点评:I recently visited your spa with friends on February 24, 2024. While the massage and ambiance were commendable, I regret to express several issues that significantly marred our experience.
1. **Our reservation from 12:30 to 17:00
2. **Missing Amenities:** Unfortunately, we were not provided bathrobes or towels, diminishing the overall comfort of our visit.
3. **Early Departure:** We were unexpectedly asked to leave the spa at 15:00, curtailing our intended relaxation time.
4. **Limited Massage Oil Options:** The therapists couldn't offer a choice of massage oils, as none were available, compromising the personalized experience.
While I understand unforeseen circumstances, the cumulative impact left us dissatisfied, not receiving the full value of our payment. Despite seeking compensation, our request was denied.
翻译:我最近于 2024 年 2 月 24 日与朋友一起参观了你们的水疗中心。虽然按摩和氛围值得称赞,但我很遗憾地表达了几个严重影响我们体验的问题。
1. **我们的预订时间为12:30至17:00
2. **缺少便利设施:** 不幸的是,我们没有提供浴袍或毛巾,降低了我们访问的整体舒适度。
3. **提早出发:** 我们意外地被要求在 15:00 离开水疗中心,缩短了我们原本的放松时间。
4. **按摩油选择有限:** 治疗师无法提供按摩油选择,因为没有可用的按摩油,从而影响了个性化体验。
虽然我理解不可预见的情况,但累积的影响让我们不满意,没有收到我们付款的全部价值。尽管寻求赔偿,我们的要求还是被拒绝了。