Awful experience with Jack - He cancelled last minute & no refund - Do not use!
Lake District Adventuring的点评
点评:We were in the lake district for a week in August with the family. We booked and paid for rock climbing for myself and two sons with Jack from Lake District Adventuring. Unfortunately on the evening before the scheduled booking Jack messaged to say he had double booked us and needed to cancel. We should get a cancellation confirmation and full refund. As you can imagine, this was a huge disappointment and left us scrambling around trying to find some alternative to do but equally exciting for the boys. It wasn't easy at such short notice, everyone was booked out as it was height of summer holidays.
The poor service from Jack continued after as I've now been chasing for the refund for well over a month. Despite speaking with him a couple of times on the phone and being assured the refund would be processed, even saying he would do it right then and there, nothing has come through. I feel like he's robbed us of our money with no intention to refund, despite saying all the right things or blaming the accountant for the admin error.
This guy is running this company like a child, do not use as you are at risk of a major let down right in the middle of your holidays. Then even after that let down, you may not get your money back. We still haven't yet.
翻译:八月份我们和家人在湖区呆了一个星期。我们为自己和两个儿子以及来自湖区探险的杰克预订并支付了攀岩费用。不幸的是,在预定预订的前一天晚上,杰克发短信说他已经重复预订了我们,需要取消。我们应该得到取消确认和全额退款。正如你可以想象的那样,这是一个巨大的失望,让我们忙着寻找一些替代方案,但对男孩们来说同样令人兴奋。这么短的时间通知并不容易,因为正值暑假,每个人都被预订满了。
杰克的糟糕服务仍在继续,因为我现在已经一个多月了一直在寻求退款。尽管与他通了几次电话,并保证退款会得到处理,甚至说他会当场办理,但什么也没得到。我觉得他抢了我们的钱,却无意退款,尽管他说了所有正确的话,或者将管理错误归咎于会计师。
这家伙像个孩子一样经营这家公司,不要使用,因为你可能会在假期中面临重大失望的风险。即使在失望之后,您也可能无法拿回您的钱。我们还没有。