点评:Terrible service during our visit today. The tables were unclean and untidy and when I politely asked a member of staff (young girl) to clean it up, she sighed and displayed a very rude attitude.
Then following the kids’ trampolining session we visited Lickety Splits for ice cream and we were again met with dreadful service and rude staff. After waiting half an hour for 3 ice creams to be brought to our table, I approached the counter to enquire about them. I was rudely shouted at by an employee (older lady) saying that she was busy because “the sixteen year old is on her break”. The owner of the establishment then began to make excuses for the lady, saying that she was under a lot of pressure because it was busy and staff were taking their breaks. When the ice creams were served to us, the order was wrong and when I returned them, the lady spoke rudely again. Another customer also acknowledged the rudeness of the staff after hearing how I had been spoken to. Not once did any employee or manager apologise for the slow service or rudeness of staff.
Dreadful customer service and an overpriced place. We will not return.
翻译:今天我们光顾时,服务非常糟糕。桌子脏乱不堪,当我礼貌地要求一名工作人员(年轻女孩)清理桌子时,她叹了口气,态度非常粗鲁。
然后,在孩子们玩完蹦床后,我们去了 Lickety Splits 吃冰淇淋,再次遇到了糟糕的服务和粗鲁的员工。等了半个小时,三份冰淇淋才送到我们的桌子上,我走到柜台询问。一名员工(老太太)粗鲁地对我大喊大叫,说她很忙,因为“那个十六岁的孩子正在休息”。店主开始为那位女士找借口,说她压力很大,因为很忙,员工正在休息。冰淇淋端到我们面前时,订单错了,当我把冰淇淋还给我们时,那位女士又粗鲁地说话了。另一位顾客在听到我被骂后也承认了工作人员的粗鲁。没有任何员工或经理为服务缓慢或员工粗鲁无礼道歉。
糟糕的客户服务和价格过高的地方。我们不会再来。