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Paul P
A few bumps but overall a nice experience
Ciao Italy Tours的点评
点评：So far, the trip has been very good, however, there have been some issues that have required us to contact Ciao Italy to get corrections.
First day, arriving in Venice after an overnight flight, we got to the hotel and there was no reservation. After 30 min or more, it was finally determined that the reservation was in the name of our travel agent and not in our name. Very frustrating. Also, the paperwork from Ciao Italy said the hotel stay included breakfast and lunch. Not so! Hotel told us only lunch is included. Ok.
The stay in Venice was very nice and we enjoyed the tours.
Next stop was Florence. Breakfast included with stay and it was a very nice stay.
Then on to Naples/Sorrento. Arriving at Sorrento, we were told we did not have rooms with a sea view as promised in the Ciao Italy paperwork. Contacted our travel agent and she began trying to get Ciao Italy to correct the issues.
After an hour (we had already checked into the hotel), Ciao Italy came back with a resolution - transfer to another hotel with rooms with sea view. So packing up and then traveling by taxi to the alternative hotel. It was a very nice hotel - nicer than the original but still VERY inconvenient that we had to move to another hotel. The new hotel, while nice, is not located nearly as close to shopping and restaurants.
These issues should have never happened if Ciao Italy had paid attention to the details.
The resolutions have been good, but we should not have to involve the travel agent after our journey begins. It has been inconvenient.
*** Update after trip was concluded ***
Final stop was in Rome. We were booked in Hotel Imperiale, in a good central location for seeing the ancient city of Rome. The hotel is touted as a 4-star hotel but this hotel is older and has not been updated in the last couple of decades. There were no electrical outlets near the bed (no good if you use a CPAP machine). I would barely rate this hotel a 3-star. The staff was very helpful - truly the bright spot for this hotel. I would recommend that Ciao Italy review their hotels so that when they recommend a 4-star hotel to their clients, it is truly a 4-star hotel.
We had some issues on the trip that could have been avoided with more careful follow up; however, the issues were handled - but should never had occurred in the first place
First day, arriving in Venice after an overnight flight, we got to the hotel and there was no reservation. After 30 min or more, it was finally determined that the reservation was in the name of our travel agent and not in our name. Very frustrating. Also, the paperwork from Ciao Italy said the hotel stay included breakfast and lunch. Not so! Hotel told us only lunch is included. Ok.
The stay in Venice was very nice and we enjoyed the tours.
Next stop was Florence. Breakfast included with stay and it was a very nice stay.
Then on to Naples/Sorrento. Arriving at Sorrento, we were told we did not have rooms with a sea view as promised in the Ciao Italy paperwork. Contacted our travel agent and she began trying to get Ciao Italy to correct the issues.
After an hour (we had already checked into the hotel), Ciao Italy came back with a resolution - transfer to another hotel with rooms with sea view. So packing up and then traveling by taxi to the alternative hotel. It was a very nice hotel - nicer than the original but still VERY inconvenient that we had to move to another hotel. The new hotel, while nice, is not located nearly as close to shopping and restaurants.
These issues should have never happened if Ciao Italy had paid attention to the details.
The resolutions have been good, but we should not have to involve the travel agent after our journey begins. It has been inconvenient.
*** Update after trip was concluded ***
Final stop was in Rome. We were booked in Hotel Imperiale, in a good central location for seeing the ancient city of Rome. The hotel is touted as a 4-star hotel but this hotel is older and has not been updated in the last couple of decades. There were no electrical outlets near the bed (no good if you use a CPAP machine). I would barely rate this hotel a 3-star. The staff was very helpful - truly the bright spot for this hotel. I would recommend that Ciao Italy review their hotels so that when they recommend a 4-star hotel to their clients, it is truly a 4-star hotel.
