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Jason F
Horrendous customer service + Questionable planning = Terrible experience
Happy Limousine的点评
点评：I had booked a return journey back in December 2025. While I was on the cruise (and my phone turned off), they canceled our scheduled 9am reservation and pushed it back to 10am. I only found out about the change when we got back into port. The reason given was simply "No availability". I had originally picked the 9am slot so that we have plenty of time to get to the Orlando airport which is about an hour away. To cancel/re-schedule a reservation at the last minute after being charged is ridiculous. When we disembarked, I called the office to try and understand why the reservation was re-scheduled. When I asked the gentleman on the other end of the line to please repeat what he had said (it was quite noisy at the port), he gave me the loudest sigh ever, and then proceeded to take a condescending tone the rest of the call.
Next, the driver didn't even show up on time. He was about 30 minutes late. He'd send me updates, but when I asked for an ETA, he said he can't give me one. When I talked to him on the phone, and told him we're going to be late, he tells me I should get a private shuttle if I'm worried about being late. Then he hangs up on me. When he finally did show up, he had my name and reservation completely wrong. He then tells me it's my fault and that I probably didn't make the reservation correctly. Then when he finally gets close to the airport, he stops at a gate, and doesn't move forward ...seemingly not sure what to do. We all sat there wondering what's going on. After about 10 minutes, he proceeds to go ahead and park. I'm guessing it was the guy's first day on the job.
It's too bad my return trip experience was such a nightmare. The ride from the airport was great. The driver, Mohammed, was so courteous and friendly.
Bottom line - Can't really recommend a company that shows such dreadful customer service and poor planning, and will re-schedule a paid reservation at the last minute.
Next, the driver didn't even show up on time. He was about 30 minutes late. He'd send me updates, but when I asked for an ETA, he said he can't give me one. When I talked to him on the phone, and told him we're going to be late, he tells me I should get a private shuttle if I'm worried about being late. Then he hangs up on me. When he finally did show up, he had my name and reservation completely wrong. He then tells me it's my fault and that I probably didn't make the reservation correctly. Then when he finally gets close to the airport, he stops at a gate, and doesn't move forward ...seemingly not sure what to do. We all sat there wondering what's going on. After about 10 minutes, he proceeds to go ahead and park. I'm guessing it was the guy's first day on the job.
It's too bad my return trip experience was such a nightmare. The ride from the airport was great. The driver, Mohammed, was so courteous and friendly.
Bottom line - Can't really recommend a company that shows such dreadful customer service and poor planning, and will re-schedule a paid reservation at the last minute.
翻译：我早在2025年12月就预订了往返行程。在邮轮上（我的手机关机了），他们取消了我们原定的早上9点的预订，改到了10点。直到我们回到港口，我才发现这个变更。给出的理由很简单：“没有空位”。我原本选择9点的时间段是为了有充足的时间前往大约一小时车程外的奥兰多机场。在付款后最后一刻取消/更改预订简直荒谬。下船后，我打电话给邮轮公司，想弄清楚预订被更改的原因。我请电话那头的先生重复一遍他刚才说的话（港口很吵），他却长叹一声，然后全程都用一种居高临下的语气跟我说话。
更糟糕的是，司机甚至没有准时到达。他迟到了大约30分钟。他会给我发更新信息，但当我问他预计到达时间时，他说他没办法告诉我。我打电话给他，告诉他我们会晚点，他却说如果我担心迟到，就应该叫私人接送。然后他就挂断了电话。他终于出现的时候，却把我的名字和预订信息完全搞错了。他接着说是我的错，可能是我预订的时候没弄对。好不容易快到机场的时候，他停在登机口，却没往前开……好像不知道该怎么办。我们都坐在那里纳闷到底发生了什么。大约过了十分钟，他才继续往前开，把车停好。我猜这人应该是第一天上班。
回程真是太糟糕了，简直是一场噩梦。从机场到目的地的路程倒是挺好的。司机穆罕默德非常礼貌友好。
总之——我实在无法推荐一家客户服务如此糟糕、计划如此混乱，甚至会在最后一刻更改已付款预订的公司。
更糟糕的是，司机甚至没有准时到达。他迟到了大约30分钟。他会给我发更新信息，但当我问他预计到达时间时，他说他没办法告诉我。我打电话给他，告诉他我们会晚点，他却说如果我担心迟到，就应该叫私人接送。然后他就挂断了电话。他终于出现的时候，却把我的名字和预订信息完全搞错了。他接着说是我的错，可能是我预订的时候没弄对。好不容易快到机场的时候，他停在登机口，却没往前开……好像不知道该怎么办。我们都坐在那里纳闷到底发生了什么。大约过了十分钟，他才继续往前开，把车停好。我猜这人应该是第一天上班。
回程真是太糟糕了，简直是一场噩梦。从机场到目的地的路程倒是挺好的。司机穆罕默德非常礼貌友好。
总之——我实在无法推荐一家客户服务如此糟糕、计划如此混乱，甚至会在最后一刻更改已付款预订的公司。
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