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brianm829
Don't be rude, it will come back to bite you.
Exmouth Cycle Hire的点评
点评：Picture this: you’re 6 miles from home near Topsham, one of the 2 rented e-bike’s battery has died because it was never fully charged, and you’re on the phone to the shop for help. Three calls, a voicemail, and one email later, you finally get through — “ah, you, yes yes.” Reassuring, right? He tells you this has “never happened before” (convenient) and that there’s no plan for a dead battery and nothing he could do to help. You ask what he can actually do. His answer: “it’s your problem". His guidance? “Well, Topsham train station, up the road you know.” Then then he hangs up on you mid-sentence.
So — we took his advice. We pushed to Topsham station, locked both bikes up safely, and hopped on the train home, no worse for wear.
Then we emailed him a nice timestamped photo of the bikes waiting for him (see attached), right where he told us to leave them. No refund, no apology, no acknowledgement the battery was the shop’s fault to begin with — but also no lasting damage on our end, since we handled it exactly as instructed.
Turns out “your problem” was pretty easy to solve after all.
If you hire from here, just bring a fully charged sense of humour — you might need it more than the bike’s battery.
So — we took his advice. We pushed to Topsham station, locked both bikes up safely, and hopped on the train home, no worse for wear.
Then we emailed him a nice timestamped photo of the bikes waiting for him (see attached), right where he told us to leave them. No refund, no apology, no acknowledgement the battery was the shop’s fault to begin with — but also no lasting damage on our end, since we handled it exactly as instructed.
Turns out “your problem” was pretty easy to solve after all.
If you hire from here, just bring a fully charged sense of humour — you might need it more than the bike’s battery.
翻译：想象一下：你身处托普舍姆附近，离家还有6英里。两部租来的电动自行车中，有一部的电池因为从未充满电而彻底没电了。你打电话给店铺寻求帮助。打了三次电话、留下语音留言并发了一封邮件后，终于有人接听——“啊，是您啊，好的。”听起来挺让人放心的，对吧？他告诉你这种情况“以前从未发生过”（真巧啊），而且店里也没有应对电池没电的预案，他也无能为力。你问他究竟能做些什么。他的回答是：“那是您的问题。”他的指示是什么呢？“嗯，就是托普舍姆火车站，沿着路走就到了。”说完，他就在我还没说完话时直接挂断了电话。
于是，我们听从了他的建议。我们骑车前往托普舍姆火车站，把两辆自行车稳妥地锁好，然后顺顺利利地坐上火车回家，毫发无伤。
随后，我们给他发去一张带有时间戳的照片——照片里就是按他指示放置在那里的自行车（见附件）。可他既没有退款，也没有道歉。店家始终不承认电池问题原本就是他们的责任——不过由于我们完全按照指示处理，我们这边也没有出现任何永久性损害。
事实证明，所谓的“你们的问题”其实很容易解决。
如果你从这里雇佣工作人员，记得带上满满的幽默感吧——说不定这比自行车电池更有用呢。
于是，我们听从了他的建议。我们骑车前往托普舍姆火车站，把两辆自行车稳妥地锁好，然后顺顺利利地坐上火车回家，毫发无伤。
随后，我们给他发去一张带有时间戳的照片——照片里就是按他指示放置在那里的自行车（见附件）。可他既没有退款，也没有道歉。店家始终不承认电池问题原本就是他们的责任——不过由于我们完全按照指示处理，我们这边也没有出现任何永久性损害。
事实证明，所谓的“你们的问题”其实很容易解决。
如果你从这里雇佣工作人员，记得带上满满的幽默感吧——说不定这比自行车电池更有用呢。
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