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Alicia B
Only person who helped was Karla from Resort World who aren’t even part of BP Pulse Live anymore
Resorts World Birmingham的点评
点评：I’m writing this review before attending the Andre Rieu concert on Saturday 19th September.
I have booked the icon experience tickets for my mom (81) and aunts (75 and 77) who support my mom in looking after my dad since he had a stroke.
My mom never gets to go out anywhere anymore because she is my dads carer, but for my 50th birthday I said I wanted to come and see Andre with me as the time spent together and her having time away from just being in the house and looking after him was the best present I could have.
For 2 weeks I have been trying to get hold of BP Pulse Live to ask what food is available in the lounge as I have allergies that prevent me from eating a lot of food, especially if it has black pepper or tomato’s or any spices on it. I have chatted on the bot on the website but no good, I have emailed, but no response, I have tried calling but when you go through the automated selections to speak to the correct department it just goes quiet and then says sorry there had been an error and goes dead.
I have flown in to Birmingham today and walked to the venue and then also realised my mom wouldn’t be able to walk that far, so went to all the doors and even spoke to some workers and they said they couldn’t help and to call the number I had already been calling.
So I then went into Resort world as the number comes up with that name when you call it. The lady at customer service desk (Karla) was so helpful, unfortunately she said they are no longer part of BP Pulse live so she couldn’t help with the food side of things but said to try the NEC Customer Service. She did however help with the transportation query to get to and from the station.
She looked at the contact details she had but the number was the same one I had, and even though they aren’t even linked to BP Pulse live anymore tried everything she could to help me.
So the stars are for her as if she hadn’t of tried and advised on the transport then I wouldn’t have known what to do.
Thank you Karla 👍
I have booked the icon experience tickets for my mom (81) and aunts (75 and 77) who support my mom in looking after my dad since he had a stroke.
My mom never gets to go out anywhere anymore because she is my dads carer, but for my 50th birthday I said I wanted to come and see Andre with me as the time spent together and her having time away from just being in the house and looking after him was the best present I could have.
For 2 weeks I have been trying to get hold of BP Pulse Live to ask what food is available in the lounge as I have allergies that prevent me from eating a lot of food, especially if it has black pepper or tomato’s or any spices on it. I have chatted on the bot on the website but no good, I have emailed, but no response, I have tried calling but when you go through the automated selections to speak to the correct department it just goes quiet and then says sorry there had been an error and goes dead.
I have flown in to Birmingham today and walked to the venue and then also realised my mom wouldn’t be able to walk that far, so went to all the doors and even spoke to some workers and they said they couldn’t help and to call the number I had already been calling.
So I then went into Resort world as the number comes up with that name when you call it. The lady at customer service desk (Karla) was so helpful, unfortunately she said they are no longer part of BP Pulse live so she couldn’t help with the food side of things but said to try the NEC Customer Service. She did however help with the transportation query to get to and from the station.
She looked at the contact details she had but the number was the same one I had, and even though they aren’t even linked to BP Pulse live anymore tried everything she could to help me.
So the stars are for her as if she hadn’t of tried and advised on the transport then I wouldn’t have known what to do.
Thank you Karla 👍
翻译：我在9月19日星期六观看安德烈·瑞欧的音乐会之前写下这篇评论。
我为妈妈（81岁）以及两位姨妈（75岁和77岁）购买了“尊享体验票”。自爸爸中风后，她们就一直帮妈妈照顾他。
由于要照料爸爸，妈妈现在根本没机会出门了。不过在我50岁生日时，我说希望能带安德烈一起去，因为能一起共度时光，也能让他暂时离开家、不用一直照顾他，这对我来说就是最好的礼物了。
两周以来，我一直在试图联系BP Pulse Live，想询问休息室里提供哪些食物——我有多种过敏症，不能吃很多东西，尤其不能碰黑胡椒、番茄或任何调味料。我在网站上的聊天机器人那里咨询过，但毫无效果。我发过邮件，但没有收到回复；我也试着打电话，可按照语音提示选择对应部门后，电话就没了声音，接着提示“很抱歉，出现错误”，然后线路就中断了。
今天我飞到伯明翰，步行前往活动场地，后来才意识到妈妈根本走不了那么远的路。于是我试着走遍所有入口，甚至还询问了一些工作人员，但他们也表示无能为力，只让我拨打我之前一直打的那个电话。于是我前往了Resort World，因为拨打电话后系统显示的正是这个名称。客服台的女士（Karla）非常热心，不过她告诉我他们已不再隶属于BP Pulse Live，因此无法协助处理餐饮相关事宜，但建议我联系NEC客服。不过她还是帮我解答了往返车站的交通问题。
她查看了手头的联系方式，但号码和我手上的那个是一样的。尽管她现在甚至不再与BP Pulse Live有关联了，但她还是竭尽全力来帮助我。
这些星星是献给她的——如果她没有提供建议并帮我解决交通问题，我根本不知道该怎么办。
谢谢你，Karla 👍
我为妈妈（81岁）以及两位姨妈（75岁和77岁）购买了“尊享体验票”。自爸爸中风后，她们就一直帮妈妈照顾他。
由于要照料爸爸，妈妈现在根本没机会出门了。不过在我50岁生日时，我说希望能带安德烈一起去，因为能一起共度时光，也能让他暂时离开家、不用一直照顾他，这对我来说就是最好的礼物了。
两周以来，我一直在试图联系BP Pulse Live，想询问休息室里提供哪些食物——我有多种过敏症，不能吃很多东西，尤其不能碰黑胡椒、番茄或任何调味料。我在网站上的聊天机器人那里咨询过，但毫无效果。我发过邮件，但没有收到回复；我也试着打电话，可按照语音提示选择对应部门后，电话就没了声音，接着提示“很抱歉，出现错误”，然后线路就中断了。
今天我飞到伯明翰，步行前往活动场地，后来才意识到妈妈根本走不了那么远的路。于是我试着走遍所有入口，甚至还询问了一些工作人员，但他们也表示无能为力，只让我拨打我之前一直打的那个电话。于是我前往了Resort World，因为拨打电话后系统显示的正是这个名称。客服台的女士（Karla）非常热心，不过她告诉我他们已不再隶属于BP Pulse Live，因此无法协助处理餐饮相关事宜，但建议我联系NEC客服。不过她还是帮我解答了往返车站的交通问题。
她查看了手头的联系方式，但号码和我手上的那个是一样的。尽管她现在甚至不再与BP Pulse Live有关联了，但她还是竭尽全力来帮助我。
这些星星是献给她的——如果她没有提供建议并帮我解决交通问题，我根本不知道该怎么办。
谢谢你，Karla 👍
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