点评:Hi,
Fully appreciating the one star comments about Bike Experience Mallorca, 'only fair that I share my own experience.
I booked 2 x road bikes on 5th October 2022 for a trip to Mallorca in May of this year.
Unfortunatley changing circumstances means we can't make the trip so I contacted the guys at Bike Experience.
T&Cs state: If the cancellation is made at least one month in advance of the beginning of the period of the booking, a full refund will be issued. If the cancellation is made one month or less before your bikes are due to be collected, the booking fee will not be refunded.
Delighted to say that they got back to me and I received a full refund of our paid deposit. Took a little time for the refund to clear through Paypal and process, but I suppose that depends on banks. No hassle at all.
翻译:你好,
非常感谢关于 Bike Experience Mallorca 的一星评论,“我分享自己的经历才公平。”
我于 2022 年 10 月 5 日预订了 2 辆公路自行车,用于今年 5 月的马略卡岛之旅。
不幸的是,不断变化的环境意味着我们无法成行,所以我联系了 Bike Experience 的工作人员。
条款和条件规定:如果在预订期开始前至少提前一个月取消,将获得全额退款。如果在您的自行车到期前一个月或更短时间内取消预订,预订费将不予退还。
很高兴地说他们回复了我,我收到了已付押金的全额退款。通过 Paypal 和流程清算退款需要一些时间,但我想这取决于银行。一点都不麻烦。