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Meghan D
Bad communication
Dolphinaris的点评
点评：Overall, the dolphin encounter itself was a nice experience and we truly had a great time. This was our second year booking with Dolphinaris and, unfortunately, will likely be our last.
Last year we visited the Roatan location and loved the actual encounter. However, when it came time to purchase photos—since personal photos are not allowed—we were shocked by the pricing. We were told we would receive a link via email to view and purchase them. Despite following up multiple times by both email and phone, we never received a response and ultimately missed out on those photos entirely.
This year, at the Cozumel location, we went in prepared for the pricing and fully intended to purchase photos immediately. Instead, we were told we could not view or purchase the photos onsite. I provided my contact information and was assured the photos would be emailed within 36 hours max. It has now been six days, and we still have not received anything. I have emailed twice with no response.
While the dolphin encounter itself was enjoyable, the repeated issues with photo delivery and lack of communication have been extremely disappointing. The poor customer service overshadowed what should have been a memorable experience, and we are not pleased with how this was handled.
Last year we visited the Roatan location and loved the actual encounter. However, when it came time to purchase photos—since personal photos are not allowed—we were shocked by the pricing. We were told we would receive a link via email to view and purchase them. Despite following up multiple times by both email and phone, we never received a response and ultimately missed out on those photos entirely.
This year, at the Cozumel location, we went in prepared for the pricing and fully intended to purchase photos immediately. Instead, we were told we could not view or purchase the photos onsite. I provided my contact information and was assured the photos would be emailed within 36 hours max. It has now been six days, and we still have not received anything. I have emailed twice with no response.
While the dolphin encounter itself was enjoyable, the repeated issues with photo delivery and lack of communication have been extremely disappointing. The poor customer service overshadowed what should have been a memorable experience, and we are not pleased with how this was handled.
翻译：总的来说，与海豚互动本身是一次不错的体验，我们玩得很开心。这是我们第二次预订 Dolphinaris 的服务，但很遗憾，这很可能是最后一次了。
去年我们去了罗阿坦岛，非常喜欢与海豚互动的体验。然而，当需要购买照片时——因为不允许拍摄个人照片——我们被价格吓了一跳。他们告诉我们会通过电子邮件收到一个链接来查看和购买照片。尽管我们多次通过电子邮件和电话跟进，但始终没有收到回复，最终错过了那些照片。
今年，我们去了科苏梅尔岛，事先已经了解了价格，并且打算立即购买照片。然而，他们却告诉我们不能在现场查看或购买照片。我提供了我的联系方式，他们保证照片会在最多 36 小时内通过电子邮件发送给我们。现在已经过去六天了，我们仍然没有收到任何东西。我已经发了两封邮件，但都没有回复。
虽然与海豚互动本身很愉快，但照片交付问题和沟通不畅的情况反复出现，实在令人非常失望。糟糕的客户服务破坏了原本应该是一次难忘的体验，我们对此事的处理方式很不满意。
去年我们去了罗阿坦岛，非常喜欢与海豚互动的体验。然而，当需要购买照片时——因为不允许拍摄个人照片——我们被价格吓了一跳。他们告诉我们会通过电子邮件收到一个链接来查看和购买照片。尽管我们多次通过电子邮件和电话跟进，但始终没有收到回复，最终错过了那些照片。
今年，我们去了科苏梅尔岛，事先已经了解了价格，并且打算立即购买照片。然而，他们却告诉我们不能在现场查看或购买照片。我提供了我的联系方式，他们保证照片会在最多 36 小时内通过电子邮件发送给我们。现在已经过去六天了，我们仍然没有收到任何东西。我已经发了两封邮件，但都没有回复。
虽然与海豚互动本身很愉快，但照片交付问题和沟通不畅的情况反复出现，实在令人非常失望。糟糕的客户服务破坏了原本应该是一次难忘的体验，我们对此事的处理方式很不满意。
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