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Petr L
Unacceptable service there
Engenhos do Norte的点评
点评：My friend made several purchases in your store today, including, for example, a bottle of rum priced at €81, jams, and many other items.
Unfortunately, the saleswoman who assisted her was extremely — truly extremely — unpleasant and unhelpful. In response to any questions about the quality of the rum, its taste, or for recommendations, she reacted in an irritated and unprofessional manner. When my friend asked whether it would be possible to have a tasting, she was told she would have to pay €8. My friend replied that of course she would be happy to pay, as she intended to purchase one of the more expensive rums. Nevertheless, the employee continued to behave in a very unpleasant way.
I believe that for a shop which receives so many international visitors, this kind of behavior is completely inappropriate. Such arrogance damages not only the reputation of the store, but also that of Madeira. We live here and have never encountered such unacceptable service before.
Thank you for your attention to this matter. I hope the situation will be properly reviewed.
Thank you, Petr
Unfortunately, the saleswoman who assisted her was extremely — truly extremely — unpleasant and unhelpful. In response to any questions about the quality of the rum, its taste, or for recommendations, she reacted in an irritated and unprofessional manner. When my friend asked whether it would be possible to have a tasting, she was told she would have to pay €8. My friend replied that of course she would be happy to pay, as she intended to purchase one of the more expensive rums. Nevertheless, the employee continued to behave in a very unpleasant way.
I believe that for a shop which receives so many international visitors, this kind of behavior is completely inappropriate. Such arrogance damages not only the reputation of the store, but also that of Madeira. We live here and have never encountered such unacceptable service before.
Thank you for your attention to this matter. I hope the situation will be properly reviewed.
Thank you, Petr
翻译：我的朋友今天在贵店购买了多件商品，例如一瓶售价 81 欧元的朗姆酒、果酱以及其他许多物品。
不幸的是，接待她的女售货员态度极其恶劣，令人难以接受。无论我的朋友询问朗姆酒的品质、口感，还是寻求推荐，她都表现得十分不耐烦且不专业。当我的朋友询问是否可以品尝时，她被告知需要支付 8 欧元。我的朋友表示她当然愿意支付这笔费用，因为她打算购买价格更高的朗姆酒。然而，这位女售货员的态度依然非常恶劣。
我认为，对于一家接待众多国际游客的商店来说，这种行为是完全不合适的。这种傲慢的态度不仅损害了商店的声誉，也损害了马德拉岛的声誉。我们住在这里，从未遇到过如此糟糕的服务。
感谢您对此事的关注。我希望此事能得到妥善审查。
谢谢你，彼得。
不幸的是，接待她的女售货员态度极其恶劣，令人难以接受。无论我的朋友询问朗姆酒的品质、口感，还是寻求推荐，她都表现得十分不耐烦且不专业。当我的朋友询问是否可以品尝时，她被告知需要支付 8 欧元。我的朋友表示她当然愿意支付这笔费用，因为她打算购买价格更高的朗姆酒。然而，这位女售货员的态度依然非常恶劣。
我认为，对于一家接待众多国际游客的商店来说，这种行为是完全不合适的。这种傲慢的态度不仅损害了商店的声誉，也损害了马德拉岛的声誉。我们住在这里，从未遇到过如此糟糕的服务。
感谢您对此事的关注。我希望此事能得到妥善审查。
谢谢你，彼得。
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