点评:They transferred us to an entirely different cruise, Heritage Cruises, without any formal communication to allow us to make a proper decision. Instead they rushed us to transfer to a lower quality ship, with a much smaller room, with an entirely different itinerary. From my experience, I absolutely would not recommend the Emperor Cruise. Please book with a better cruise company and avoid Emperor or Heritage Cruises so that you do not waste your money. I had researched and saved for months for this cruise for my honeymoon and am now have to dispute the charge with my credit card since I did not receive the services or ship I booked.
Please be aware that the Lux Cruises Group does not care about being honest in their communications. Instead of trying to resolve the issue, they are trying to put the blame on me for their lack of communication and misleading statements. Please read the negative reviews available online as the company does not care about its customers.
翻译:他们未经任何正式沟通,就将我们转到了完全不同的邮轮公司——Heritage Cruises,让我们根本没有时间做出决定。他们匆忙安排我们换乘一艘档次更低、房间更小、行程也完全不同的邮轮。就我个人经验而言,我绝对不会推荐Emperor Cruise。请务必选择更好的邮轮公司,避开Emperor Cruises或Heritage Cruises,以免浪费金钱。我为了这次蜜月旅行做了几个月的研究,也攒了不少钱,现在却不得不向信用卡公司提出争议,因为我没有享受到预订的服务,也没有乘坐我预订的邮轮。
请注意,Lux Cruises Group在沟通方面毫无诚信可言。他们非但没有努力解决问题,反而试图将责任推卸给我,指责我缺乏沟通和误导性陈述。请阅读网上其他用户的差评,这家公司根本不把客户放在眼里。