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雷克雅未克福斯酒店
Fosshotel Reykjavik

Borunnartun 1, 雷克雅未克105 冰岛
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客房和套房 (55)
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绿色领袖 青铜级
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2,262 条点评0 个房间贴士

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我们在这里住了两晚,准备前往我们在冰岛的黄金圈和环路之旅。酒店地理位置优越,方便在出发前的最后一刻进行购物。房间很干净,我们很幸运能看到海景。工作人员彬彬有礼,待人友好。我们在礼宾部的帮助下预订了我们的西尔弗拉浮潜。我们在退房时遇到了杰瑞,他给了我们接下来几天旅行的建议。真是一个友好又乐于助人的人。谢谢你的建议。
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回复来自雷克雅未克福斯酒店的Guest Relations ManagerGuestR28
2019年6月25日已回复
Dear mssalie I am delighted to read of what an enjoyable experience you had whilst guests of ours here at Fosshótel Reykjavík. It was a pleasure to have you staying and I would like to thank you for taking the time to review us on TripAdvisor. I am delighted to hear that you appreciated your room, the ambience of the hotel, and the service. It is such a pleasure to read that our staff especially Jerry went above and beyond to ensure you had an unforgettable experience whilst in our hospitality. We pride ourselves on delivering exceptional and personalised service here at Fosshótel Reykjavík and to learn that we got this so right, is excellent news. We do hope to get the opportunity to welcome you back if you ever return to Reykjavik. Yours sincerely, Dagrún Antoinette Pettypiece, Guest Relations Manager.
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在旅行开始的时候,我们在那里住了两个晚上,我发现床垫真的很硬,但对我的同伴来说还可以。早餐吃得还不错,种类很多,但是没有鸡蛋。工作人员真的很友好。尽管酒店标明是四星级,但我觉得酒店的质量更像是三星级,而价格却是四星级…但我想也许这就是冰岛的特色吧!
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回复来自雷克雅未克福斯酒店的Guest Relations ManagerGuestR28
2019年5月12日已回复
Dear Margaux Thank you kindly for taking the time to write review following your recent stay with us. It was our pleasure to be your host during your time in Reykjavík and I am very pleased to read that you found my staff to be friendly. I am however sorry to read that we did not surpass all your expectations. We do indeed get many praises for our firm mattresses, however every once in a while this is mentioned. That is why we offer our guest a top matters if desired. Firmness of a matters is highly subjective and although we sincerely want to, it can be quite challenging to satisfy everyone. We are hoping with this approach, everyone should be able to get a good night sleep in our hotel. That is indeed one of our main priorities. We also pride ourselves of our great variety in the breakfast buffet of which is often believed to be one of the finest buffets in Reykjavík therefore I am terribly saddened to read your feedback. However we are constantly looking for ways to improve therefore I would very much welcome the opportunity to discuss this with you further and invite you to contact me personally at guestrelations.rvk@fosshotel.is It was an absolute pleasure to host you and to get your follow up. We hope to remain your hotel of choice should you ever return to the capital of Iceland. With much appreciation, Dagrún Antoinette Pettypiece, Guest Relations Manager.