We had some issues on the trip that could have been avoided with more careful follow up; however, the issues were handled - but should never had occurred in the first place
翻译：到目前为止，这次旅行非常顺利，但是，出现了一些问题，需要我们联系 Ciao Italy 寻求更正。
第一天，经过一夜的飞行抵达威尼斯，我们到达酒店，但没有预订。经过30多分钟，终于确定预订是我们旅行社的名义，而不是我们的名义。非常令人沮丧。此外，Ciao Italy 的文件显示，酒店住宿包括早餐和午餐。不是这样的！酒店告诉我们只包含午餐。好的。
在威尼斯的住宿非常愉快，我们很享受这次旅行。
下一站是佛罗伦萨。住宿包含早餐，这是一次非常愉快的住宿。
然后前往那不勒斯/索伦托。到达索伦托后，我们被告知我们没有 Ciao Italy 文件中承诺的海景房。联系了我们的旅行社，她开始尝试让 Ciao Italy 纠正这些问题。
一个小时后（我们已经入住酒店），Ciao Italy 带着一个决定回来了——转移到另一家有海景房的酒店。于是收拾行李，然后乘出租车前往另一家酒店。这是一家非常好的酒店——比原来的好，但仍然非常不方便，我们不得不搬到另一家酒店。这家新酒店虽然不错，但距离购物和餐馆不太近。
如果 Ciao Italy 注重细节的话，这些问题就不会发生。
这些决议很好，但我们不应该在旅程开始后就让旅行社介入。一直很不方便。
*** 行程结束后更新***
最后一站是罗马。我们预订的是帝国酒店，位于市中心，可以游览罗马古城。这家酒店号称是四星级酒店，但这家酒店比较旧，而且在过去几十年里都没有更新过。床附近没有电源插座（如果你使用持续正压通气机，那就不好了）。我几乎不会将这家酒店评为三星级。工作人员非常乐于助人——确实是这家酒店的亮点。我建议Ciao Italy审查他们的酒店，这样当他们向客户推荐一家四星级酒店时，它就是一家真正的四星级酒店。
我们在旅途中遇到了一些问题，如果采取更仔细的跟进，这些问题本来是可以避免的。然而，这些问题已经得到解决——但从一开始就不应该发生
第一天，经过一夜的飞行抵达威尼斯，我们到达酒店，但没有预订。经过30多分钟，终于确定预订是我们旅行社的名义，而不是我们的名义。非常令人沮丧。此外，Ciao Italy 的文件显示，酒店住宿包括早餐和午餐。不是这样的！酒店告诉我们只包含午餐。好的。
在威尼斯的住宿非常愉快，我们很享受这次旅行。
下一站是佛罗伦萨。住宿包含早餐，这是一次非常愉快的住宿。
然后前往那不勒斯/索伦托。到达索伦托后，我们被告知我们没有 Ciao Italy 文件中承诺的海景房。联系了我们的旅行社，她开始尝试让 Ciao Italy 纠正这些问题。
一个小时后（我们已经入住酒店），Ciao Italy 带着一个决定回来了——转移到另一家有海景房的酒店。于是收拾行李，然后乘出租车前往另一家酒店。这是一家非常好的酒店——比原来的好，但仍然非常不方便，我们不得不搬到另一家酒店。这家新酒店虽然不错，但距离购物和餐馆不太近。
如果 Ciao Italy 注重细节的话，这些问题就不会发生。
这些决议很好，但我们不应该在旅程开始后就让旅行社介入。一直很不方便。
*** 行程结束后更新***
最后一站是罗马。我们预订的是帝国酒店，位于市中心，可以游览罗马古城。这家酒店号称是四星级酒店，但这家酒店比较旧，而且在过去几十年里都没有更新过。床附近没有电源插座（如果你使用持续正压通气机，那就不好了）。我几乎不会将这家酒店评为三星级。工作人员非常乐于助人——确实是这家酒店的亮点。我建议Ciao Italy审查他们的酒店，这样当他们向客户推荐一家四星级酒店时，它就是一家真正的四星级酒店。
我们在旅途中遇到了一些问题，如果采取更仔细的跟进，这些问题本来是可以避免的。然而，这些问题已经得到解决——但从一开始就不应该发生
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