点评:We chose this tour because of it's outstanding reviews. I’ve often wondered if a tour company rides the wave of really great reviews and over time is less inclined to put an effort in because they have a ton of great reviews to fall back on. In our case, our trip started very well (the Isabela Island portion) and the first half was in fact outstanding. The wildlife was epic and the tours and tour guides were super professional and polite.
The second half (Santa Cruz Island) however was much less organized. Honestly, it felt like a disaster and caused me an enormous amount of anxiety and stress. On two successive days our tour did not match the itinerary provided the previous evening. No warning of the changes or modifications to the list of required accessories was provided. The guides on Santa Cruz were less professional and somewhat condescending. After the first day we communicated with the company who told us they would fix this in the future but it happened again the very next day. That really was a punch in the gut.
I understand that the itinerary is subject to change but those changes should be communicated prior to pick up so a person can be properly be equipped for the experience. Local tour operators did not seem to have been briefed properly on food and medical allergies which was concerning for safety reasons.
Our final night we were offered a complimentary dinner for our experience. Our pick up was late, the restaurant proprietor, who did not speak English, was not briefed that the tour company was being billed, and our driver did not come back at the agreed upon time to pick us up so we had to arrange a taxi back to our hotel. If our whole tour package had been delivered as well as the first half I wouldn't hesitate to recommend it and give it five stars but given our personal experience during the second half of the trip i can't personally justify it.
翻译:我们选择这次旅行是因为它的好评如潮。我经常想知道,一家旅游公司是否会顺应真正好评的浪潮,随着时间的推移,他们就不太愿意投入精力,因为他们有大量的好评可供依靠。就我们而言,我们的旅行开始得很好(伊莎贝拉岛部分),实际上前半程非常出色。野生动物是史诗般的,旅行团和导游都非常专业和有礼貌。
然而下半场(圣克鲁斯岛)的组织性要差得多。老实说,这感觉就像一场灾难,给我带来了巨大的焦虑和压力。连续两天我们的旅行与前一天晚上提供的行程不符。没有提供有关所需附件列表的更改或修改的警告。圣克鲁斯的导游不太专业,而且有些居高临下。第一天之后,我们与公司沟通,他们告诉我们他们将来会解决这个问题,但第二天又发生了。这确实是一记重拳打在肚子上。
我了解行程可能会发生变化,但这些变化应在接载前传达,以便人们能够为体验做好适当的准备。出于安全原因,当地旅行社似乎没有正确了解食物和药物过敏的情况。
我们的最后一晚为我们的体验提供了免费晚餐。我们的接机时间很晚,不会说英语的餐厅老板没有被告知旅游公司正在向我们收费,而且我们的司机没有在约定的时间回来接我们,所以我们不得不安排一辆出租车回到我们的酒店。如果我们的整个旅游套餐和前半部分一样交付,我会毫不犹豫地推荐它并给它五颗星,但考虑到我们在旅行后半部分的个人经历,我个人无法证明它是合理的。