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Nomad5123622****
⭐ Beautiful beach, but absolutely unacceptable customer service
Xyla Beach的点评
点评：Visited: 8 August 2026
I rarely leave such a negative review, but I believe other visitors should know what to expect before making the journey.
On 8 August 2026, we paid €35 for transportation from the port in Kea to Xyla Beach. When we arrived, one of the staff members asked whether we had a reservation. I said no. His immediate response was simply: “There is nothing I can do for you.”
Let me be clear: I completely understand that reservations may be required and that a beach can be fully booked. That is not the reason for this review. The problem was the attitude, the complete lack of hospitality, and the unwillingness to offer even the smallest assistance.
I was travelling with my elderly parents, so I politely explained the situation and asked whether we could at least have one umbrella, even if we had to sit directly on the sand. The answer was still no. No alternative was suggested, no effort was made to help us, and there was very little consideration for our situation.
As someone who works in a customer-focused environment, I found this particularly shocking. Customer service is not only about saying yes when something is available. It is also about how you treat people when you cannot give them what they want. A little empathy, politeness, and willingness to find an alternative costs nothing.
After this experience, I looked through previous reviews and noticed similar complaints about the service going back several years. Unfortunately, this gives me little confidence that management will address the problem.
For that reason, I am mainly writing this review to help future visitors: PLEASE RESERVE BEFORE GOING TO XYLA BEACH. Do not make the same mistake we did. You can pay to travel all the way from the port to the beach only to arrive and discover that there is nothing available, with staff making little effort to help you.
In our case, after travelling all the way there, we eventually had to go back to the port and pay another €35 for the return journey.
So we spent €70 on transportation simply to go to Xyla Beach, be told there was nothing they could do for us, and return to the port.
From the perspective of someone who works in business and understands the importance of customer satisfaction, the service deserves 1/5.
And that is genuinely a shame, because Xyla Beach itself is beautiful and the views are fantastic. The location deserves much better hospitality.
Beautiful scenery may bring tourists there once. Good service is what makes them want to come back.
I rarely leave such a negative review, but I believe other visitors should know what to expect before making the journey.
On 8 August 2026, we paid €35 for transportation from the port in Kea to Xyla Beach. When we arrived, one of the staff members asked whether we had a reservation. I said no. His immediate response was simply: “There is nothing I can do for you.”
Let me be clear: I completely understand that reservations may be required and that a beach can be fully booked. That is not the reason for this review. The problem was the attitude, the complete lack of hospitality, and the unwillingness to offer even the smallest assistance.
I was travelling with my elderly parents, so I politely explained the situation and asked whether we could at least have one umbrella, even if we had to sit directly on the sand. The answer was still no. No alternative was suggested, no effort was made to help us, and there was very little consideration for our situation.
As someone who works in a customer-focused environment, I found this particularly shocking. Customer service is not only about saying yes when something is available. It is also about how you treat people when you cannot give them what they want. A little empathy, politeness, and willingness to find an alternative costs nothing.
After this experience, I looked through previous reviews and noticed similar complaints about the service going back several years. Unfortunately, this gives me little confidence that management will address the problem.
For that reason, I am mainly writing this review to help future visitors: PLEASE RESERVE BEFORE GOING TO XYLA BEACH. Do not make the same mistake we did. You can pay to travel all the way from the port to the beach only to arrive and discover that there is nothing available, with staff making little effort to help you.
In our case, after travelling all the way there, we eventually had to go back to the port and pay another €35 for the return journey.
So we spent €70 on transportation simply to go to Xyla Beach, be told there was nothing they could do for us, and return to the port.
From the perspective of someone who works in business and understands the importance of customer satisfaction, the service deserves 1/5.
And that is genuinely a shame, because Xyla Beach itself is beautiful and the views are fantastic. The location deserves much better hospitality.
Beautiful scenery may bring tourists there once. Good service is what makes them want to come back.
