Transportation from Runavik cruise ship terminal to Vestmanna is problematic.
Vestmanna Tourist Centre的点评
点评:I booked a Vestmanna Seacliffs - Sightseeing tour. The meetings point was the Vestmanna Tourist Centre which also handled the booking. We were on a cruise ship. When we went ashore in Runavik, I found out that the Vestmanna Tourist Centre was an hour's drive from the cruise ship terminal. Please be aware that one needs to find a means of transportation from the cruise ship terminal in Runavik to the tour meeting point. This was never explained to me. A 2:30pm tour start time would have put us at risk of missing the cruise ship departure time. Due to these circumstances, I called Vestmanna Tourist Centre to cancel our booking and requested a refund. My request for refund was refused saying I was a no-show and they did not bear any responsibility for transportation to and from Vestmanna.
翻译:我预订了韦斯特曼纳海崖观光游。集合地点是韦斯特曼纳旅游中心,该中心也负责处理预订事宜。我们当时乘坐的是游轮。在鲁纳维克上岸后,我才发现韦斯特曼纳旅游中心距离游轮码头有一个小时的车程。请大家注意,需要自行安排从鲁纳维克游轮码头前往集合点的交通工具。这一点此前从未有人向我说明过。如果下午2点半开始游览,我们很可能会错过游轮的出发时间。鉴于此情况,我致电韦斯特曼纳旅游中心取消了预订,并请求退款。然而我的退款申请被拒绝了,对方称我未按时出现,并且他们对往返韦斯特曼纳的交通事宜不承担任何责任。