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Spencer S
Poor Customer Service
Brecknock Orchard的点评
点评：The setting is beautiful, but unfortunately, our experience with the customer service during pick-your-own was disappointing.
Our younger daughter wanted to try a few raspberries before deciding whether she liked them. We made an honest mistake and understood when we were told that this was not allowed. We apologized and offered to pay for the raspberries, and we even paid an extra $4 for the couple she had tried.
What bothered us was how the situation was handled. A woman came out from the house and spoke to us in a condescending manner, even asking whether we would eat food from a grocery store before paying for it. We apologized and agreed to pay, but the situation continued even after we had left the fields. The woman called the checkout desk about us as we were making our way to pay.
We were happy to acknowledge our mistake and pay for what was taken. We simply expected the situation to be handled with a little more courtesy and understanding, especially since we immediately offered to make it right, and have been repeat customers.
The farm itself is a nice setting, but based on our experience, the customer service left a lot to be desired. If you're trying to teach your kids what good customer service looks like, this probably isn't the place to do it.
Our younger daughter wanted to try a few raspberries before deciding whether she liked them. We made an honest mistake and understood when we were told that this was not allowed. We apologized and offered to pay for the raspberries, and we even paid an extra $4 for the couple she had tried.
What bothered us was how the situation was handled. A woman came out from the house and spoke to us in a condescending manner, even asking whether we would eat food from a grocery store before paying for it. We apologized and agreed to pay, but the situation continued even after we had left the fields. The woman called the checkout desk about us as we were making our way to pay.
We were happy to acknowledge our mistake and pay for what was taken. We simply expected the situation to be handled with a little more courtesy and understanding, especially since we immediately offered to make it right, and have been repeat customers.
The farm itself is a nice setting, but based on our experience, the customer service left a lot to be desired. If you're trying to teach your kids what good customer service looks like, this probably isn't the place to do it.
翻译：这里的环境很优美，但遗憾的是，我们在采摘过程中所体验到的客户服务令人失望。
我们的小女儿想先尝几颗树莓，以确定自己是否喜欢。我们确实犯了一个无心的错误，当被告知不允许这样做时我们也表示理解。我们道了歉，并提出愿意为那些树莓付费，甚至还为她尝过的那几颗额外支付了4美元。
让我们感到不满的是事情的处理方式。一位女子从屋里走出来，以一种居高临下的语气对我们说话，甚至问我们是否会在付款前吃掉从杂货店买来的食品。我们道了歉并答应付款，但即便我们离开田地后，这种情况依然没有结束。就在我们去付款的过程中，那位女子还打电话给收银台投诉我们。
我们很乐意承认自己的错误并为所拿走的物品付款。我们只是希望整个处理过程能多一点礼貌与理解罢了。尤其是因为我们立刻提出会弥补失误，而且我们也是常客。
农场的环境倒是不错，但以我们的经历来看，那里的客户服务实在令人失望。如果你想让孩子们了解什么是优质的客户服务，这里恐怕不是个好例子。
我们的小女儿想先尝几颗树莓，以确定自己是否喜欢。我们确实犯了一个无心的错误，当被告知不允许这样做时我们也表示理解。我们道了歉，并提出愿意为那些树莓付费，甚至还为她尝过的那几颗额外支付了4美元。
让我们感到不满的是事情的处理方式。一位女子从屋里走出来，以一种居高临下的语气对我们说话，甚至问我们是否会在付款前吃掉从杂货店买来的食品。我们道了歉并答应付款，但即便我们离开田地后，这种情况依然没有结束。就在我们去付款的过程中，那位女子还打电话给收银台投诉我们。
我们很乐意承认自己的错误并为所拿走的物品付款。我们只是希望整个处理过程能多一点礼貌与理解罢了。尤其是因为我们立刻提出会弥补失误，而且我们也是常客。
农场的环境倒是不错，但以我们的经历来看，那里的客户服务实在令人失望。如果你想让孩子们了解什么是优质的客户服务，这里恐怕不是个好例子。
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