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维也纳广场希尔顿酒店
Hilton Vienna Plaza

2,032 条点评
在368家维也纳酒店排名第75
Schottenring 11, 维也纳1010 奥地利
旅行者 (150)
客房和套房 (126)
餐饮 (29)
卓越奖
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关于

位置
卫生
服务
性价比
卓越奖
绿色领袖 黄金级
酒店设施
代客泊车
免费上网
有健身房的健身中心
桑拿
酒吧/酒廊
自行车租赁
汽车出租
提供上网服务的商务中心
酒店内付费公共停车场
停车
WiFi
公共 WiFi
付费 WiFi
付费上网
网络
餐厅
自助早餐
客房内早餐
会议设施
宴会厅
会议室
传真/复印
Spa
按摩
行李寄存
礼宾部
外汇兑换
报纸
无烟酒店
24 小时前台服务
快速入住/退房
干洗
洗衣服务
熨衣服务
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客房特色
无烟房
套房
家庭房
无过敏房
空调
客房整理服务
迷你吧
平板电视
隔音房
客房服务
安全
VIP 房设施
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酒店信息
酒店星级
酒店风格
绿色
家庭
所说语言
英语, 法语, 西班牙语, 德语

位置

全屏
100非常适合步行
评分:100/100
154 家餐厅0.5 公里内
68 个景点0.5 公里内
区域
塞尔维特区
Serviten 区是个内城街区,有着许多独特魅力。这里居住着许多法国人和美国人,而弗洛伊德曾工作和生活的故居就坐落在这里,如今已成为了博物馆。魅力非凡的列支登士敦花园宫藏有列支登士敦的亚当王子的私人艺术收藏。宫殿附近浪漫的 Strudlhofstiege 是绝佳的拍照地点。Liechtensteinstrasse、Porzellangasse 和 Servitengasse 的主街道上有独立商店和小吃店,展现出这个城区的独特个性。在巴洛克风格的 Serviten 教堂,可一睹其装饰华丽的圆顶和墙壁。在 Seegasse 的旧犹太人墓园,你可以看到欧洲最珍贵的墓园之一,有些墓碑已历经 500 多年。
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2,032 条点评0 个房间贴士

