点评:Hope this message finds you all good. Just wanted to share some thoughts about my recent visit to the bar — usually my absolute fave spot near home.
I've been a pretty loyal customer, clocking in about 30 visits and dropping more than 2500 Euros. Not to brag, but I've also brought in quite a few friends along the way.
But, there was a bit of an incident the other day. Me and my pals got turned away in a kinda confusing way — no direct explanation, just a bit of head-scratching as we watched people behind us in the queue going inside before us. Not a big deal on the not getting in part — I get policies. However, I do believe that the only way to improve is through feedback and the reason, unfortunately, was not given to us.
So, here's my two cents for improvement:
1. Give a reason when something is wrong, so people have a chance to solve the problem and come back.
2. Introduce a loyal program. I reckon it'd be awesome for regulars like me to feel a bit more appreciated.
翻译:希望此消息对您有所帮助。只是想分享一些我最近去酒吧的想法——通常是我家附近最喜欢的地方。
我是一位非常忠实的顾客,访问了大约 30 次,花费超过 2500 欧元。不是吹牛,但我一路上还认识了很多朋友。
不过,前几天发生了一件小事。我和我的朋友们以一种令人困惑的方式被拒之门外——没有直接的解释,只是当我们看到后面排队的人在我们前面进去时,有点令人头疼。不参加部分没什么大不了的——我有政策。然而,我确实相信改进的唯一方法是通过反馈,但不幸的是,我们没有给出原因。
所以,这是我的两点改进意见:
1. 当出现问题时给出一个原因,这样人们就有机会解决问题并回来。
2. 推出忠诚计划。我认为对于像我这样的常客来说,如果能感受到更多的感激,那就太好了。