hotel did not met your expectations.
The tiny temporary bar was on the first floor due the main bar being refurbished on the ground floor so was a but weird and lacked the atmosphere to stay long. Decided to eat out due to the refurbishments in the hotel and a 3...更多
回复来自假日卢顿南部酒店的General ManagerChris B回复时间：1周前
Thank you for your feedback following your recent stay.
I am sorry that you were effected by our...更多
Sent an email to book this hotel but my email was never acknowledged which isn't great customer service. I persevered to book as my colleagues were staying her so rang booking line and eventually got a room. Upon arrival the girl checking me in wasn't...更多