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Jamal R
Bad experience
Kildare Village的点评
点评：Dear Sir or Madam,
I am writing to make a complaint about my experience at your Sunglass Hut store today.
I purchased a pair of sunglasses and paid using Klarna. The payment was successful, and the receipt clearly showed the Klarna reference number. I will attach a copy of the receipt to this email.
Unfortunately, the experience in the store was very disappointing. The manager did not appear to know how to process a Klarna payment and kept me waiting for approximately 40 minutes, despite me showing her the payment reference and explaining that the payment had already gone through.
During this time, I felt embarrassed and frustrated. After about 40 minutes, the manager finally realised that the payment had been completed successfully. I believe she needs further training on how to use the Klarna payment system and how to deal with customers professionally. I also found her attitude to be unhelpful and discourteous.
I would like to mention that the other member of staff was very polite, helpful, and provided excellent customer service. My complaint is only about the manager's conduct and lack of knowledge regarding the Klarna payment process.
I hope you will look into this matter and provide the necessary training to help prevent other customers from having the same experience.
Thank you for your time and attention. I look forward to your response.
I am writing to make a complaint about my experience at your Sunglass Hut store today.
I purchased a pair of sunglasses and paid using Klarna. The payment was successful, and the receipt clearly showed the Klarna reference number. I will attach a copy of the receipt to this email.
Unfortunately, the experience in the store was very disappointing. The manager did not appear to know how to process a Klarna payment and kept me waiting for approximately 40 minutes, despite me showing her the payment reference and explaining that the payment had already gone through.
During this time, I felt embarrassed and frustrated. After about 40 minutes, the manager finally realised that the payment had been completed successfully. I believe she needs further training on how to use the Klarna payment system and how to deal with customers professionally. I also found her attitude to be unhelpful and discourteous.
I would like to mention that the other member of staff was very polite, helpful, and provided excellent customer service. My complaint is only about the manager's conduct and lack of knowledge regarding the Klarna payment process.
I hope you will look into this matter and provide the necessary training to help prevent other customers from having the same experience.
Thank you for your time and attention. I look forward to your response.
翻译：尊敬的先生/女士：
我写此信是为了投诉今天在贵店Sunglass Hut的经历。
我购买了一副太阳镜，并使用Klarna进行支付。支付过程顺利，收据上也清楚地显示了Klarna的参考编号。我会把收据的副本附在邮件中。
遗憾的是，在店内的体验非常糟糕。店长似乎不知道如何处理Klarna支付，让我足足等了大约40分钟。尽管我向她展示了付款参考编号，并解释道付款早已完成，但她仍不相信。
期间，我感到既尴尬又沮丧。大约40分钟后，经理才终于意识到付款确实已成功完成。我认为她需要接受更多培训，以掌握Klarna支付系统的使用方法以及如何以专业的态度对待客户。同时，我觉得她的态度毫无帮助且缺乏礼貌。我想要说明的是，另一位工作人员非常有礼貌且乐于助人，提供了出色的客户服务。我的投诉仅针对经理的行为举止以及他对Klarna支付流程的无知。
希望贵方能调查此事，并提供必要的培训，以避免其他顾客遭遇同样的经历。
感谢您抽出时间处理此事。期待您的回复。
我写此信是为了投诉今天在贵店Sunglass Hut的经历。
我购买了一副太阳镜，并使用Klarna进行支付。支付过程顺利，收据上也清楚地显示了Klarna的参考编号。我会把收据的副本附在邮件中。
遗憾的是，在店内的体验非常糟糕。店长似乎不知道如何处理Klarna支付，让我足足等了大约40分钟。尽管我向她展示了付款参考编号，并解释道付款早已完成，但她仍不相信。
期间，我感到既尴尬又沮丧。大约40分钟后，经理才终于意识到付款确实已成功完成。我认为她需要接受更多培训，以掌握Klarna支付系统的使用方法以及如何以专业的态度对待客户。同时，我觉得她的态度毫无帮助且缺乏礼貌。我想要说明的是，另一位工作人员非常有礼貌且乐于助人，提供了出色的客户服务。我的投诉仅针对经理的行为举止以及他对Klarna支付流程的无知。
希望贵方能调查此事，并提供必要的培训，以避免其他顾客遭遇同样的经历。
感谢您抽出时间处理此事。期待您的回复。
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