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131matty
No empathy, no compromise, no understanding
Horizon Leisure Centre Waterlooville的点评
点评：have been a member for 2 years but fell into financial troubles due to losing my job. Asked Horizon to freeze my account for a period of 4-6 months to reflect the change in financials but declined, stating terms and conditions on website which were not explained at all during sign up.
They then came back and tried to pass the buck to the company who look after their Direct Debits, but I had to remind them my contract was with Horizon, not their 3rd party payment supplier.
I've repeatedly requested this to be escalated in line with their complaints proceedure, but as of yet no response from Brooke on this matter. So far its been 11 days and still counting!!
Really disappointing and a perfect example of short sightedness. I had every intention of staying with them after some respite to reassess all non essential outgoings. Now however, I have no choice but to adhere to the contract but will be taking my business elsewhere upon completion. I would strongly advise others to consider this when looking to join Horizon Leisure Centre!
They then came back and tried to pass the buck to the company who look after their Direct Debits, but I had to remind them my contract was with Horizon, not their 3rd party payment supplier.
I've repeatedly requested this to be escalated in line with their complaints proceedure, but as of yet no response from Brooke on this matter. So far its been 11 days and still counting!!
Really disappointing and a perfect example of short sightedness. I had every intention of staying with them after some respite to reassess all non essential outgoings. Now however, I have no choice but to adhere to the contract but will be taking my business elsewhere upon completion. I would strongly advise others to consider this when looking to join Horizon Leisure Centre!
翻译：我已是Horizon的会员两年了，但由于失业，我陷入了经济困境。我曾要求Horizon冻结我的账户4-6个月，以反映财务状况的变化，但他们拒绝了，理由是网站上有相关条款和条件，而这些条款和条件在注册时根本没有解释过。
之后，他们又试图把责任推卸给负责他们直接扣款的公司，但我不得不提醒他们，我的合同是和Horizon签订的，而不是和他们的第三方支付供应商签订的。
我多次要求按照他们的投诉流程升级处理此事，但至今Brooke仍未对此作出任何回应。到现在已经11天了，而且还在继续！
这真是令人失望，也是目光短浅的典型例子。我原本打算在获得一些喘息之机后，重新评估所有非必要支出，然后再继续使用他们的服务。然而现在，我别无选择，只能履行合同，但合同到期后我会选择其他服务商。我强烈建议其他想加入 Horizon Leisure Centre 的人考虑这一点！
之后，他们又试图把责任推卸给负责他们直接扣款的公司，但我不得不提醒他们，我的合同是和Horizon签订的，而不是和他们的第三方支付供应商签订的。
我多次要求按照他们的投诉流程升级处理此事，但至今Brooke仍未对此作出任何回应。到现在已经11天了，而且还在继续！
这真是令人失望，也是目光短浅的典型例子。我原本打算在获得一些喘息之机后，重新评估所有非必要支出，然后再继续使用他们的服务。然而现在，我别无选择，只能履行合同，但合同到期后我会选择其他服务商。我强烈建议其他想加入 Horizon Leisure Centre 的人考虑这一点！
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