点评:These guys have nice cars, and do a great job with drop-off and delivery. Unfortunately, my most recent experience with them will be my last. I told them I was renting a car from Barcelona to Milan via San Sebastian. They sent me a quote for a certain number of kilometers--which was actually far less than the minimum distance I'd need to travel. They then charged me a crazy per mile "overage" rate which doubled the cost. When I pointed out their error, they said they sent me the quote and it was my responsibility to check that they gave me enough kilometers. So apparently this "luxury" company expects its customers to spend time they don't have checking every quote? I was happy to pay some amount more if they misquoted, but they insisted I pay this huge overage fee. Whatever, I can afford it, but not how I want to be treated by a supposedly.
翻译:这家租车公司车子不错,取车和还车服务也很好。可惜的是,我最近一次的租车经历将是最后一次。我告诉他们我要从巴塞罗那经圣塞巴斯蒂安租车去米兰。他们给我发了一个报价,上面写着一定的公里数——实际上远低于我需要的最低里程。然后他们又按每英里收取了一笔离谱的“超额”费用,让我付了双倍的价钱。当我指出他们的错误时,他们却说报价是他们发的,我应该自己去核对里程数是否足够。所以,这家所谓的“豪华”租车公司竟然指望顾客花自己根本没时间的时间去核对每一份报价?如果他们报价有误,我乐意多付一些钱,但他们坚持要我支付这笔巨额的超额费用。算了,我付得起,但我可不想被一家所谓的“豪华”公司这样对待。