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Don't take their advice and buy the insurance. If conditions are bad, you're on your own.
Gostlin Keefer Lake Lodge的点评
点评：The problem with Gostlin Keefer Lake Lodge is that they imply they'll cancel a trip if conditions are bad, and even encourage you to buy expensive insurance in the event of cancellation, but then they refuse to cancel in the face of bad conditions. Considering that you have to book up to a year in advance to secure a spot, it's a huge problem that they refuse to cancel when the snow just isn't there.
The guides, staff, lodges, and terrain were great, and I can see how this would be an outstanding experience in a normal snow year. But unfortunately this was the occasional year when the snow just wasn't available to offer the powder skiing experience that Keefer markets on its website.
In our case, despite being encouraged repeatedly to buy trip cancelation insurance, Keefer wouldn't cancel--not before our trip, and not after we got there. Multiple guests in our cat were injured on the first day because of the conditions. After the second day of our four-day trip, almost all guests opted out and left to ski at resorts or just go home. Nonetheless, Keefer refused to cancel the trip, insisting that they had used their cats to groom some runs, or could do barbecues and other non-ski events, so the trip would continue.
Other high-end operations cancel or offer rebates or future incentives if conditions are bad. Keefer simply will not. And so if you book with them, you should understand that if conditions are bad you'll lose your money and have no recourse. You can't insure against it (because they'll never cancel) and you can't expect any compensation. You certainly should not take their advice and purchase trip insurance, because they will make sure you can't use it.
I will not be returning. Other cat and heli ski operations have the decency to cancel in the face of bad conditions, and for similar experiences I will take my business there.
The guides, staff, lodges, and terrain were great, and I can see how this would be an outstanding experience in a normal snow year. But unfortunately this was the occasional year when the snow just wasn't available to offer the powder skiing experience that Keefer markets on its website.
In our case, despite being encouraged repeatedly to buy trip cancelation insurance, Keefer wouldn't cancel--not before our trip, and not after we got there. Multiple guests in our cat were injured on the first day because of the conditions. After the second day of our four-day trip, almost all guests opted out and left to ski at resorts or just go home. Nonetheless, Keefer refused to cancel the trip, insisting that they had used their cats to groom some runs, or could do barbecues and other non-ski events, so the trip would continue.
Other high-end operations cancel or offer rebates or future incentives if conditions are bad. Keefer simply will not. And so if you book with them, you should understand that if conditions are bad you'll lose your money and have no recourse. You can't insure against it (because they'll never cancel) and you can't expect any compensation. You certainly should not take their advice and purchase trip insurance, because they will make sure you can't use it.
I will not be returning. Other cat and heli ski operations have the decency to cancel in the face of bad conditions, and for similar experiences I will take my business there.
翻译：Gostlin Keefer Lake Lodge的问题在于，他们暗示如果雪况不佳就会取消行程，甚至鼓励客人购买昂贵的取消保险，但实际上，即使雪况真的不好，他们也拒绝取消。考虑到需要提前一年预订才能确保名额，在雪量不足的情况下拒绝取消行程，这实在是个大问题。
向导、工作人员、旅馆和地形都很棒，我能想象在正常的雪季，这会是一次绝佳的体验。但不幸的是，今年雪量不足，无法提供Keefer在其网站上宣传的粉雪滑雪体验。
就我们而言，尽管他们反复鼓励我们购买旅行取消保险，Keefer仍然拒绝取消行程——出发前不取消，到达后也不取消。第一天，我们乘坐的雪地摩托上的几位客人就因为雪况不佳而受伤。在我们四天行程的第二天，几乎所有客人都选择退出，前往其他滑雪场滑雪或直接回家。尽管如此，基弗公司仍然拒绝取消行程，坚持说他们已经用雪地摩托维护了一些雪道，或者可以举办烧烤和其他非滑雪活动，所以行程会继续进行。
其他高端滑雪公司如果遇到恶劣天气，通常会取消行程或提供退款或未来奖励。但基弗公司绝不会这样做。因此，如果您预订了他们的行程，您应该明白，如果天气恶劣，您将损失全部费用，而且没有任何补救措施。您无法购买保险来规避这种情况（因为他们永远不会取消行程），也无法指望获得任何赔偿。您绝对不应该听从他们的建议购买旅行保险，因为他们会确保您无法使用保险。
我不会再去了。其他雪地摩托和直升机滑雪公司在遇到恶劣天气时都会有礼貌地取消行程，如果遇到类似的情况，我会选择其他公司。
向导、工作人员、旅馆和地形都很棒，我能想象在正常的雪季，这会是一次绝佳的体验。但不幸的是，今年雪量不足，无法提供Keefer在其网站上宣传的粉雪滑雪体验。
就我们而言，尽管他们反复鼓励我们购买旅行取消保险，Keefer仍然拒绝取消行程——出发前不取消，到达后也不取消。第一天，我们乘坐的雪地摩托上的几位客人就因为雪况不佳而受伤。在我们四天行程的第二天，几乎所有客人都选择退出，前往其他滑雪场滑雪或直接回家。尽管如此，基弗公司仍然拒绝取消行程，坚持说他们已经用雪地摩托维护了一些雪道，或者可以举办烧烤和其他非滑雪活动，所以行程会继续进行。
其他高端滑雪公司如果遇到恶劣天气，通常会取消行程或提供退款或未来奖励。但基弗公司绝不会这样做。因此，如果您预订了他们的行程，您应该明白，如果天气恶劣，您将损失全部费用，而且没有任何补救措施。您无法购买保险来规避这种情况（因为他们永远不会取消行程），也无法指望获得任何赔偿。您绝对不应该听从他们的建议购买旅行保险，因为他们会确保您无法使用保险。
我不会再去了。其他雪地摩托和直升机滑雪公司在遇到恶劣天气时都会有礼貌地取消行程，如果遇到类似的情况，我会选择其他公司。
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