点评:The tram drivers and services themselves are great. A wonderful and essential service to Manchester! But the low review is because of their ticket inspectors and horrible customer service.
I forgot my day pass and received a fine -fair enough. My fault. But the ticket inspector said that if I have the day pass at home, I can appeal it and have the fine cancelled. I wrote the appeal, I provided the photo and the number of my ticket... and the appeal was rejected. Those guys have no common sense.
I also don't like the rude tone and attitude used by some of the ticket inspectors. I literally heard an inspector address a person without a ticket with the words, "Are you an idiot?" Dude, you're a grown man in a yellow vest harassing people for their tram ticket. Not exactly an essential service. Don't go around calling others idiots 🤣
翻译:电车司机和服务本身都很棒。这真是曼彻斯特一项很棒的、必不可少的服务!但低评价是因为他们的检票员和糟糕的客户服务。
我忘了带日票,结果被罚款了——这很正常。我的错。但检票员说,如果我在家有日票,我可以申诉取消罚款。我写了申诉书,提供了照片和车票号码……但申诉被驳回了。这些人真是缺乏常识。
我也不喜欢一些检票员粗鲁的语气和态度。我亲耳听到一个检票员对一个没有票的人说:“你是白痴吗?”伙计,你一个穿着黄背心的成年人,竟然还骚扰别人抢电车票。这可不是什么必不可少的服务。别到处骂别人白痴🤣