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Jacob B
One of the most beautiful beach clubs in Greece. One of the most disappointing hospitality experiences we’ve had.
Soros Beach的点评
点评：One of the most beautiful beach clubs in Greece. One of the most disappointing hospitality experiences we’ve had.
I almost never leave negative reviews, but this one is deserved.
We arrived at 13:45 for lunch. The restaurant was only around 20% full, yet we were told there wasn’t a table available until 15:30. Fair enough, we asked to reserve it. Suddenly, a table became available at 14:45.
While waiting, we asked if we could have a coffee in the lounge. Even though it was almost empty, this somehow became a difficult request before we were eventually allowed to sit down.
At 14:45 we were shown to a table at the back of the restaurant with no view. Since the restaurant was still less than half full, I politely asked whether we could sit closer to the beach. We were immediately moved to a much better table. It made us wonder why that wasn’t offered in the first place.
We were served water, but no menus.
Thirty minutes later, we still hadn’t received menus or spoken to a waiter. I eventually had to ask whether the concept was that guests cooked their own lunch. Only then did we receive the menus.
Unfortunately, nobody ever came back to take our order.
At 15:40, after almost two hours at Soros Beach, we paid for our coffee and water and left without ever ordering lunch.
The waiting wasn’t actually the biggest disappointment.
It was the complete absence of hospitality.
Not a single member of staff smiled. Not once. Nobody welcomed us warmly, nobody checked on us, and when we left without eating, nobody even asked why.
That is astonishing for a beach club positioning itself as a premium destination.
The saddest part is that Soros Beach is genuinely spectacular. The location, the beach and the restaurant are all beautiful. With a warm, smiling and attentive team, this could easily be one of the very best beach clubs in Greece.
Instead, we left feeling that hospitality simply wasn’t a priority. Every interaction throughout our visit felt equally cold, indifferent and transactional. When an entire team consistently delivers the same experience, it’s difficult not to wonder whether that culture starts at the top.
We sincerely hope management reflects on this, because the venue deserves service that matches its extraordinary setting.
I almost never leave negative reviews, but this one is deserved.
We arrived at 13:45 for lunch. The restaurant was only around 20% full, yet we were told there wasn’t a table available until 15:30. Fair enough, we asked to reserve it. Suddenly, a table became available at 14:45.
While waiting, we asked if we could have a coffee in the lounge. Even though it was almost empty, this somehow became a difficult request before we were eventually allowed to sit down.
At 14:45 we were shown to a table at the back of the restaurant with no view. Since the restaurant was still less than half full, I politely asked whether we could sit closer to the beach. We were immediately moved to a much better table. It made us wonder why that wasn’t offered in the first place.
We were served water, but no menus.
Thirty minutes later, we still hadn’t received menus or spoken to a waiter. I eventually had to ask whether the concept was that guests cooked their own lunch. Only then did we receive the menus.
Unfortunately, nobody ever came back to take our order.
At 15:40, after almost two hours at Soros Beach, we paid for our coffee and water and left without ever ordering lunch.
The waiting wasn’t actually the biggest disappointment.
It was the complete absence of hospitality.
Not a single member of staff smiled. Not once. Nobody welcomed us warmly, nobody checked on us, and when we left without eating, nobody even asked why.
That is astonishing for a beach club positioning itself as a premium destination.
The saddest part is that Soros Beach is genuinely spectacular. The location, the beach and the restaurant are all beautiful. With a warm, smiling and attentive team, this could easily be one of the very best beach clubs in Greece.
Instead, we left feeling that hospitality simply wasn’t a priority. Every interaction throughout our visit felt equally cold, indifferent and transactional. When an entire team consistently delivers the same experience, it’s difficult not to wonder whether that culture starts at the top.
We sincerely hope management reflects on this, because the venue deserves service that matches its extraordinary setting.
