点评:Absolutely shocking place! My partner booked this for a surprise birthday present and paid over £400 for a real rip off experience. How they can call this a “spa retreat” is an absolute joke! From the moment we arrived when we saw just how run down the place was with mould on the ceilings and walls in the restaurant and swimming pool area. It definitely did not give the relaxing spa retreat vibes you’d expect! No lovely spa smell.. just a chlorinated bleach smell .. It was more of a public swimming bath!! Busy and noisy! No privacy at all! We booked a couple spa treatments which were a joke. The therapists were very inexperienced and my back massage was nothing short of a little back rub! The product oil she used had been decantered into another bottle and it had no spa smell to it.. it could have been cheap cooking oil for all I knew!! They obviously buy this oil in bulk to use! We were due to spend the whole day there but left by 2pm as everything was just so awful. We complained to them in numerous emails sending them photos of the mouldy areas and screen printed just a few of many of the bad reviews they got online..but we were being fobbed off.. they wanted to offer us a couple day passes to go back!! Really!! Never want to go back there! The place needs a total renovation! Seriously think about it if you are considering booking with them. It’s NOT a spa retreat. Oh and the ladies changing room was dirty, smelly and dated! I could go on….
翻译:简直糟透了!我伴侣预订这里作为生日惊喜礼物,花了400多英镑,结果却被坑了。他们怎么好意思把这里叫做“水疗度假村”?简直是个笑话!从我们到达的那一刻起,就看到餐厅和泳池区域的天花板和墙壁上都长满了霉菌,整个地方破败不堪。这里完全没有你想象中那种令人放松的水疗氛围!没有令人愉悦的水疗香氛,只有刺鼻的氯漂白剂味……简直就像个公共游泳池!人多嘈杂!毫无隐私可言!我们预订了几个水疗项目,结果却令人失望。理疗师经验不足,我的背部按摩简直就是简单的揉搓!她用的精油被倒进了另一个瓶子里,完全没有水疗香氛的味道……说不定就是廉价的食用油!他们显然是批量购买这种精油的!我们原本打算在那里待上一整天,但下午两点就离开了,因为一切都太糟糕了。我们发了无数封邮件投诉,附上了发霉区域的照片,还截屏保存了一些网上差评……但他们根本不理我们……他们居然还想给我们几张一日通行证让我们再去一次!!真是岂有此理!!我再也不想去那里了!那地方需要彻底翻新!如果你正在考虑预订,一定要三思。那根本不是什么水疗中心。哦,对了,女更衣室又脏又臭,而且设施陈旧!我还能说更多……