Went here for my husbands birthday. Wish we hadn't. Cost a lot of money and was left very disappointed. Made a lot worse by the very bad customer service when I made a complaint. I had to chase the complaint twice! And was just told that they would investigate and make changes. Which doesn't help us!
We booked for the...
We booked a spa break to celebrate our 1st wedding anniversary, which included a 60 minute treatment each, we both chose the face,head+back massage and it was unbelievable. felt very comfortable with the ladies who where doing the treatment, they where very friendly and explained the treatment process well. would come back!
Noisy pool area - not supervised
No robes available as all in wash
Treatments lasted much less time than scheduled to last
Relaxation room cold and water in dispensers tasted odd.
Very expensive drinks in spa juice bar - £6.60 for a herbal tea and a hot chocolate.
Staff pleasant and apologetic regarding robes but still not available for...
We stayed at Oulton Hall and for the price of our room (£110 per night without breakfast) had run of the spa which is excellent and we highly recommend. We forgot to include the spa in our, generally very positive, review of the hotel.