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希尔顿花园法兰克福空港酒店
Hilton Garden Inn Frankfurt Airport

3,195 条点评
在280家法兰克福酒店排名第33
The Squaire The Squaire, Am Flughafen, 法兰克福黑森州60549 德国
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3,195 条点评0 个房间贴士

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因为搭乘超过12小时长途机,抵达法兰克福机场已是晚上7时多。我们是订了三人房(双人床加梳化床),但办理入住手续后,却发现房间只有2人份的酒店用品,同时,梳化床也没有准备好。 我们外出晚膳后跟前店表示梳化床没有准备好,前台表示会跟进。45分钟过后,还是没有职员来准备梳化床。最好又再打电话去追问,最后过了十分钟后方才有职员来准备梳化床及带来酒店用品。 作为连锁酒店集团下酒店,房间价格也不便宜,连最基本服务也做不好。纵使位置良好下次不会再入住。
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回复来自希尔顿花园法兰克福空港酒店的ManagerRBitzer
回复时间:4周前
Dear Ms Tang, Thank you very much for sharing your personal experience. I am very surprises to read about your experience. At the Hilton Garden Inn we have a great number of rooms easily converted into a triple room, as they have a double bed and a sofa set up. Even if we maybe missed the set up of the third bed, converting the sofa only takes a few minutes. Ms Tang, I am sure you reported such a delay to the team and over the past weeks I find no records of any such incident. I would really like to investigate this issue further and please do not hesitate to contact me on regina.bitzer@hilton.com for more details. We would love to welcome you back to show you the hospitality we are known for. Kind regards, RBitzer
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在乘坐晚上的航班前,我们在法兰克福停留了14个小时。这家酒店就像是位于法兰克福机场的一片绿洲,你可以较早地登记入住,然后获得一些休息,你还可以在这里住一天,并在前作乘坐较晚航班时退房,而且价格非常合理。房间和浴室都很漂亮,里面有你在一天的居住中所需要的一切。来这里试试吧!
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回复来自希尔顿花园法兰克福空港酒店的ManagerRBitzer
回复时间:4周前
Dear Angie P, Thank you for your lovely feedback after being our guest at the Hilton Garden Inn Frankfurt Airport. Traveling can be very exhausting and I am so glad that we could offer you some rest and peace, while waiting for the next leg of your journey. Interesting to know also that we offer day-use rooms, between 8.00am and 6.00pm. Just in case you arrive early and need to fly out same day in the evening. Just ask for our day use rates. I hope you continued your travels well rested and we look forward to welcoming you back soon. warm regards RBitzer
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超赞的地方,很适合在这短暂过夜停留、然后清晨坐早航班离开法兰克福。员工友善,我的房间干净。价格合理。大厅以及楼下机场客运站有商店和几家餐厅。酒店位置便利,方便去法兰克福或是其它城市。
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回复来自希尔顿花园法兰克福空港酒店的ManagerStefanFRAir
2019年6月29日已回复
Dear IPTraveler006, thank you for staying at the Hilton Garden Inn Frankfurt Airport and for taking the time to give us this great rating. Great to see you got to explore Frankfurt and enjoyed to great location of the hotel. We wish you always safe travels. Stefan
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在法兰克福中转的时候我们在这里住过一晚,前台员工比较公事公办的态度,不是非常友好。房间很好,就欧洲标准来说很大。浴室很棒,不过浴缸/淋浴间有点难进去。这是我们好几年以来住过的最安静的酒店。所以晚上睡得很好。我们觉得餐厅的价格很贵,一个汉堡要19欧元,早餐是24欧元。不过别担心,相连的广场上有很多别的选择。可以去星巴克吃早餐。房间里有个小冰箱,如果你想喝酸奶或是别的,你可以在广场上的ReWe超市买点放进冰箱保存。
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回复来自希尔顿花园法兰克福空港酒店的ManagerRBitzer
2019年6月14日已回复
Dear Susan L, Thank you for deciding in favor of the Hilton Garden Inn Frankfurt Airport. Yes indeed, a good night sleep is guaranteed. Most of our guests are so surprised and appreciate the quietness of the guest rooms. You forget that a major airport is just around the corner. Even better, that in the morning it is only a short walk to your gate. Down below you have access to the train station with trains leaving for every major German city and on to Paris, Amsterdam and other European destinations. We hope to see you again very soon. Kind regards RBitzer
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希尔顿花园法兰克福空港酒店直接与机场相连,因此即使你到的很晚,或者走的很早都没有关系,很方便。房间很好,很舒适,楼里还有很多餐馆可供选择。
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回复来自希尔顿花园法兰克福空港酒店的ManagerRBitzer
2019年5月9日已回复
Dear Randy M Thank you for sharing you feedback about your recent stay at the Hilton Garden inn Frankfurt Airport. Convenience and comfort really summarize it all. Only a short walk from the terminal building, shops around for last minute requirements. The train station right below the hotel, allowing you to reach other German cities easily. The hotel also have a park deck should you decide to arrive by car. remember to sign up for our loyalty program, it is free and offers great benefits from the moment you are signed up. It was a pleasure to have you stay with us and we hope to welcome you again soon. Warm regards, RBitzer
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价位
¥708 - ¥1,774 (基于标准间的平均价格)
其他名称
hilton garden inn frankfurt airport hotel frankfurt
位置
德国黑森州法兰克福
客房数量
334
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