翻译：访问日期：2026年8月8日
我很少给出如此负面的评价，但我认为其他游客在动身前应当事先了解实际情况。
2026年8月8日，我们支付了35欧元作为从基阿岛港口前往克伊拉海滩的交通费用。抵达后，一名工作人员询问我们是否有预订。我回答说没有。他的回应很简单：“我无能为力。”请允许我说明清楚：我完全理解有些地方可能需要提前预订，也明白海滩可能会被预订一空。但这并非我写此评论的原因。真正的问题是他们的态度——毫无待客之道，甚至连最基本的帮助都不愿意提供。
我当时和年迈的父母一同出行，于是礼貌地说明了情况，询问是否至少能给我们一把遮阳伞，哪怕我们只能直接坐在沙滩上也行。但得到的答复依然是“不行”。他们既没有提出任何替代方案，也没有做出任何努力来帮助我们，对我们的处境更是漠不关心。
作为一名在以客户为中心的环境中工作的人，我觉得这种情况尤其令人震惊。客户服务并不仅仅是在有资源可用时答应客户的要求；更重要的是，当无法满足客户需求时该如何对待他们。一点同理心、礼貌以及寻找替代方案的意愿，其实根本不需要付出什么成本。
经历此事之后，我查阅了以往的评论，发现几年前就有类似关于服务的投诉。遗憾的是，这让我对管理层能否解决这一问题毫无信心。
正因如此，我写下这篇评论主要是为了给后来的游客提个醒：去西拉海滩之前请务必提前预订。千万别犯和我们一样的错误。你们可能花了钱从港口乘船前往海滩，结果到了之后却发现什么设施都订不到。工作人员几乎不愿提供帮助。
就我们而言，千里迢迢赶到那里后，最终不得不返回港口，再支付35欧元用于返程。
就这样，我们总共花了70欧元用于交通，结果只是去了西拉海滩，却被告知他们无能为力，最后只得返回港口。
作为一名深谙客户满意度重要性的商务人士，我认为这项服务的评分只应给1/5。
这真的太可惜了。因为西拉海滩本身很美丽，景色也绝佳。这个地理位置理应得到更优质的服务。
绝美的风景或许能吸引游客初次到访，但优质的服务才是让他们心甘情愿再次光临的关键。
我很少给出如此负面的评价，但我认为其他游客在动身前应当事先了解实际情况。
2026年8月8日，我们支付了35欧元作为从基阿岛港口前往克伊拉海滩的交通费用。抵达后，一名工作人员询问我们是否有预订。我回答说没有。他的回应很简单：“我无能为力。”请允许我说明清楚：我完全理解有些地方可能需要提前预订，也明白海滩可能会被预订一空。但这并非我写此评论的原因。真正的问题是他们的态度——毫无待客之道，甚至连最基本的帮助都不愿意提供。
我当时和年迈的父母一同出行，于是礼貌地说明了情况，询问是否至少能给我们一把遮阳伞，哪怕我们只能直接坐在沙滩上也行。但得到的答复依然是“不行”。他们既没有提出任何替代方案，也没有做出任何努力来帮助我们，对我们的处境更是漠不关心。
作为一名在以客户为中心的环境中工作的人，我觉得这种情况尤其令人震惊。客户服务并不仅仅是在有资源可用时答应客户的要求；更重要的是，当无法满足客户需求时该如何对待他们。一点同理心、礼貌以及寻找替代方案的意愿，其实根本不需要付出什么成本。
经历此事之后，我查阅了以往的评论，发现几年前就有类似关于服务的投诉。遗憾的是，这让我对管理层能否解决这一问题毫无信心。
正因如此，我写下这篇评论主要是为了给后来的游客提个醒：去西拉海滩之前请务必提前预订。千万别犯和我们一样的错误。你们可能花了钱从港口乘船前往海滩，结果到了之后却发现什么设施都订不到。工作人员几乎不愿提供帮助。
就我们而言，千里迢迢赶到那里后，最终不得不返回港口，再支付35欧元用于返程。
就这样，我们总共花了70欧元用于交通，结果只是去了西拉海滩，却被告知他们无能为力，最后只得返回港口。
作为一名深谙客户满意度重要性的商务人士，我认为这项服务的评分只应给1/5。
这真的太可惜了。因为西拉海滩本身很美丽，景色也绝佳。这个地理位置理应得到更优质的服务。
绝美的风景或许能吸引游客初次到访，但优质的服务才是让他们心甘情愿再次光临的关键。
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