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Disappointed… absolutely disgusting staff behaviour
Spiceball Leisure Centre的点评
点评：When I visited the gym for an initial viewing, I spoke with a member of the sales team who encouraged me to sign up online. I clearly stated that I was unsure about committing to the gym, and I was reassured that this would not be a problem as there was a one-month cooling-off period. I was also advised to sign up online while my partner signed up at the desk.
A few days later, due to unexpected family circumstances, I was required to relocate to Leeds immediately. As a result, I lost my job and was no longer able to use the gym. I contacted the gym to cancel my contract and was told that it had been cancelled.
However, a few days later I received an email stating that cancellation was not possible. When I called to query this, I was met with extremely rude and unhelpful staff who refused to assist me further. Since then, my emails have been ignored entirely.
I am deeply disappointed by the lack of professionalism and compassion shown, especially given my circumstances. I feel I was misled regarding the cooling-off period and unfairly treated when attempting to resolve the issue.
I am formally requesting that this matter be reviewed and resolved as soon as possible.
A few days later, due to unexpected family circumstances, I was required to relocate to Leeds immediately. As a result, I lost my job and was no longer able to use the gym. I contacted the gym to cancel my contract and was told that it had been cancelled.
However, a few days later I received an email stating that cancellation was not possible. When I called to query this, I was met with extremely rude and unhelpful staff who refused to assist me further. Since then, my emails have been ignored entirely.
I am deeply disappointed by the lack of professionalism and compassion shown, especially given my circumstances. I feel I was misled regarding the cooling-off period and unfairly treated when attempting to resolve the issue.
I am formally requesting that this matter be reviewed and resolved as soon as possible.
翻译：我第一次去健身房参观时，销售人员鼓励我在线注册。我明确表示自己对是否加入健身房还不太确定，对方也向我保证这不会有问题，因为有一个月的冷静期。他们还建议我在线注册，而我的伴侣则在前台办理注册。
几天后，由于突发的家庭变故，我不得不立即搬到利兹。结果，我失去了工作，也无法再使用健身房。我联系健身房取消合同，对方告知合同已经取消。
然而，几天后我收到一封邮件，说无法取消合同。我打电话询问此事，接电话的工作人员态度极其恶劣，拒绝提供任何帮助。从那以后，我的邮件就完全被忽略了。
考虑到我的情况，我对健身房缺乏专业精神和同理心感到非常失望。我觉得我在冷静期方面受到了误导，并且在试图解决问题的过程中受到了不公平的对待。
我正式请求尽快审查并解决此事。
几天后，由于突发的家庭变故，我不得不立即搬到利兹。结果，我失去了工作，也无法再使用健身房。我联系健身房取消合同，对方告知合同已经取消。
然而，几天后我收到一封邮件，说无法取消合同。我打电话询问此事，接电话的工作人员态度极其恶劣，拒绝提供任何帮助。从那以后，我的邮件就完全被忽略了。
考虑到我的情况，我对健身房缺乏专业精神和同理心感到非常失望。我觉得我在冷静期方面受到了误导，并且在试图解决问题的过程中受到了不公平的对待。
我正式请求尽快审查并解决此事。
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