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Travel2067791****
Probably the worst service and unprofessional interaction I can remember.
Blown Away Glass Studio的点评
点评：I booked a class for my mom and I (November, 2024) for January 30, 2025. My mom drove up to do the class from Port Dover (90 minutes away). "Tim" called 2 hours before the class to tell me it was cancelled. There was no apology for the short notice. Just an, "I'll get back to you" about rebooking.
Katherine emailed me February 25, asking if we could come to a class 2 days later. I explained, that 2 days notice wasn't really sufficient and that my mom was coming from 90 minutes away. I asked for other dates that they could accomodate us. With no response by April 12, 2025, I kindly asked for a refund. There was no reply.
I sent a second email, stating I wasn't really happy with the lack of communication and wanted to look for another studio, again asking that they refund my payment. No reply.
I sent a third email yesterday, stating that I expected a reply within a week. Asked them to do the right thing here. I stated that if I didn't hear from them within a week, I would take that as meaning they had no intention of giving me a refund and would seek other means to collect my money.
Tim called me this morning - it would seem - just to have an argument with me. He told me that I was rude in my email. I corrected him, that actually, I thought I'd asked quite politely. I told him that communication with the studio was horrendous. At that point, he swore ("yeah...f*ck, whatever man...) a couple of times and then sarcastically said, "yeah, good luck finding another studio!" I could not imagine poorer communication or more unprofessional service. I suspect they are good at the actual glass-blowing, but customer service was absolutely terrible. I ultimately did get a refund. Cannot say I would recommend.
Katherine emailed me February 25, asking if we could come to a class 2 days later. I explained, that 2 days notice wasn't really sufficient and that my mom was coming from 90 minutes away. I asked for other dates that they could accomodate us. With no response by April 12, 2025, I kindly asked for a refund. There was no reply.
I sent a second email, stating I wasn't really happy with the lack of communication and wanted to look for another studio, again asking that they refund my payment. No reply.
I sent a third email yesterday, stating that I expected a reply within a week. Asked them to do the right thing here. I stated that if I didn't hear from them within a week, I would take that as meaning they had no intention of giving me a refund and would seek other means to collect my money.
Tim called me this morning - it would seem - just to have an argument with me. He told me that I was rude in my email. I corrected him, that actually, I thought I'd asked quite politely. I told him that communication with the studio was horrendous. At that point, he swore ("yeah...f*ck, whatever man...) a couple of times and then sarcastically said, "yeah, good luck finding another studio!" I could not imagine poorer communication or more unprofessional service. I suspect they are good at the actual glass-blowing, but customer service was absolutely terrible. I ultimately did get a refund. Cannot say I would recommend.
翻译：我为我和妈妈预订了一门2024年11月的课程，课程将于2025年1月30日开始。我妈妈开车从多佛港（90分钟车程）过来上课。“蒂姆”在课程开始前两小时打电话告诉我课程取消了。他们没有对这么短的通知时间道歉，只是说“我会再联系你”并告知我是否可以重新预订。
凯瑟琳在2月25日给我发了一封邮件，询问我们是否可以在两天后上课。我解释说，提前两天通知根本不够，我妈妈要从90分钟车程外过来。我要求他们安排其他可以安排的日期。由于到2025年4月12日还没有回复，我好心地要求退款，但仍然没有回复。
我又发了一封邮件，说我对他们缺乏沟通非常不满意，想找其他工作室，并再次要求他们退款。他们没有回复。
我昨天发了第三封邮件，说希望一周内回复。我要求他们处理好这件事。我声明，如果一周内没有收到回复，就认为他们无意退款，会寻求其他途径收回我的钱。
Tim今天早上给我打电话——看起来——只是想跟我吵一架。他说我在邮件里很粗鲁。我纠正了他，其实我觉得自己问得挺有礼貌的。我告诉他，和工作室的沟通糟透了。这时，他骂了几句脏话（“是啊……操，随便吧……”），然后讽刺地说：“是啊，祝你好运找到另一家工作室！”我无法想象还有比这更糟糕的沟通或更不专业的服务。我猜他们的吹玻璃技术还不错，但客服实在糟糕透顶。我最终还是拿到了退款。我不敢说我会推荐这家工作室。
凯瑟琳在2月25日给我发了一封邮件，询问我们是否可以在两天后上课。我解释说，提前两天通知根本不够，我妈妈要从90分钟车程外过来。我要求他们安排其他可以安排的日期。由于到2025年4月12日还没有回复，我好心地要求退款，但仍然没有回复。
我又发了一封邮件，说我对他们缺乏沟通非常不满意，想找其他工作室，并再次要求他们退款。他们没有回复。
我昨天发了第三封邮件，说希望一周内回复。我要求他们处理好这件事。我声明，如果一周内没有收到回复，就认为他们无意退款，会寻求其他途径收回我的钱。
Tim今天早上给我打电话——看起来——只是想跟我吵一架。他说我在邮件里很粗鲁。我纠正了他，其实我觉得自己问得挺有礼貌的。我告诉他，和工作室的沟通糟透了。这时，他骂了几句脏话（“是啊……操，随便吧……”），然后讽刺地说：“是啊，祝你好运找到另一家工作室！”我无法想象还有比这更糟糕的沟通或更不专业的服务。我猜他们的吹玻璃技术还不错，但客服实在糟糕透顶。我最终还是拿到了退款。我不敢说我会推荐这家工作室。
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