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Staff threw out plate with cake while children were still eating
ZavaZone Rockville的点评
点评：Zava Zone rockville was such a disappointment in hosting my daughter's birthday. I spent over a $1000 to have my children, her friends and family be kick out by the manager from the party room because they were running behind from their pervious party, and trying to setup for another party. It started with the room being behind and unavailable for about an hour. Then I was finally able to setup for my daughter's birthday with her decorations, but then the food I order from Zava Zone was behind too. They delivered the food so late that they insisted the children eat their pizza and cake at the same time without the opportunity of singing my child Happy Birthday. What follow was the worst, a group of about 5 staff members showed up and tore down my decorations, took plates with food and cake away from children while they were still eating and threw it all in the trash. The parents of the children were mortified, they couldn't believe the manager and staff would do such a thing. The staff and manager at Zava Zone Rockville are terrible. Save yourself the disappointment and don't host any parties here. In addition, the staff on the second floor, where the rope climd is, kept talking in front of the kids about, how if a child got injured they didn't care because it was not their responsibility. I don't know who trained this group of staff but their behavior was appalling and unsafe for the kids.
翻译：Zava Zone rockville 为我女儿举办生日派对真是太令人失望了。我花了 1000 多美元，结果我的孩子、她的朋友和家人却被经理赶出了派对室，因为他们上一次派对迟到了，正准备为另一场派对做准备。一开始，派对室迟到了，大约一个小时都无法使用。后来，我终于可以为女儿的生日布置装饰，但我从 Zava Zone 订购的食物也迟到了。他们送餐太晚了，坚持让孩子们同时吃披萨和蛋糕，不给我唱生日歌的机会。接下来是最糟糕的事情，一群大约 5 名工作人员出现并拆毁了我的装饰，在孩子们还在吃饭的时候把盛有食物和蛋糕的盘子拿走，然后把它们全部扔进垃圾桶。孩子们的父母惊呆了，他们不敢相信经理和员工会做这样的事情。Zava Zone Rockville 的员工和经理太糟糕了。为了避免失望，不要在这里举办任何派对。此外，二楼的工作人员（那里有绳索攀爬设施）一直在孩子们面前说，如果孩子受伤，他们不会在意，因为这不是他们的责任。我不知道是谁训练了这群工作人员，但他们的行为令人震惊，对孩子们不安全。
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