翻译：希腊最美的海滩俱乐部之一。也是我们经历过最令人失望的服务体验之一。
我几乎从不写负面评价，但这次实在是咎由自取。
我们13点45分到达，打算吃午餐。当时餐厅里只有大约20%的座位有人，但我们却被告知直到15点30分才有空桌。我们表示理解，于是请求提前预订。结果14点45分时，居然就有一张空桌出现了。
等待期间，我们询问是否可以在休息室里喝杯咖啡。尽管当时休息室几乎空无一人。不知为何，这个请求变得难以实现，直到最后我们才被允许入座。
14点45分，我们被带到餐厅后方一张没有视野的桌子旁。由于当时餐厅里还不到半满，我礼貌地询问是否可以坐到离海滩更近的位置。我们立刻被安排到了一张好得多的桌子旁。这让我们纳闷：为什么一开始不提供这样的座位呢？
我们拿到了水，但没拿到菜单。
三十分钟后，我们仍然没有拿到菜单，也没能和服务员搭上话。最后我只好询问：这里的理念是不是让客人自己烹饪午餐呢？直到那时我们才拿到菜单。
遗憾的是，自始至终都没人回来为我们点单。
15点40分，在索罗斯海滩逗留了近两个小时后，我们付了咖啡和水的钱，却始终没能点到午餐便离开了。
其实，等待本身并不是最令人失望的。
真正让人失望的是完全没有待客之道。
没有一个工作人员露出笑容。一次都没有。没有人热情地迎接我们，没有人来关心我们的情况；当我们没吃东西就离开时，甚至没人询问原因。
对于一个自称高端度假胜地的海滩俱乐部来说，这实在令人惊讶。
最可惜的是，索罗斯海滩本身真的美得惊人。地理位置、沙滩以及餐厅都堪称一流。如果有一支热情、友善且周到的服务团队，这里完全可以成为希腊最棒的海滩俱乐部之一。
然而，离开时我们的感受却是：待客之道根本不在他们的优先考虑范围内。在我们整个参观过程中，每一次互动都显得冷漠、漠不关心且纯粹出于商业目的。当一个团队的每个人都能始终提供同样的服务时，很难不让人怀疑这种文化是否源自高层管理。
我们真心希望管理层能对此加以反思，因为这个场所理应获得与其非凡环境相匹配的服务。
我几乎从不写负面评价，但这次实在是咎由自取。
我们13点45分到达，打算吃午餐。当时餐厅里只有大约20%的座位有人，但我们却被告知直到15点30分才有空桌。我们表示理解，于是请求提前预订。结果14点45分时，居然就有一张空桌出现了。
等待期间，我们询问是否可以在休息室里喝杯咖啡。尽管当时休息室几乎空无一人。不知为何，这个请求变得难以实现，直到最后我们才被允许入座。
14点45分，我们被带到餐厅后方一张没有视野的桌子旁。由于当时餐厅里还不到半满，我礼貌地询问是否可以坐到离海滩更近的位置。我们立刻被安排到了一张好得多的桌子旁。这让我们纳闷：为什么一开始不提供这样的座位呢？
我们拿到了水，但没拿到菜单。
三十分钟后，我们仍然没有拿到菜单，也没能和服务员搭上话。最后我只好询问：这里的理念是不是让客人自己烹饪午餐呢？直到那时我们才拿到菜单。
遗憾的是，自始至终都没人回来为我们点单。
15点40分，在索罗斯海滩逗留了近两个小时后，我们付了咖啡和水的钱，却始终没能点到午餐便离开了。
其实，等待本身并不是最令人失望的。
真正让人失望的是完全没有待客之道。
没有一个工作人员露出笑容。一次都没有。没有人热情地迎接我们，没有人来关心我们的情况；当我们没吃东西就离开时，甚至没人询问原因。
对于一个自称高端度假胜地的海滩俱乐部来说，这实在令人惊讶。
最可惜的是，索罗斯海滩本身真的美得惊人。地理位置、沙滩以及餐厅都堪称一流。如果有一支热情、友善且周到的服务团队，这里完全可以成为希腊最棒的海滩俱乐部之一。
然而，离开时我们的感受却是：待客之道根本不在他们的优先考虑范围内。在我们整个参观过程中，每一次互动都显得冷漠、漠不关心且纯粹出于商业目的。当一个团队的每个人都能始终提供同样的服务时，很难不让人怀疑这种文化是否源自高层管理。
我们真心希望管理层能对此加以反思，因为这个场所理应获得与其非凡环境相匹配的服务。
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