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Reda K
Toni accused us of having a fake ticket after we paid €37
Platja de la Coma的点评
点评：Very disappointing experience with the sunbed service – €37 paid for a full day
Unfortunately, we had a very unpleasant experience with the sunbed service at Sa Coma Beach.
We paid €37 for two sunbeds, a parasol and a security box for the full day. Our official REDO S.A. ticket clearly stated “ONE DAY / UN DÍA / EIN TAG.”
Two days earlier, we had specifically asked the staff whether we could leave the beach to have lunch and come back later while keeping our sunbeds. They clearly told us that we could and that the sunbeds would remain reserved.
So we left our towels on the sunbeds and went to our hotel for lunch.
When my wife returned, our towels had been removed and our sunbeds had been given to other people. The new customers told her that they had been assigned the same sunbed, No. 31.
My wife went to MOAI to ask what had happened. A staff member named Toni returned our towels and told her that they had removed them because we had supposedly not paid.
My wife showed him our original ticket. Instead of checking it properly, he told her that the ticket could be fake and that we could have made it ourselves.
She even explained that she could open the security box associated with our rental, which was further proof that we had paid. We also had proof of the €37 payment. Nevertheless, the situation was not resolved.
There were no other available sunbeds, so despite paying €37 for a full-day service, we could no longer use the service we had paid for.
What upset us most was not simply losing the sunbeds. It was having our personal belongings removed without our knowledge and then being treated as if we were trying to use a fake ticket, despite having the original ticket and proof of payment.
This completely ruined what should have been a relaxing afternoon for my wife.
We have kept the original ticket and proof of payment and have submitted a complaint requesting a full refund of the €37.
I hope REDO S.A./the management of the sunbed service will investigate what happened and improve the way paying customers are treated.
Unfortunately, we had a very unpleasant experience with the sunbed service at Sa Coma Beach.
We paid €37 for two sunbeds, a parasol and a security box for the full day. Our official REDO S.A. ticket clearly stated “ONE DAY / UN DÍA / EIN TAG.”
Two days earlier, we had specifically asked the staff whether we could leave the beach to have lunch and come back later while keeping our sunbeds. They clearly told us that we could and that the sunbeds would remain reserved.
So we left our towels on the sunbeds and went to our hotel for lunch.
When my wife returned, our towels had been removed and our sunbeds had been given to other people. The new customers told her that they had been assigned the same sunbed, No. 31.
My wife went to MOAI to ask what had happened. A staff member named Toni returned our towels and told her that they had removed them because we had supposedly not paid.
My wife showed him our original ticket. Instead of checking it properly, he told her that the ticket could be fake and that we could have made it ourselves.
She even explained that she could open the security box associated with our rental, which was further proof that we had paid. We also had proof of the €37 payment. Nevertheless, the situation was not resolved.
There were no other available sunbeds, so despite paying €37 for a full-day service, we could no longer use the service we had paid for.
What upset us most was not simply losing the sunbeds. It was having our personal belongings removed without our knowledge and then being treated as if we were trying to use a fake ticket, despite having the original ticket and proof of payment.
This completely ruined what should have been a relaxing afternoon for my wife.
We have kept the original ticket and proof of payment and have submitted a complaint requesting a full refund of the €37.
I hope REDO S.A./the management of the sunbed service will investigate what happened and improve the way paying customers are treated.
翻译：这次的日光浴床服务体验极其糟糕——我们为一整天的使用支付了37欧元。
很不幸，我们在萨科马海滩的日光浴床服务上遭遇了非常不愉快的经历。
我们支付了37欧元，用于租用两张日光浴床、一把遮阳伞以及一个储物柜，使用时间为一整天。我们持有的REDO S.A.官方票据上明确写着“ONE DAY / UN DÍA / EIN TAG”。
两天前，我们曾特意询问工作人员：我们是否可以离开海滩去吃午饭，之后再回来并继续保留自己的日光浴床。他们明确告诉我们说可以这样做，且日光浴床会一直为我们保留。于是我们把毛巾留在日光浴床上，然后回酒店吃午饭。
等我妻子回来时，我们的毛巾已被拿走，日光浴床也被分配给了其他人。那些新来的顾客告诉她，他们被分配到了同一张日光浴床——31号。
我妻子随即前往MOAI询问情况。一位名叫托尼的工作人员把我们的毛巾还给了她，并解释说他们把毛巾拿走是因为我们据称没有付费。我的妻子给他看了我们原始的收据。但他并没有仔细核对，反而告诉她这张收据可能是伪造的，甚至是我们自己制作的。
她还解释说自己能够打开与租车服务相关的保险箱，这更是我们已付款的有力证明。我们也有支付37欧元的凭证。然而，问题依旧没有得到解决。
当时没有其他可用的日光浴床了，所以尽管我们支付了37欧元以获取全天的服务……我们再也无法使用自己付费购买的服务了。
最让我们心烦的是，不仅失去了日光浴床，我们的个人物品还在我们不知情的情况下被拿走；即便我们有原始票券和付款凭证，他们却把我们当成试图使用假票的人来对待。
这彻底毁掉了本该是妻子度过的一段轻松惬意的午后时光。
我们保留了原始票券和付款凭证，并已提交投诉申请，要求全额退还37欧元的费用。我希望REDO S.A.或日光浴服务的管理层能调查事情的原委，并改善对付费顾客的对待方式。
很不幸，我们在萨科马海滩的日光浴床服务上遭遇了非常不愉快的经历。
我们支付了37欧元，用于租用两张日光浴床、一把遮阳伞以及一个储物柜，使用时间为一整天。我们持有的REDO S.A.官方票据上明确写着“ONE DAY / UN DÍA / EIN TAG”。
两天前，我们曾特意询问工作人员：我们是否可以离开海滩去吃午饭，之后再回来并继续保留自己的日光浴床。他们明确告诉我们说可以这样做，且日光浴床会一直为我们保留。于是我们把毛巾留在日光浴床上，然后回酒店吃午饭。
等我妻子回来时，我们的毛巾已被拿走，日光浴床也被分配给了其他人。那些新来的顾客告诉她，他们被分配到了同一张日光浴床——31号。
我妻子随即前往MOAI询问情况。一位名叫托尼的工作人员把我们的毛巾还给了她，并解释说他们把毛巾拿走是因为我们据称没有付费。我的妻子给他看了我们原始的收据。但他并没有仔细核对，反而告诉她这张收据可能是伪造的，甚至是我们自己制作的。
她还解释说自己能够打开与租车服务相关的保险箱，这更是我们已付款的有力证明。我们也有支付37欧元的凭证。然而，问题依旧没有得到解决。
当时没有其他可用的日光浴床了，所以尽管我们支付了37欧元以获取全天的服务……我们再也无法使用自己付费购买的服务了。
最让我们心烦的是，不仅失去了日光浴床，我们的个人物品还在我们不知情的情况下被拿走；即便我们有原始票券和付款凭证，他们却把我们当成试图使用假票的人来对待。
这彻底毁掉了本该是妻子度过的一段轻松惬意的午后时光。
我们保留了原始票券和付款凭证，并已提交投诉申请，要求全额退还37欧元的费用。我希望REDO S.A.或日光浴服务的管理层能调查事情的原委，并改善对付费顾客的对待方式。
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