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Walk ruined by irritable and unfriendly guide
Ilha Tours的点评
点评：We did the Caldeirao Verde walk with Ilha Tours on 30 October 2025. It was a beautiful walk with stunning views and well organised, but our enjoyment was spoiled by the irascible guide. Unlike the many happy and friendly Madeira walking guides we have had in the past, he seemed to come from Planet Angry and within minutes of getting in the minibus he was arguing with clients (not me) about whether he should turn on the air conditioning. On the trail, he led the walks at the pace he wanted to go at (fast) rather than at a pace that suited the ability of the group, some of whom were in their seventies, shouting back at group members to keep up. He teased and mocked older or less able members of the group, one for using a stick, another for saying they were tired, and another, an older gentleman, for having vertigo. He left behind older and slower members of the group, one of whom subsequently had an accident, cutting her knee and leaving her shaken and unsteady on a very narrow path above big drops. When asked to slow down, he refused, instead mocking the request. Rather than imparting knowledge about the history and flora of the amazing countryside, on both occasions he seemed to want to get the walk over as soon as possible. I know these views were widely shared by other members of the group, none of whom seemed to have enjoyed the walk. Over many years of guided walks on the island, I have never had an experience like this and this individual should not be guiding walks.
翻译：2025年10月30日，我们参加了Ilha Tours组织的卡尔德拉奥韦尔德徒步之旅。这是一次风景优美、组织有序的徒步之旅，沿途风光令人叹为观止，但一位脾气暴躁的导游却破坏了我们的兴致。与我们之前遇到的许多热情友好的马德拉岛徒步导游不同，这位导游仿佛来自一个“愤怒星球”。他刚上小巴几分钟，就开始和游客（不是我）争论是否应该打开空调。徒步过程中，他完全按照自己的节奏（很快）行进，而不是根据团队的实际情况调整速度。我们当中有些人已经七十多岁了，他不得不大声催促其他团员跟上。他还嘲笑和讥讽年纪较大或行动不便的团员，比如有人拄着拐杖，有人说自己累了，还有一位老先生说自己有眩晕症。他把年纪较大、行动较慢的团员落在了后面，其中一位后来意外摔倒，膝盖擦破，在一条狭窄的小路上摇摇晃晃，步履蹒跚，而这条小路下方就是巨大的悬崖。当被要求放慢速度时，他不仅拒绝，还嘲笑对方。两次他似乎都只想尽快结束行程，而不是向大家介绍这片美丽乡村的历史和植物。我知道其他团员也普遍持同样的看法，他们似乎都不喜欢这次徒步。多年来，我带团游览过很多次，从未遇到过这种情况，这个人根本不应该担任导游。
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