下载App
旅行
账户
charlottey961
If I could give negative stars I would
Adventure Kidz的点评
点评：An email I have just sent to The Manager which defines my experience today:
I have just visited the Aylesford facility and am appalled by what I have experienced in my short time there. I booked a session for 9.30am weeks ago. Upon arriving we were informed that the main area was closed due to dust.
Firstly, the issue with that is I’ve paid full price for a session to be told on arrival that I cannot use the main part of the activity. With child in hand - if you have children you would understand the predicament of that alone. We were not informed in advance of this closure, despite having a booking with all my contact information within. My partner and I booked the day off work to bring our child today - time which is very valuable.
Secondly, the “dust” was actually clumps of grey dust which was everywhere - not just in the main frame. You are an attraction for CHILDREN. You should not have been open today and frankly I will be looking to report this incident. Two members of staff were half heartedly wiping the slide for the time we were present. There was no urgency to clean or remove the dust whilst more children were arriving.
Thirdly, multiple parents are now asking for a refund and the two female members of staff on reception were disgusting in their response. One member just point blank ignored the customers. Shocking customer service. I understand that without a manager present it’s difficult to deal with these situations however there was no care whatsoever. The fact that there was no manger present in this situation is also shocking. Another point to be reported I feel.
I am writing this to not only demand a refund but to also report to you the shambolic experience today. You should be ashamed of how your facility has handled this issue. I will also be taking this information and putting it on all review sites to make others aware as I would hate for people to waste their money and time off on your facility.
I have just visited the Aylesford facility and am appalled by what I have experienced in my short time there. I booked a session for 9.30am weeks ago. Upon arriving we were informed that the main area was closed due to dust.
Firstly, the issue with that is I’ve paid full price for a session to be told on arrival that I cannot use the main part of the activity. With child in hand - if you have children you would understand the predicament of that alone. We were not informed in advance of this closure, despite having a booking with all my contact information within. My partner and I booked the day off work to bring our child today - time which is very valuable.
Secondly, the “dust” was actually clumps of grey dust which was everywhere - not just in the main frame. You are an attraction for CHILDREN. You should not have been open today and frankly I will be looking to report this incident. Two members of staff were half heartedly wiping the slide for the time we were present. There was no urgency to clean or remove the dust whilst more children were arriving.
Thirdly, multiple parents are now asking for a refund and the two female members of staff on reception were disgusting in their response. One member just point blank ignored the customers. Shocking customer service. I understand that without a manager present it’s difficult to deal with these situations however there was no care whatsoever. The fact that there was no manger present in this situation is also shocking. Another point to be reported I feel.
I am writing this to not only demand a refund but to also report to you the shambolic experience today. You should be ashamed of how your facility has handled this issue. I will also be taking this information and putting it on all review sites to make others aware as I would hate for people to waste their money and time off on your facility.
翻译：我刚刚发给经理的一封邮件，详细描述了我今天的遭遇：
我刚刚去了艾尔斯福德的这家店，短短几天内的经历让我非常失望。几周前我预订了上午9:30的体验项目。到达后，我们被告知主区域因为灰尘而关闭。
首先，问题在于我付了全价，却在到达后被告知无法使用主要活动区域。带着孩子——如果你有孩子，你就能理解这种困境。尽管我的预订信息里包含了所有联系方式，但你们事先并没有通知我们关闭。我和我的伴侣特意请了假带孩子来，时间非常宝贵。
其次，所谓的“灰尘”实际上是成团的灰色灰尘，到处都是——不仅仅是主区域。你们是儿童游乐场所。你们今天本不应该营业，坦白说，我会投诉这件事。在我们停留期间，两名工作人员只是敷衍地擦拭滑梯。眼看着更多孩子陆续到来，他们却丝毫没有清理灰尘的紧迫感。
其次，现在很多家长都要求退款，而前台的两名女工作人员态度极其恶劣。其中一位甚至直接无视顾客。这种服务态度令人震惊。我理解在没有经理在场的情况下处理这类情况比较困难，但他们却丝毫没有关心顾客。更令人震惊的是，当时竟然没有经理在场。我觉得这一点也应该上报。
我写这封信不仅是为了要求退款，也是为了向您反映今天糟糕的体验。您应该为贵公司处理此事的方式感到羞耻。我还会将这些信息发布到所有点评网站上，让其他人了解情况，因为我不想让其他人浪费时间和金钱在贵公司。
我刚刚去了艾尔斯福德的这家店，短短几天内的经历让我非常失望。几周前我预订了上午9:30的体验项目。到达后，我们被告知主区域因为灰尘而关闭。
首先，问题在于我付了全价，却在到达后被告知无法使用主要活动区域。带着孩子——如果你有孩子，你就能理解这种困境。尽管我的预订信息里包含了所有联系方式，但你们事先并没有通知我们关闭。我和我的伴侣特意请了假带孩子来，时间非常宝贵。
其次，所谓的“灰尘”实际上是成团的灰色灰尘，到处都是——不仅仅是主区域。你们是儿童游乐场所。你们今天本不应该营业，坦白说，我会投诉这件事。在我们停留期间，两名工作人员只是敷衍地擦拭滑梯。眼看着更多孩子陆续到来，他们却丝毫没有清理灰尘的紧迫感。
其次，现在很多家长都要求退款，而前台的两名女工作人员态度极其恶劣。其中一位甚至直接无视顾客。这种服务态度令人震惊。我理解在没有经理在场的情况下处理这类情况比较困难，但他们却丝毫没有关心顾客。更令人震惊的是，当时竟然没有经理在场。我觉得这一点也应该上报。
我写这封信不仅是为了要求退款，也是为了向您反映今天糟糕的体验。您应该为贵公司处理此事的方式感到羞耻。我还会将这些信息发布到所有点评网站上，让其他人了解情况，因为我不想让其他人浪费时间和金钱在贵公司。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
