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GHCedar
Shockingly poor service
The Gardens, Wynyard Hall的点评
点评：I visited with friends. Tables hadn’t been cleared and the queue for self service was long - very long. It took us 20 minutes to order and pay for our food. By this time our tea, already served was stewing but I didn’t say anything as I quite like strong tea. I was given a number for my toasted sandwich to be delivered, asked to identify our table, then waited, and waited. My friend in the queue behind me had the wrong sandwich delivered eventually and took it as she was sick of waiting.
We advised the staff that mine hadn’t arrived. It was now 40 mins from the time we queued to order. I was told she would chase it up. Nothing.
After another visit to the counter I was told mine was next. No apology or offer of resolution. It was eventually delivered, without cutlery, and without an apology after 45 minutes. It wasn’t great.
I advised the member of staff that the service just wasn’t good enough. No response.
Not at all surprising that a friend refers to this place as Grimyard.
I grew up in hospitality. Anyone can make a mistake or get something wrong - we’re all human. Not to apologise when there were 3 opportunities to do so fails the attitude test for me.
We won’t make the mistake of a return visit.
We advised the staff that mine hadn’t arrived. It was now 40 mins from the time we queued to order. I was told she would chase it up. Nothing.
After another visit to the counter I was told mine was next. No apology or offer of resolution. It was eventually delivered, without cutlery, and without an apology after 45 minutes. It wasn’t great.
I advised the member of staff that the service just wasn’t good enough. No response.
Not at all surprising that a friend refers to this place as Grimyard.
I grew up in hospitality. Anyone can make a mistake or get something wrong - we’re all human. Not to apologise when there were 3 opportunities to do so fails the attitude test for me.
We won’t make the mistake of a return visit.
翻译：我和朋友们一起去的。餐桌还没有收拾干净，自助点餐的队伍也排得又长又密——真的非常长。我们花了20分钟才点完餐并付款。此时，早已送上来的茶正慢慢变凉，不过因为我挺喜欢浓茶，所以也没说什么。工作人员给了我一个取餐号码，还让我确认了我们的桌号，之后我们就一直等着。排在我后面排队的朋友最终拿到的却是错配的三明治；由于等得太不耐烦，她只好将错就错把那个三明治带走了。我们告诉工作人员我的餐点还没送来。此时，从我们排队点餐算起已经过去40分钟了。对方说会去催促一下，但毫无动静。
我又去柜台询问，得到的回复是我的餐点马上就到。可既没有道歉，也没有任何补偿措施。45分钟后，餐点终于送来了——却没有餐具，也依旧没有道歉。体验实在不怎么样。
我告诉那位工作人员，这项服务实在糟糕透顶。他毫无回应。一个朋友把这里称作“阴森之地”，这一点也不奇怪。
我是在酒店行业长大的。任何人都有可能犯错或搞砸事情——我们都是普通人。明明有三次机会可以道歉，却一次都没道歉，这种行为在我看来完全不符合应有的态度。
我们绝对不会再犯下重返此地的错误了。
我又去柜台询问，得到的回复是我的餐点马上就到。可既没有道歉，也没有任何补偿措施。45分钟后，餐点终于送来了——却没有餐具，也依旧没有道歉。体验实在不怎么样。
我告诉那位工作人员，这项服务实在糟糕透顶。他毫无回应。一个朋友把这里称作“阴森之地”，这一点也不奇怪。
我是在酒店行业长大的。任何人都有可能犯错或搞砸事情——我们都是普通人。明明有三次机会可以道歉，却一次都没道歉，这种行为在我看来完全不符合应有的态度。
我们绝对不会再犯下重返此地的错误了。
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