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Unfair Treatment and Racial Discrimination
Bass Pro Shops的点评
点评：Complaint : Unfair Treatment and Racial Discrimination
I am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage.
Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment.
When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues.
We follow the Rules stand there until 10:50AM, we eventually spoke to the manager, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against.
As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future.
Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.
I am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage.
Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment.
When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues.
We follow the Rules stand there until 10:50AM, we eventually spoke to the manager, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against.
As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future.
Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.
翻译：投诉：不公平待遇和种族歧视
我写信是为了表达我对 2024 年 12 月 14 日在 Bass Pro 所接受的服务的深切失望和沮丧。我和我的家人约好在上午 11:00 与圣诞老人合影，但由于我们的亚洲血统，我们受到了不公平的对待和歧视。
早上 10:10 左右到达时，我们发现前面已经有三个家庭在排队等候。然而，当快轮到我们时，一名工作人员告诉我们，尽管我们预约了，但还是让我们在上午 11:00 再来。与此同时，没有预约的临时顾客被允许在我们之前拍照。这种不公平的待遇让我们感到不尊重和沮丧。
当我们向工作人员投诉时，他变得防御和不屑一顾。他的态度不专业，粗鲁无礼，这让我们感到更加不舒服。他似乎是因为我们是亚裔而把我们挑出来，因为我们前面的白人家庭没有遇到任何问题。
我们遵守规则，一直站到上午 10:50，最后我们和经理谈了谈，他为这件事道歉，并给了我们一些礼物作为补偿。然而，损害已经造成，我们的体验被毁了。我们离开商店时感到失望、沮丧和被歧视。
作为一名顾客，无论我的种族或背景如何，我都希望得到公平和尊重的对待。我希望 Bass Pro 能采取措施解决这些问题，确保所有顾客都得到平等对待。我希望你能就你将采取的行动做出回应，以防止将来发生类似事件。
视频证据：我已录制了事件的视频证据，如有必要，我保留公开分享的权利。
我写信是为了表达我对 2024 年 12 月 14 日在 Bass Pro 所接受的服务的深切失望和沮丧。我和我的家人约好在上午 11:00 与圣诞老人合影，但由于我们的亚洲血统，我们受到了不公平的对待和歧视。
早上 10:10 左右到达时，我们发现前面已经有三个家庭在排队等候。然而，当快轮到我们时，一名工作人员告诉我们，尽管我们预约了，但还是让我们在上午 11:00 再来。与此同时，没有预约的临时顾客被允许在我们之前拍照。这种不公平的待遇让我们感到不尊重和沮丧。
当我们向工作人员投诉时，他变得防御和不屑一顾。他的态度不专业，粗鲁无礼，这让我们感到更加不舒服。他似乎是因为我们是亚裔而把我们挑出来，因为我们前面的白人家庭没有遇到任何问题。
我们遵守规则，一直站到上午 10:50，最后我们和经理谈了谈，他为这件事道歉，并给了我们一些礼物作为补偿。然而，损害已经造成，我们的体验被毁了。我们离开商店时感到失望、沮丧和被歧视。
作为一名顾客，无论我的种族或背景如何，我都希望得到公平和尊重的对待。我希望 Bass Pro 能采取措施解决这些问题，确保所有顾客都得到平等对待。我希望你能就你将采取的行动做出回应，以防止将来发生类似事件。
视频证据：我已录制了事件的视频证据，如有必要，我保留公开分享的权利。
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