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抵达旅馆 服务人员 很迅速的来拿行李 也很迅速的打破 我在克罗艾西亚 买最贵的蜂蜜 那位服务人员 听到打破声 也很迅速的闪人 连一声 对不起 都没 真的被打败了 再来房间的网路永远不通 还给密码 住两晚 都是一样 真的很烂 卫生间 的面纸 厕所的卫生纸 已经见底了 也不加 打给客服 也没人接电话 真的很无言 还是五颗星旅馆 只有一楼餐厅 服务人员最好 一切 实话实说 我们还订了三个房间 大家都超不爽😫的
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回复来自维也纳广场希尔顿酒店的ManagerHiltonHotelsAustria
2019年6月18日已回复
Dear chingyinc2014, Thank you for reviewing your stay with us. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Especially your comment on our service of some of our team members is very disappointing. Please accept my apologies and rest assured that we will discuss your comment with our team! I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Kind regards, Matthias Welzel Hotel Manager
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马里奥、安德烈和茱莉亚真的很乐于助人,很有耐心,非常愿意给我们奥地利式的热情款待。他们在巨大的压力下工作得很好,忙着登记入住,大堂里挤满了人。绝对是一个出色的前台团队,他们的工作做得很好,值得表扬。这些团队成员非常乐意帮助和帮助客人!另外,行政酒廊里的大卫非常棒,他总是微笑着提供帮助。很棒的氛围和感觉,肯定会回来的。地理位置优越,到所有旅游景点步行距离。我不太容易被打动,但是这家酒店很棒,他们的员工非常出色!维也纳希尔顿酒店广受好评。
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回复来自维也纳广场希尔顿酒店的Guest ServicesHiltonViennaPlaza
2019年6月1日已回复
Dear USANTHONYJFK, we cannot thank you enough for your kind comments with regards to your recent stay. I will personally relay your feedback to our team who will be glad to know that their efforts contributed to your enjoyable stay. We at Hilton Vienna Plaza take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. I truly hope to welcome you back in the not so distant future. With kind regards from Vienna, Marek Strougal Guest Services - Hilton Vienna Plaza
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嗯…由于城里在举行马拉松比赛,所以我被迫开了将近两个小时的车,尽管如此,但是为了确保我在维也纳逗留的这段期间,能够保持着积极的心态,我还是使自己冷静下来。10分钟的车程变成了2小时的车程。而酒店却没有通知我这个正在进行的活动,尽管房间很宽敞,但总的来说并不比其他任何一家三星级酒店要好。更糟糕的是:1)在下午2点45分左右到达,酒店门口没有门卫2)到达后无法入住3)我定的是国王广场的房间,尽管我把房间升级到了9楼的行政楼层,但床是大号的。我对此非常失望,因为这个酒店提供的的只是普通住宿,但我却支付了额外的费用,我下次来维也纳的时候会直接略过希尔顿酒店。
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回复来自维也纳广场希尔顿酒店的OwnerHiltonHotelsAustria
2019年5月5日已回复
Dear Mantatattoo, Thank you for taking the time to write a response after your recent visit. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. With regards to the marathon I am very sorry about the inconveniences. Please let me kindly explain that due to the central location the whole area was in an state of exceptional circumstances. However I am very sorry that you were not informed by our team. Regarding your upgrade I am sorry to hear that we could not provide you with a king size bed. I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Kind regards, Matthias Welzel, Hotel Manager
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一个星期前,在老城另一边的维也纳希尔顿酒店住了一晚之后我在圣诞期间在这里住了三晚。后者的交通选择要好一些,但这家酒店位于一个更好的地段,是一家更新、更豪华的酒店。绝对是我留在市中心长期逗留的地方。内部餐厅也不错。
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回复来自维也纳广场希尔顿酒店的Guest ServicesHiltonViennaPlaza
2019年4月13日已回复
Dear conifer_doc, thank you for reviewing your stay with us. We are glad you overall enjoyed your stay and hope to have the pleasure of welcoming you back again soon! With kind regards from Vienna, Marek Strougal Guest Services - Hilton Vienna Plaza
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让人失望的体验,中午过去的时候非要让我再交钱升级房间,不交钱就只能等到下午三点才能去入住。但是当时订酒店上面写的入住时间就是两点。但是我看到其他来check in 的人都很快办理了入住,而且下午进去房间以后洗漱台竟然连洗发水都没有准备,面巾纸抽了几张也就见底了,又重新呼叫前台给送洗发水和面巾纸,但是睡得还可以,酒店位置也不错。旁边也有很多高档酒店,下回我更愿意去旁边的高档酒店,维也纳市中心的希尔顿也就这种水平…
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与 Hilton Hotels & Resorts 合作收集的点评
回复来自维也纳广场希尔顿酒店的ManagerHiltonHotelsAustria
2019年3月10日已回复
Dear Guest, thank you for posting a review on TripAdvisor. I very much regret that your stay with us did not meet your expectations. Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received. Regarding your comment on check in let me kindly explain that we guarantee the rooms by 3 o'clock, however due to a high occupancy of our hotel it might happen that our housekeeping team needed a little bit longer for the service. With regards to your comment about the shampoo, please allow me to inform you that we are more than happy to provide amenities upon request and I am very sorry if you were given a different impression. I understand that all explanations may not help to undo the experiences made nor the impression received. Nevertheless, I truly hope you will give us the chance to prove that we are indeed good hosts and I would be more than delighted to welcome you again in the near future. Kind regards, Matthias Welzel Hotel Manager
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价位
¥1,165 - ¥3,035 (基于标准间的平均价格)
其他名称
hilton vienna plaza hotel vienna, vienna hilton
位置
奥地利维也纳维也纳塞尔维特区
客房数量
254
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