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Enola N
Unprofessional behavior and communication issues
Vienna Airport Cab的点评
点评：I booked a transfer with Vienna Airport Cab online and then confirmed by phone via the English line, as I do not speak German. I was assured that my booking was confirmed.
Upon arrival at Vienna Airport (my first time there, and it was nighttime), I received WhatsApp messages from the driver with directions in English and a photo of the meeting point. I collected my luggage quickly (about 15 minutes after landing). Despite following the instructions, I could not find the exact final meeting point and waited outside near the other taxis, which took no more than an additional 5 minutes.
I then messaged the driver to ask where to go. He called me but did not speak any English, started shouting in German, hung up, and then came to find me while continuing to speak in a disrespectful manner (without even saying hello). This reaction felt disproportionate, especially since drivers are supposed to wait up to 45 minutes.
I considered not getting into the car but had no alternative arranged. During the ride, the driver used his phone while driving, and the card payment was processed while the vehicle was moving.
This situation could have been easily avoided with a driver who spoke, or at least tried to speak, English — something that was clearly indicated during the booking. A simple phone translator would have been enough, but no effort was made. I will not use Vienna Airport Cab again.
Upon arrival at Vienna Airport (my first time there, and it was nighttime), I received WhatsApp messages from the driver with directions in English and a photo of the meeting point. I collected my luggage quickly (about 15 minutes after landing). Despite following the instructions, I could not find the exact final meeting point and waited outside near the other taxis, which took no more than an additional 5 minutes.
I then messaged the driver to ask where to go. He called me but did not speak any English, started shouting in German, hung up, and then came to find me while continuing to speak in a disrespectful manner (without even saying hello). This reaction felt disproportionate, especially since drivers are supposed to wait up to 45 minutes.
I considered not getting into the car but had no alternative arranged. During the ride, the driver used his phone while driving, and the card payment was processed while the vehicle was moving.
This situation could have been easily avoided with a driver who spoke, or at least tried to speak, English — something that was clearly indicated during the booking. A simple phone translator would have been enough, but no effort was made. I will not use Vienna Airport Cab again.
翻译：我通过维也纳机场出租车公司网站预订了接送服务，之后又通过英语电话确认，因为我不会说德语。对方向我保证预订已确认。
抵达维也纳机场后（这是我第一次来，而且是晚上），我收到了司机发来的WhatsApp消息，里面有英文路线说明和集合地点的照片。我很快取到了行李（落地后大约15分钟）。尽管按照指示操作，我还是找不到最终的集合地点，只好在机场外其他出租车附近等了不到5分钟。
之后我给司机发消息询问具体位置。他给我回了电话，但不会说英语，开始用德语大声吼叫，然后挂断了电话。之后他又过来找我，语气依然很不礼貌（连句“你好”都没说）。我觉得他的反应太过分了，尤其是考虑到司机最多应该等待45分钟。
我考虑过不上车，但当时没有其他安排。在行驶过程中，司机一边开车一边打电话，而且在车辆行驶过程中就完成了刷卡付款。
如果司机能说英语，或者至少尝试说英语，这种情况本来很容易避免——预订时已经明确说明了这一点。一个简单的电话翻译就足够了，但他们却完全没有尝试。我以后不会再乘坐维也纳机场出租车了。
抵达维也纳机场后（这是我第一次来，而且是晚上），我收到了司机发来的WhatsApp消息，里面有英文路线说明和集合地点的照片。我很快取到了行李（落地后大约15分钟）。尽管按照指示操作，我还是找不到最终的集合地点，只好在机场外其他出租车附近等了不到5分钟。
之后我给司机发消息询问具体位置。他给我回了电话，但不会说英语，开始用德语大声吼叫，然后挂断了电话。之后他又过来找我，语气依然很不礼貌（连句“你好”都没说）。我觉得他的反应太过分了，尤其是考虑到司机最多应该等待45分钟。
我考虑过不上车，但当时没有其他安排。在行驶过程中，司机一边开车一边打电话，而且在车辆行驶过程中就完成了刷卡付款。
如果司机能说英语，或者至少尝试说英语，这种情况本来很容易避免——预订时已经明确说明了这一点。一个简单的电话翻译就足够了，但他们却完全没有尝试。我以后不会再乘坐维也纳机场出租车了。
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