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二月份我们在这家旅馆住了几天。总的来说还不错——酒店是新的,房间也是新的。从高层看到大海的景色很美。然而,我们并不特别喜欢它,它不知何故不太像其他大型连锁酒店一样受欢迎,房间是黑暗的,地板是冷的。当我们要卧枕的时候,接待处告诉我们,我们可以花10欧元买一对,这对于一家四星级酒店里简直是胡说八道。我甚至不敢问浴衣了。早餐很好,他们有各种各样的鱼。机器机做出来的咖啡并太好。位置不是很中心,但步行只需10分钟——这绝对不是问题。总之,我们不会再回来了。
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回复来自雷克雅未克福斯酒店的Guest Relations ManagerGuestR28
2019年5月9日已回复
Dear muraffey Thank you very much for choosing Fosshótel Reykjavík and letting us have an impression of your stay. I really appreciate the time and attention you have given to giving us such precise feedback on your most recent visit. First I would like to thank you for your positive comments in regards of the breakfast. We strain our utmost to provide a traditional breakfast for each and every continent hoping to fulfil everyone’s taste and desire. I am also glad you enjoyed the view from your room, on a good day we can surely pride ourselves of the best view of the city. I am pleased to read that you found the hotel ideally located for your stay. With the central in just a walking distance yet far enough to be bothered by the night live and of cores the cherry on the top is that the bus stop is right in front of the hotel. Slippers and robes are included in some of our other room categories. Otherwise our guest can buy slippers for 1500 ISK and they are yours to keep! The robes come for the same price and together they come down to 2.500 ISK so that is quite fair. The warmth of the hotel is surly subjective. We are indeed big and modern and with our minimalist Scandinavian style I can see how we might come across as cold to some of the other continents that are not used to this kind of style. Scandinavians for instance hardly use carpets in accommodations in general. While they are often considered warm and welcoming in America, in Western Europe we find the hardwood/tiled floors to be a much more practical option in regards to cleanliness and maintenance. Of cores we would love to be everyone’s first choose and that is indeed our main goal, however that might be quite optimistic. We do value your opinion and we thank you for your honesty. I do hope that you enjoyed your time in Reykjavík to the fullest. I sincerely hope you will reconsider choosing to stay with us on a future occasion. Yours faithfully Dagrún Antoinette Pettypiece Guest Relations Manager
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我和家人在这里住了一晚。酒店的位置很好,只需要5分钟就能走到市中心。我可以忍受房间里没有空调或暖气,但我无法忍受浴室的设计。设计师显然没有认真审视过他的设计:1. 浴室里没有放洗漱用品的支架。我们只得把洗漱用品都放在地板上。以至于每次我们每次要用这些东西的时候,都要弯腰去拿放在地板上的洗发水、护发素、沐浴液、洗面奶等等,这很烦人。甚至洗澡的时候连个能放眼镜的地方都没有。2. 洗脸盆的四周很窄,没有足够的空间来放我们的物品。
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回复来自雷克雅未克福斯酒店的Guest Relations ManagerGuestR28
2019年5月6日已回复
Dear wileens I really appreciate the time and attention you have given to giving us such precise feedback on your most recent visit. First of all, Air conditioning is simply not used in Iceland. It rarely gets so hot in Iceland that opening a window will not be enough. We always have a little bit of cold breeze and since the air is so clean in the country this is all we use to get the air moving in any accommodation in the country. I am bit disappointed to hear that you did not like the layout of our bathroom. We appreciate your feedback and we always take feedback on board as it is the only way to ensure we are delivering an excellent service to our customers which is our priority at all times. I certainly hope you will return to us and give us the chance to prove our hospitality to you once again. Feel free to contact me directly to make your booking and I will gladly assist you in making your stay a memorable one. With much appreciation, Dagrún Antoinette Pettypiece Guest relations Manager.
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我在雷克雅未克福斯酒店的住宿超出了我的想象。首先,这家酒店的食物很好。味道好极了!其次,酒店位置刚好在12路公交车站,所有的短途旅行和机场大巴都能到。第三,我13楼的房间可以看到雷克雅未克港的全景和雷克雅未克市中心那座美丽的北欧教堂的侧面。对所有来雷克雅未克的人,我强烈推荐这家酒店!
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回复来自雷克雅未克福斯酒店的Guest Relations ManagerGuestR28
2019年4月9日已回复
Dear Rob24n Thank you so much for your astonishing review regarding your most recent stay with us at Fosshótel Reykjavík. The team and I very much appreciate your amazing feedback. We are indeed blessed with one of the best location in the city, with the bus stop right outside your doorstep and Reykjavík’s main attractions in a short walking distance. We also praise ourselves of our fabulous view on our higher floors. The views are among the best Reykjavíks attractions in themselves. Not to mention taking in a view is one of the best free things to do in Reykjavík. With that said I believe that an intoxicating view is integral to an unforgettable hotel experience. Thank you once again for sheering your comments. We very much hope to welcome you back for another memorable stay at Fosshótel Reykjavík With much appreciation, Dagrún Antoinette Pettypiece, Guest Relations Manager
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价位
¥750 - ¥1,712 (基于标准间的平均价格)
位置
冰岛首都区雷克雅未克Laugardalur
客房数量
320
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